To: NeoTech´s Head of travel

From: Account Manager for BTS

Subject: compensation and apologies for the bad service

Dear Neo Tech´s Head of Travel,

Thanks for being patient while I sort this out. I would like to sincerely apologise for the
inconveniences. I accept full responsibility for what happened. Since you are one of
our most valued clients. I will provide a suitable compensation.

First, the company will cover all the expenses that have been unexpected. Then, I
offer extra benefits like cataloging Senior executives as V.I.P clients for your next
business trip. They also will receive 20% of discount in the car rental.

To make sure a similar problem does not happen again. The company will hire extra
employees for a quicker service, and can control the travelling luggage better. If any
problem occurs in the future, make sure to call me. I will personally guarantee the best
solution for any problem.

I hope you will accept the offer and you are content with the actions we have done. If
you have any question, feel free to call me at any time.

Best wishes,
Account Manager for BTS

By: Shirley Villalba