Neethu Sugunan

E-Mail: neethusuganan@gmail.com; Mobile: +91 7907452969

Lead Business Analyst, Certified Business Analysis Professional (CBAP®), Scrum Master
Industry Preference: IT/Financial Services / Insurance / Airline / Retail & Logistics / Automotive

Profile Summary

9.9 years of rich end to end IT experience with an emphasis on business analysis in Airline / Automotive
/ Financial Services / Retail and Logistics industries. Worked closely with diverse stakeholders, vendors,
end-users and development teams to elicit business requirements, and to design new software solutions
and enhancements of legacy systems. Extensive experience in agile requirement modeling and solution
designing. Handled various projects (multi-vendor/multi-client) with rapidly shifting priorities and
deadlines across diverse geographical regions.

Excellence in designing software solutions and an expert in agile-scrum/waterfall methodologies.

Highly experienced as a business analyst in large multi-million dollar projects. C urrently working with
Tech Mahindra India in Enterprise technology portfolio for Europe, Japan and Mexico regions as a
business consultant and product owner. Experienced as scrum master for multiple projects in agile
scrum methodology.

Excellent client handling experience in business consultant role working for the end to end
implementation, product customization and digitalization, business change projects involving fit and gap
analysis, requirement gathering phase, pre -implementation and post-implementation phases of projects
in Frankfurt, Germany with Lufthansa Airlines for 4.5 years.

Valid Japan Business Visa Holder

Key Skills
Agile Business Analysis
Backlog Management
Product Management
Pilot run and Rollout rehearsals
Fit and Gap Analysis Stakeholder Management
Facilitation and Elicitation Skills Visual Modeling
Product C ustomization End User Training
UAT Support Project transition/Offshoring

Work Experience

Since July'20 with Allianz Technology India, Trivandrum as Lead Business Analyst

Key Result Areas:

• C urrently playing the role of Lead Business Analyst in ABS – Allianz Business System for the
Implementation and Maintenance support for Allianz Partners
• Responsible for the product maintenance support and preparing UAT scripts for effective testing of
the requirements.
• C o-ordinates Maintenance support with business for the production issues analysis and
troubleshooting.

Jan'19 - Jun’20 with Tech Mahindra India, Trivandrum as Senior Business Consultant

Key Result Areas:

• Handled the role of Product Owner in Nissan C onnect – C onnected C ars implementation projects for
Nissan Motor Manufacturing UK, NMUK.
• Working with users and stakeholders of NissanC onnect, which is an APP -based intelligent mobility
platform that uses hands-free technology, the driver’s smartphone and the vehicle’s display screen
to access aluable information and different forms of media inside the ca r and keep the user in control
of the vehicle.
• Handled the discovery and implementation of Nissan Insurance Telematics system for NissanC onnect
• Responsible for managing transition planning and changes from design to operations
Aug’13 - Jan’19 with Lufthansa Airlines Frankfurt, Germany as Business Consultant

Key Result Areas:

• Handled the role of Business C onsultant in the project iC ap – Integrated C argo Applications Platform
for Lufthansa C argo Aviation Group.
• Worked with users and stakeholders to analyze and validate requirements
• Handling Fit and Gap Analysis, Product Acceptance, End User trainings, Pilot run and roll our
rehearsals, product roll outs
• Key responsible person for the digitalization of iC argo product acorss multiple geograpies
• C ontributed to innovation campaigns to improve the organization practices and processes.
• Offers training to junior resources on Air C argo operations, applications and processes.
• Facilitated/participated in requirement C larification workshops, RC A, Interface Analysis
Accomplishments:
• Single point of contact between Product Management from Frankfurt, Germany and offshore IT
groups from solution planning, implementation, to operations.
• Set up an offshore BA team, utilizing the latest technologies (VC , iPads) with 25% cost savings.
• Developed a user manual for interfaces between legacy applications, third-party tools from multiple
vendors. Now used as a reference material and point of truth.

Dec'10- Jul'13 with IBS Software, Trivandrum as Business Analyst

Key Result Areas:

• Identifying, analyzing questionable functions, errors, and inconsistencies in software applications
• C reated test cases and test data, conducting functional and regression testing, Automation testing.
• Documenting, tracking, and communicating test plans, test results, and risks.
Accomplishments:
• Introduced template Test Scripting Approach thereby saving 40% of test scripting effort.
• C reated repository for SQL queries thus saving effort by Re -use.

Acheivements
• Received C ustomer C hamp award at Lufthansa for driving successfully PLT C argo implementations.
• A Grade Performer for 3 consecutive years (2014-15, 2015-16, 2016-17) in IBS Software.
• Received Spot Award at IBS for helping the technical team with all functional information and hence
enabling them to fix maximum defects.
• Successfully took over product owner role (within months after joining Tech Mahindra) for one of
the Sales Finance application which is now used globally by Nissan Motors for C ustomer Experience
C entre.

Tools Set
C onfluence, JIRA, HP ALM, SQL Dev., Bizagi Modeler, Balsamiq wireframe, UltraEdit, Microsoft Visio,
Microsoft Team Foundation Server (TFS), SharePoint, SoapUI

Education
2010 # B Tech (Electronics & C ommunication) from C alicut University with 67% aggregate
2006 # Higher Secondary education from C BSE with 84% aggregate

Professional Certifications
• C ertified Business Analysis Professional (C BAP®)
• C ertified Scrum Master (C SM)

Personal Information
Passport Number : S7236837
Languages known: English, Hindi, Malayalam, Tamil