Position Description: Computer Operations Manager

(Staff)
jobs.untsystem.edu/hr/position_descriptions/28764

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Classification Title Computer Operations Manager

Job Code SYS-35402

FLSA Exempt

Salary Grade SYS-13B

Retirement Eligibility TRS Eligible

Vacation Eligibility Yes

Sick Yes

Insurance Eligibility Yes

Longevity/Hazardous Yes
Pay

Campus Job Class Classified Class

Default Appointment 12 MONTH

Term

EEO1 Category Professionals

EEO6 Category Professional Nonfaculty

SOC Code General and Operations Managers

Pay Cycle Monthly

12 Month Min Salary $72,800

12 Month Mid Salary $94,500

1/7
12 Month Max Salary $116,200

The holder of this position manages data center, general

operations and infrastructure services. This includes providing
24/7/365 operation, scheduling and monitoring services for the
infrastructure and the applications located in multiple data
centers. These systems provide services that are used to meet
Classification the administrative and operational needs of the university.
Summary

Supervise designing and evaluation of all server systems

according to measurement of process.
Ensure adherence to all established guidelines and
management practices for employees.
Coordinate with various departments and perform
integration of critical systems into infrastructure.
Coordinate with IT, enhancement and business teams and
develop strategies to ensure achievement of required
capacity.
Maintain expert knowledge on all applications and its use
on systems for various critical systems.
Ensure client satisfaction and provide optimal level of
customer services for various departments.
Maintain effective professional relationships with peers and
relevant ITSS managers.
Maintain expert knowledge on all business procedures
associate with assets and capacity.
Monitor all functional resources required for growth and
Representative ensure that they are working appropriately.
Tasks

Bachelor’s Degree in related field and six years of related

computing work experience; or any equivalent combination of
Minimum education, training and experience.
Qualifications

Considerable knowledge of principles of computing and/or

communications networks, and characteristics of computing
hardware and software used in distributed environments.
Strong management and supervisory skills and abilities
Ability to work with considerable independence and
initiative.
Ability to analyze varied courses of action and participate in
strategic planning.
Ability to operate computer keyboards and to install
computer hardware.
Ability to assimilate, retain and utilize technical and
Knowledge, Skills applications-oriented information.
and Abilities

2/7
 Receives general direction working from established policies and
procedures. Supervisor sets overall objectives and resources
available, and provides consultation to employee to develop
deadlines, projects and work to be completed. Employee plans
and carries out assignments, resolves most conflicts, coordinates
work with others, and interprets policy on own initiative.
Supervision Employee keeps supervisor informed of progress, potential
Received issues or far-reaching implications.
(Classification)

Typically coordinates and supervises the daily activities of team.

The job has full supervisory responsibilities, contributing to the
motivation/development of a team through professional
leadership, including setting objectives, coaching employees in
Supervisory pursuit of those objectives, appraisal of performance, and
Responsibilities determination of reward.
(Classification)

This job operates in a professional office environment. This role

routinely uses standard office equipment such as computers,
phones, photocopiers, filing cabinets and fax machines.
Work Environment

Classification Information

Position Details

Employee First Name Michael

Employee Last Name O'Rourke

Employee ID 11163474

Employee Information

Classification Computer Operations Manager

Title

Working Title Computer Operations Manager

Position 00002771
Number

Department SYS-IT Shared Services-925000

Job Location Denton

FTE 1.000000

3/7
Budgeted $94,705.610
Annual Salary

The IT Shared Services Department at the University of North Texas

System is seeking to hire a Data Center Operations Manager to join
their team. The holder of this position manages data center, general
operations and infrastructure services within the Enterprise Systems
and Infrastructure Services group of ITSS. This organization supports
the software and hardware infrastructure that underlies the many
services provided by ITSS. This includes providing 24/7/365 operation,
scheduling and monitoring services for the infrastructure and the
applications located in three data centers. These systems provide
services that are used to meet the administrative and operational
needs of the university. Work is performed with independent judgment
under the general direction of the IT Infrastructure Director.
EXAMPLES OF WORK * Prepare plans for development and
installation of data center according to present and future requirements
and in compliance with ITSS strategic initiatives. * Monitor all software
and hardware products and ensure compliance to Data Center
standards and systems, and publishes metrics of the effectiveness of
their organization including measures of and problem resolution and
request servicing effectiveness. * Monitor all activities related to
analysis and implement all data center plans. * Supervise designing
and evaluation of all server systems according to measurement of
process. * Perform troubleshoot on data center, identify issues and
assist in timely resolution of same. * Manage and perform research to
design new advanced data center. * Ensure adherence to all
established guidelines and management practices for employees. *
Coordinate with various departments and perform integration of critical
systems into infrastructure. * Coordinate with IT, enhancement and
business teams and develop strategies to ensure achievement of data
center capacity. * Maintain expert knowledge on all applications and its
use on systems for various critical systems. * Ensure client satisfaction
and provide optimal level of customer services for various
departments. * Maintain effective professional relationships with peer
ITSS managers. * Maintain expert knowledge on all business
procedures associate with assets and capacity. * Monitor all functional
Position resources required for growth and ensure appropriate working.
Overview

Supervisory
Responsibilities
(Position)

Bachelor’s Degree in related field and six years of related computing

work experience; or any equivalent combination of education, training
Minimum and experience.
Qualifications

4/7
 Considerable knowledge of principles of computing and/or
communications networks, and characteristics of computing
hardware and software used in distributed environments.
Strong management and supervisory skills and abilities
Ability to work with considerable independence and initiative.
Ability to analyze varied courses of action and participate in
strategic planning.
Ability to operate computer keyboards and to install computer
hardware.
Knowledge, Ability to assimilate, retain and utilize technical and applications-
Skills and oriented information.
Abilities

Preferred Qualifications include: Experience in assisting in

architecture, management, and implementation of DR test plans an
execution for VMware, EMC, SQL Server, and Oracle technologies.
Experience performing assessments covering VMware, EMC (all
products), and backup best practices and recommendations.
Experience performing detailed site surveys to validate power, cooling,
space, load, and wiring requirements for data center. Experience
reviewing new server orders and verify that necessary hardware was
on-hand and provide customer with ETA for any hardware that is not
currently in stock. Experience provisioning of power and data circuits
with other university departments as needed. Experience managing
teams 24×7 in provision of “remote hands” support for university
customers and escort/assist visiting customers. Physical and data
security. Moderate knowledge of VMware vSphere and NSX. Basic
understanding of network devices including switches and routers.
Experience developing schedules and Work Breakdown Structure
(WBS) for upcoming maintenance Projects Experience serving as
point of contact on various escalations and outages. Experience
managing a NOC or similar. Strong experience developing
documentation to be used in planning installation/upgrades of systems,
updating and maintaining floor plans and installation documentation.
Experience with facilitating work orders and approvals via HEAT or
Service Now. Experience interfacing with vendors and other functional
groups to ensure that all required preventive maintenance and repair is
scheduled and performed. Experience performing Data Center Asset
Management. Experience establishing and maintaining data center
Preferred standards and procedures.
Qualifications

Required
License /
Registration /
Certification

Physical
Requirements

5/7
 Security This is a security sensitive position
Sensitive

ePar ID

Full Time/Part Full-Time

Time

Position Information

Job Duties

These are the job duties required of the position. All percentages of time must total to 100%.

Competencies

These are the competencies and related observable behaviors required of the position.

Seated Employee

Seated User

First Name Michael

Last Name O'Rourke

Work Email Michael.O'rourke@untsystem.edu

Employee ID 11163474

Details

Supervisory Position

Supervisor Position Description

Job Title Chief Technology Officer

Position Number 00009243

Org Unit SYS-IT Shared Services-925000

First Name Larry

Last Name Mendez

Email Larry.Mendez@untsystem.edu

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Position Documents

No documents have been attached.

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