Instructional Content

Instructional Item Description

Video Reflection Questions After watching one or all the videos, learners can take time to reflect on the ideas and
experiences of their peers and department heads. These questions ask learners to think
about how they can take the give advice

Cause and Effect of Engagement There are three aspects of engagement that will dictate how engaged an employee is at
work. Gain a better understanding of why employees are more or less engaged in the
office.

Select the best Management Strategies A series of mini-scenarios to determine best strategies based on: area to improve, team
engagement types, and team goals. Specific feedback based on positive and negative
consequences of decisions. Some edits pending.

Cause/Effect Job Aid This job aid will provide quick access to key information about the three aspects of
engagement that turn into performance outcomes. Tips for recognizing a disengaged
employee and intervention suggestions. Depiction here is rough, interactivity not in
place.

Management Strategies Job Aid A flow chart that helps learners to determine the best management strategies for their
team’s needs.

Video Interview Questions

Interviewee Questions

Irma Ramirez-Bough, Director of HR

What do you recommend all Department Heads do to foster Employee Engagement growth?

Finalizing the edit, current draft on YouTube: How is Employee Engagement an essential factor in attracting top talent for the County? And
https://youtu.be/OboQsSGPpVc helping to position the County as “Your Employer of Choice?”

What does Effective Employee Engagement mean to you?

What do you think is the most significant factor in Leaders in engaging employees?

Which Employee Improvement Strategy do you personally use?/Think is the most effective?

When communicating with your team, what is the best way to approach a negative score in the
survey results?

If you could give County Leaders one piece of advice on motivating their employees to complete the
Employee Engagement Survey, what would you say?

Hillary Thayer, Director of Libraries

What have you learned from your team as you have worked on action planning?

Editing in process What are some positive outcomes you have seen in your department as a result of implementing
your strategic plans?

How do you use Employee Engagement scores to drive the Strategic Plan for your Department?

How do you communicate survey areas of improvement with your employees?

If you could give your department one piece of advice in regards to completing the Employee
Engagement Survey, what would you say?

How do you keep your team motivated throughout the year?

How can you connect Employee Engagement with development opportunities?

Darrell McGowan, Director of Child Support What does Effective Employee Engagement mean to you?
Services

What Employee Engagement Strategies have worked for you and your team?
Editing in process When working on your Action Planning, what obstacles did you face and how did your team work
together to overcome them?

How do you communicate survey areas of improvement with your employees?

When communicating with your team, what is the best way to approach a low score in the survey
results?

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 Leadership Engagement Toolkit

Home Videos Engagement Activities Accelerated Action Planning Other Resources

Welcome!
The Employee Engagement program is going into its third year. As a
county, we have learned a lot about the way we work together to
accomplish the goal of running a community. This year we encourage you
to take an active part in the engagement program from the beginning.

What is Leadership Engagement?

It’s about holding yourself and your team accountable for your work
experience. It’s about owning the successes and opportunities together.
It’s about staying in sync with your team to create the best action plans.

About this toolkit.

In these pages, you will find videos from people you know and work with
to inspire you and your team. You’ll find activities using the skills you
already have to empower and encourage your team. You’ll learn about
Accelerated Action Planning to turn ideas into action.

Take your time, enjoy the journey, and get engaged!

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 Leadership Engagement Toolkit

Home Videos Engagement Activities Accelerated Action Planning Other Resources

In the videos below, watch how each interviewee responded to questions about
success, areas of opportunity, and motivation around the Engagement Program.

What does Irma Ramirez-
Bough, Director of HR for
Monterey County have to say
about Employee Engagement?
Hillary Theyer’s dedicated team
of librarians have been busy
this year. Find out how they
keep Engagement a top priority.
Darrell McGowan’s CSS team
has consistently seen top
scores on the Engagement
Survey. Watch his video for
insights to their success.

➤ After you watch the videos, click here for a few reflection questions.

*Link to rough cut of Irma Ramirez-Bough interview: https://

youtu.be/OboQsSGPpVc*

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 Leadership Engagement Toolkit

Home Videos Engagement Activities Accelerated Action Planning Other Resources

In the videos below, watch how each interviewee responded to questions about
success, areas of opportunity, and motivation around the Engagement Program.

What does Irma Ramirez-
Bough, Director of HR for
Monterey County have to say
about Employee Engagement?
Hillary Theyer’s dedicated team
of librarians have been busy
this year. Find out how they
keep Engagement a top priority.
Darrell McGowan’s CSS team
has consistently seen top
scores on the Engagement
Survey. Watch his video for
insights to their success.

After you watch the videos, click here for a few reflection questions.
➤

• Think about the common threads that represented growth and success for each of the
county leaders. What stood out the most to you? Why?

• At the end of each video, the county leaders offered their advice. How can you take the
advice given and use it to improve the work experience of your team?

*Link to rough cut of Irma Ramirez-Bough interview: https://

youtu.be/OboQsSGPpVc*

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 Leadership Engagement Toolkit

Home Videos Engagement Activities Accelerated Action Planning Other Resources

Employee and Leadership Engagement Activities

Engagement isn't just about the survey, it's about your work environment too. Below are a few activities that discuss
Employee Engagement and Management Strategies to help your team grow.

En

Cause and Effect of Engagement Select the best Management Strategies

There are three aspects of engagement that will dictate When you decide to make improvements to the way your
how engaged an employee is at work. Gain a better team works, it helps to have strategies in your personal
understanding of why employees are more or less engaged toolkit.
in the office.

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 Leadership Engagement Toolkit

Home Videos Engagement Activities Accelerated Action Planning Other Resources

Cause and Effect of Engagement
1. What does an engaged employee look like?

1. Mini scenarios presenting various employees in their day-to-day tasks. Learners must judge the
employee as engaged or disengaged. Feedback will speak to aspects and outcomes of engagement.

2. Cause and effect of employee (dis)engagement

1. Aspects of engagement (cause) - each of these aspects plays a role in how an employee is engaged
or disengaged at work. One influences another in a domino-like effect. This will be represented by
three simple shapes with arrows pointing from each aspect to the other two. Clicking on each will
display the definitions below.

1. Cognitive - an employee’s perception of their work environment

2. Emotional - how an employee feels about their work environment

3. Behavioral - how employees perform in their environment

2. In-role and Extra-role performance are the outcomes of an employee’s efforts (effected by their
thoughts/feelings/behaviors in/within their work environment) 'Aspects' graphic moves to the side to
make way for another simple graphic that represents the following:

1. Performance - in-role performance and extra-role performance

2. Behavioral - turnover-intention, work–life conflict, and workaholism

3. Attitudinal - organizational commitment and job satisfaction

4. Clicking on the three above will offer examples of what each looks like.

3. Select the employees

1. Another set of mini scenarios. Learners must choose from the selection of employees that are
disengaged and identify the potential cause of disengagement.

*Would like to create manual Bootstrap/jQuery solution, scoping

this solution. Fallback is a Captivate module.*

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 Leadership Engagement Toolkit

Home Videos Engagement Activities Accelerated Action Planning Other Resources

*Roughly re-cut to address change in direction. Link: https://

itcdland.csumb.edu/~amberry/finalcut/EngagementTraining/*

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 Leadership Engagement Toolkit

Home Videos Engagement Activities Accelerated Action Planning Other Resources

Accelerated Action Planning

(AAP) is a method that you
can use with your team to
quickly create plans of action
in response to your survey
outcomes. For more
information use the links and
templates below.

Links and Templates

• Scope Template

• AAP Template Pack

• Solutions Template

• Team Check-in Template

*This is an existing website requested by client to incorporate.*

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 Leadership Engagement Toolkit

Home Videos Engagement Activities Accelerated Action Planning Other Resources

Resources
For more information about leadership engagement and how you can effectively create positive change in your
organization review these resources.

Management Strategies Engagement Cause and Effect Accelerated Action Planning

Strategies to help manage your How and why your team engages Working as a team to put plans to
team’s action plans and growth.
with their work and work strategic action.

• Management Strategies Job Aid
 environment.

• Accelerated Action Plan

• Cause and Effect Job Aid

• Action Planning Templates

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 Leadership Engagement Toolkit

Home Videos Engagement Activities Accelerated Action Planning Other Resources

*This is a job aid in the style we would like to create for county
leaders. There will be fewer decision points and outcomes.
Colors will be drawn from the HRD palette.*

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 Leadership Engagement Toolkit

Home Videos Engagement Activities Accelerated Action Planning Other Resources

The Causes and Effects of Employee Engagement

Click on the red circles and blue chat bubbles for brief definitions of aspects and outcomes of engaged employees and management
tips. Click on the arrows to see how the areas are related.

Aspects of

Employee Engagement In-role and Extra-role Performance

Cognitive
Performance

Behavioral

Behavioral Emotional
Attitudinal

*Rough Prototype. Functionality pending.*