Writing a letter of complaint

ANEL MARCELA MAMANI USECCA 54627

Rosa Linares Head of Sales Department, Calle Zela, Tacna 23001

July 17, 2020

Dear Ms. Linares:

Last Thursday, July 16, I made a bought through your virtual store on
their official sales page, I ordered a green dress, smoll size and a pair of brown boots size
37.When completing the purchase data, check the exact size of the dress and boots, and
then make the virtual bought.

Two days passed and the bought arrived at my house, but when I opened the box I was
surprised that the size of the shoes was not correct. When calling the customer service
number on his official website, Mr. Peter was very rude in asking him to make the shoe
size change.

I have made many bought at your establishment over the years, both in your Calle Zela
store and in your online store, and I have always had good service. I can only imagine that
this is a simple staff mistake in packing the item, and I am confident that you will be able to
resolve the situation satisfactorily.

I hope to hear from you.

Sincerely yours,

Anel Mamani
Anel Mamani