Eagle Incident Form

User Information (All fields mandatory)

Incident found by (Name) Maoling jiang
SAP User ID MJIANG Please provide your HTL ID
Date & Time 13-Sep
Contact number 070-1572-0150
Email address mjiang@technoil.jp
Business function IT
Site Location Japan
Key User Details:
Submitted by Thierry Arbellot Name and HTL ID
Submitter contact telephone number +65 9826 3177
Submitter contact email address tarbellot@motul.com.sg
Command Centre Contact Details
Submitted by workstream workstream raising the issue
Own reference the reference number the raising workstream will track this with

Incident Details
Incident area / Function
Incident Classification
Resolver Group
No. of Users impacted (if known)

Priority (Select from dropdown)

Priority-3

Summary / Title (max. 100 characters) TJ: Wrong address in order confirmation

Detailed Description
For example:
- Document number The order confirmation with price must show sold-to name, address and telephone, not the ship-to customer. See attachment
- Transaction number Form is issue from proforma invoice
- Customer Example in QA1
- Material Billing: 770033633
- G/L Account Output type: ZCJ1 Order Confirm. TJ price
- Employee
*If >1 user affected then all user IDs should be quoted
*Paste attachment into the Attachment worksheet
PRIORITY
SELECT A PRORITY
Priority-1
Priority-2
Priority-3
Priority-4
How to take a screenshot
As part of logging an incident, any errors, on screen displays, etc, need to be included on the 'Attachment' tab of th
There are two ways you can take a screenshot which are detailed below for reference

Using the Snipping Tool

1. Click Start / All Programs / Accessories / Snipping Tool
2. The following box should appear

3. Click New and select the option you want to use

Recommendation would be to use:

Rectangular Snip - allows you to select a specific area on the screen
Window Snip - takes a screenshot of the full screen (you can select either monitor if dual screens are in use)

4. Once you have captured the screenshot a Snipping Tool window will come upchoose Edit / Copy from the Snippi
5. Select Edit / Copy from the Snipping Tool menu and paste the screenshot into the Attachment tab on the Inciden
he 'Attachment' tab of the spreadsheet

Print Screen button on the keyboard

1. Press the Print Screen button on your keyboard
2. Go to the Attachment tab in the Incident Template and choose Paste

Print Screen button on your keyboard

creens are in use)

t / Copy from the Snipping Tool menu and based into the Incident Template
hment tab on the Incident Template
 TaO Incident Capture form
Incident template field
User information section:
Incident found by
Date/Time
Site Location
Submitted by
Role of submitter
Submitter contact telephone number
Submitter contact email address
Incident section:
Incident area / Function
Triole Resolver Group
Incident Classification
No. of Users impacted
Priority
Summary / Title
Detailed Description