7

HOUSEHOLD SERVICES
Module 6
Work in a Team
Environment (WT)

This instructional material is collaboratively developed and reviewed

by educators from public secondary schools. We encourage teachers and
other education stakeholders to email their feedback, comments, and
recommendations to the Department of Education – Region 10 at
region10@deped.gov.ph.

We value your feedback and recommendations.

Department of Education ● Republic of the Philippines

i
Technology and Livelihood Education – Grade 7
Alternative Delivery Mode
Module 6: Work in Team Environment (WT)
First Edition, 2020
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Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
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Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Published by the Department of Education

Regional Director: Dr. Arturo B. Bayocot, CESO III
Assistant Regional Director: Dr. Victor G. De Gracia Jr., CESO V
Development Team of the Module
Author: Anito T. Esoy Jr.

Reviewers: Benjie L. Mananzan

Zharell Hope P. Sustento
Harigene G. Beloy
Kezia Keren L. Cagalawan

Illustrator and Layout Artist: Glenda B. Adecir, HT3

Management Team
Chairperson: Dr. Arturo B. Bayocot, CESO III
Regional Director
Co-Chairpersons: Dr. Victor G. De Gracia Jr. CESO V
Asst. Regional Director
Edwin R. Maribojoc, EdD, CESO VI
Schools Division Superintendent
Myra P. Mebato,PhD, CESE
Assistant Schools Division Superintendent
Mala Epra B. Magnaong, Chief ES, CLMD
Members Neil A. Improgo, EPS-LRMS
Bienvenido U. Tagolimot, Jr., EPS-ADM
Samuel C. Silacan, EdD, CID Chief
Joseph T. Boniao, EPS –EPP/TLE
Rone Ray M. Portacion, EdD, EPS – LRMS
Edwin V. Palma,PSDS
Ray G. Salcedo, Principal II/District In-charge
Avilla G. Taclob, Principal I/District In-charge
Agnes P. Gonzales, PDO II
Vilma M. Inso, Librarian II
Printed in the Philippines by
Department of Education – Region 10
Office Address: Zone 1, DepEd Building, Masterson Avenue, Upper Balulang
Cagayan de Oro City
Contact Number: (088) 880 7072
E-mail Address: region10@deped.gov.ph

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 Introductory Message

For the learner:

Welcome to the Technology and Livelihood Education 7 Alternative Delivery
Mode (ADM) Module on Household Services - Module 6: Work in Team Environment
(WT).

hand is one of the most symbolized parts of the human body. It is often used to
depict skill, action and purpose. Through our hands we may learn, create and accomplish.
Hence, the hand in this learning resource signifies that you as a learner is capable and
empowered to successfully achieve the relevant competencies and skills at your own pace
and time. Your academic success lies in your own hands!

This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to process
the contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in the
module.

What I Know This part includes an activity that aims to check

what you already know about the lesson to take.
If you get all the answers correct (100%), you
may decide to skip this module.

What’s In This is a brief drill or review to help you link the

current lesson with the previous one.

What’s New In this portion, the new lesson will be introduced

to you in various ways such as a story, a song, a
poem, a problem opener, an activity or a
situation.

What is It This section provides a brief discussion of the

lesson. This aims to help you discover and
understand new concepts and skills.

What’s More This comprises activities for independent practice

to solidify your understanding and skills of the
topic. You may check the answers to the
exercises using the Answer Key at the end of the
module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process

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 what you learned from the lesson.

What I Can Do This section provides an activity which will help

you transfer your new knowledge or skill into real
life situations or concerns.

Assessment This is a task which aims to evaluate your level of

mastery in achieving the learning competency.

Additional Activities In this portion, another activity will be given to

you to enrich your knowledge or skill of the
lesson learned. This also tends retention of
learned concepts.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in developing this

module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the module.
Write your answers on your TLE Notebook.
2. Don’t forget to answer What I Know before moving on to the other activities included
in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.

If you encounter any difficulty in answering the tasks in this module, do not hesitate to
consult your teacher or facilitator. Always bear in mind that you are not alone.

We hope that through this material, you will experience meaningful learning and gain deep
understanding of the relevant competencies. You can do it!

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 Table of Contents

What I Need to Know --------------------------------------- 1

What I Know -------------------------------------- 2

MODULE 6: WORK IN A TEAM ENVIRONMENT (WT)

Lesson 1: Describe Team Role and Scope ----------------------- 5
What’s In -------------------------------------- 5
What’s New --------------------------------------- 6
What is It --------------------------------------- 7
What’s More - - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - - - - 11

Lesson 2: Work as a Team Member - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12

What’s New - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12
What is It - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13
What’s More - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15

What I Have Learned - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16

What I Can Do - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17
Assessment - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21
Additional Activities - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23
Answer Key -------------------------------------- 24
References - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26

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 What I Need to Know

This module working in a team environment contains training materials and

activities related to the knowledge and skills required to provide a range of basic
competency. It requires you to go through a series of learning activities in order to
complete each learning outcome. This module covers the knowledge, skills, and
attitudes to identify role and responsibility as a member of a team.

The module is divided into two (2) lessons, namely:

 Lesson 1 – Describe Team Role and Scope

 Lesson 2 – Work as a Team Member

After going through this module, you are expected to:

1. explain the basic concepts of team and team building including its role and
objective;
2. perform one’s role, objective, and workplace procedure as a member of a
team;
3. practice inter- and intra- personal relationship among guests and colleagues.
4. explain the conditions of work environment and,
5. practice safety, good housekeeping, and quality guidelines in the workplace.

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 What I Know

Pre-Test
Directions: Choose the letter that corresponds to the best answer. Write your answer
on your TLE Notebook.

1. Which of the following terms refers to a group of individuals working together to

achieve their goal?
a. team environment
b. team building
c. teamwork
d. team
2. These are written, step by step instructions that describe how to perform a
routine activity.
a. operating procedures standard
b. workplace procedures system
c. standard operating procedures
d. workplace context area
3. It refers to something taking place between people.
a. interpersonal relationship
b. intrapersonal relationship
c. interview
d. interest
4. A process that develops cooperation and teamwork within a work unit is referred
to as __________.
a. teamwork
b. team building
c. team environment
d. team
5. One of the five functions of a good team which refers to a promise or firm decision
to do something, or the fact of promising something is __________.
a. accountability
b. commitment
c. trust
d. conflict management
6. It is an interaction between members within a group and the resultant influence on
individual members.
a. interpersonal relationship
b. interview
c. interest
d. intrapersonal relationship

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 7. The composition of an individual team or a multi-team system is __________.
a. structural team
b. multi-team system
c. teamwork movement
d. team structure
8. The foundation of a good team is __________.
a. trust
b. accountability
c. commitment
d. conflict management
9. The position that is associated with given responsibilities and usually allocated
according to the position or ability of each person is referred to as __________.
a. roles
b. team role
c. formal role
d. role team
10. A person belonging to a specific group of people involved in attempting to achieve
a common goal is called __________.
a. teamwork
b. team
c. team member
d. role team
11. Which of the following does not belong to the group?
a. emotional
b. financial
c. legal
d. employee training
12. The agreement binding both the employer and the employee is called
__________.
a. contact employment
b. employment contract
c. memorandum of agreement
d. end of contract
13. To maintain a safe and healthy workplace, housekeeping must be a/an
__________.
a. focus
b. model
c. priority
d. actor

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14. The following phrase is under four elements of employee and employer
relationship EXCEPT:
a. power of dismissal
b. payment of wages
c. selection of engagement of the employee
d. payment of debt
15. The __________ team model suggests that effective teamwork in the workplace
happens when four aspects are present.
a. START
b. STAR
c. STAY
d. STAND

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 Lesson
DESCRIBE TEAM ROLE AND
1 SCOPE

Welcome to Lesson 1 of our module in Household Services! In this lesson,

you are going to learn the principles of describing team role and scope in household
services.

What’s In

Activity 1- Match Me
Directions: Match the item in Column A with those in Column B. Put your answer
on your TLE Notebook.
Column A Column B
1. It refers to the process of exchanging a. Manual filling system
information and ideas through a b. Housekeeping status report
common system of symbol, signs or c. Communication
behavior. d. Records management
2. It refers to a structured set of e. Maintenance request form
personal data that are accessible
according to certain criteria.
3. It refers to prepared by housekeeping
department and handed down to the
front desk to give them an update as to
the status of each hotel room.
4. It refers to a set of activities required
for systematically controlling the
creation, distribution, use, maintenance,
and disposition of recorded information

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maintained as evidence of business
activities and transactions.
5. It refers to the used whenever there
are problems reported by the guest to
the housekeeping department.

What’s New

Activity 2 - Fix Me
Directions: Given the scrambled letters below, unscramble them to get a word or a
group of words related to describe team role and scope. Write your
answers on your TLE Notebook.

1. MTEA BINGIDUL - ____________________.

2. MTEA - ____________________.
3. OLERFO EHT MTEA - ____________________.
4. LEENNIAOPTRRSIORTALPISHE - ____________________.
5. MTEAUUCTERST - ____________________.
6. BEOJCEVSIT FO EHT MTEA -____________________.
7. DADSTNAR NGOEAIRTP REPODUCESR -____________________.
8. NANALTREIOPSR IORTALPISHE - ____________________.

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 What is It

Basic Concepts of Team and Team Building

Central to most team building concepts is the ability to take a group of

individuals with a range of strengths and create a team. This article is part of our
stages of team development series based on the Strengths, Teamwork, Alignment
and Results (STAR) team model. While every team and context are different team
building concepts provide a basis on which to develop your approach in developing a
team.
The STAR team model suggests that effective teamwork in the workplace
happens when four aspects.
 Individual flourishes as they use and develop their Strengths.
 People come together building relationships that result in effective Teamwork.
 The team leader Aligns the team through effective communication of purpose,
so that individual strengths combine with teamwork to deliver the teams
results.
 Together everyone achieves more as performance flows and Results that are
meaningful and rewarding to the team are achieved.

At this stage of beginning to develop a team you will have already used team
building techniques to form the team such as:
 Establishing the purpose of the team and agreeing the results the team needs
to produce.
 Identifying the tasks needed to be fulfilled.
 Allocating roles and responsibilities based on strengths.
In This Phase Team Building Concepts Need To:
 Build and focus on teamwork values
 Clarify how things are done in the team
 Identify clear roles in the team and support the team in fulfilling them
 Encourage participation
 Manage conflict by open fair problem-solving approaches.

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  Ensure communication is effective
 Clarify individual agendas and how they fit/ don’t fit with the teams goals.

Role of the Team

When teams are formed, it is normal for people to take different roles,
according to their position, ability or character type. Formal roles are the external,
defined positions that are associated with given responsibilities and are usually
allocated according to the position or ability of each person.

Five Functions of a Good Team:

1.) Trust is the foundation of a good team. Trust is about being vulnerable. The
only way to gain trust is if concerns or problems aren’t buried and there are no
hidden agendas. Trust is gained through time and evidence.
2.) Conflict Management. Great relationships are not characterized by the absence
of conflict, but actually the ability to repair after a break (conflict). Things that are
damaging to relationships include passive or sarcastic comments and gossip.
3.) Commitment is a promise or firm decision to do something, or the fact of
promising something.
4.) Accountability. High standards drive accountability. Accountability often has a
negative connotation, but it’s not necessarily negative. Accountability is simply
having high standards and taking responsibility, which includes both reprimands
and praising.
5.) Focusing on Results. That means there is no status or ego. It’s not about
us. We must believe that if the team fails, I fail and if I succeed, we succeed.

Objectives of the Team:

a.) To understand the importance of working as team and the impact of team spirit
on achieving organization;
b.) To enhance participants skills when practicing teamwork concepts in
housekeeping;
c.) To be able to use techniques for handling team interpersonal problems; and,
d.) To gain greater insight.

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Standard Operating and/ or Other Workplace Procedures
Standard operating procedures are written, step-by-step instructions that
describe how to perform a routine activity. Employees should complete them in the
exact same way every time so that the business can remain consistent. Standard
operating procedures help maintain safety and efficiency for departments such as:

 Production/operations

 Sales and customer service

 Employee training

 Legal

 Financial

Team Structure
It refers to the composition of an individual team or of a multi-team system.
It is an integral part of the teamwork process. A properly structured patient
care team is an enabler for and the result of effective communication, leadership,
situation monitoring, and mutual support. It is important to identify and recognize the
structure of teams, because teamwork cannot occur in the absence of a clearly
defined team.

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 Inter and Intra-Personal Relationship Among Guests and
Colleagues
There are different interpersonal and intrapersonal skills that one needs to
master to be able to stand with the demands of the job in housekeeping. According
to Stephen Flore, a professor at the University of Central Florida, the two skills have
long been recognized as important factors to be successful in school and in
workplace.

Interpersonal relationship refers to something taking place between people.

Interpersonal Skills:
 ability to manage conflict
 ability to solve problem
 ability to communicate clearly
 ability to listen
 demonstrate responsibility
 being accountable for your actions
 showing appreciation
 flexibility

Intrapersonal relationship is an interaction between members within a

group and the resultant influence on individual members. The abilities and talents
exist within the individual, which aids him or her in problem solving. It refers also to
something taking place inside one individual.

Intrapersonal Skills:
1. adaptability
2. self-awareness
3. self- management or self- development
4. relationship management
5. social awareness

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 What’s More

Activity 3 - True or False

Directions: Write TRUE if the statement is correct and FALSE if it is incorrect. Write

your answers on your TLE Notebook.

1. Trust is a promise or firm decision to do something, or the fact of promising

something.
2. Interpersonal relationship is an interaction between a group and the resultant
influence on individual members.
3. Team is a process that develops cooperation and teamwork within a work unit.
4. Commitment is the foundation of a good team.
5. The team member aligns the team through effective communication of
purpose, so that individual strengths combine with teamwork to deliver the teams
results.

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 Lesson
WORK AS A TEAM MEMBER
2
Now that you are finished with the first lesson, working as a team member
presents the underlying knowledge required to become an effective team member.
However, knowledge alone will not make you a good team player. You also need to
understand the culture of your organization and how it impacts on team functioning.
This module identifies the performance requirements for each member of the team
especially in the field of housekeeping.

What’s New

Team Member is defined as:

A person belonging to a specific group of people involved in attempting to

achieve a common goal. For example, a team member could be one of several
institutional investors trading the asset markets together, or a business person
working closely with others within their company.

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 What is It

Workplace Context

As policy makers increasingly focus on workplace learning as a way of

improving organizational performance, the debate about the learning organization
has grown. Counterbalancing the often-over-optimistic assumptions made about the
future of work and learning, this module argues that without a contextualized
analysis of the field, our understanding of the learning environment is limited. It
reconsiders the true role and nature of workplace learning in context.

Conditions of Work Environment

Working conditions are at the core of paid work and employment
relationships. Generally speaking, working conditions cover a broad range of topics
and issues, from working time (hours of work, rest periods, and work schedules) to
remuneration, as well as the physical conditions and mental demands that exist in
the workplace.
The work environment comprises the physical, geographical location and the
immediate surroundings of a workplace (including factors like air quality, noise level,
etc.), as well as the perks and benefits associated with an employment. Working
conditions are defined as the circumstances such as working hours, stress, degree
of safety, or danger that affect the workplace. Improving the work environment and
conditions contributes greatly to the staff’s motivation, and subsequently to their
performance. An improved work environment and better work conditions can also
reduce staff turnover and the related costs.

Employer-Employee Relationship and Work Agreements

The agreement binding both the employer and the employee is known as an
employment contract. However, the absence of an employment contract does not
indicate an absence of an employer employee relationship. When the existence of
the employer employee relationship is in question, the court has generally applied
the four-fold test. If the employer employee relationship can be established, the

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employer may not terminate the service of the employee without a just or authorized
cause.

Four Elements Employer-Employee Relationship

Therefore, to determine the existence of an employer-employee relationship,
the four-fold test is usually applied:
 the selection and engagement of the employee;
 the payment of wages;
 the power of dismissal; and,
 the employer’s power to control the employee on the means and method by

which the work is accomplished.

Practice Safety, Good Housekeeping, and Quality Guidelines in

Workplace
To maintain a safe and healthy workplace, housekeeping must be a priority.
According to the Canadian Centre for Occupational Health and Safety, (CCOHS)
poor housekeeping can present hidden hazards that may cause incidents, including
tripping on loose objects in walkways, being hit by falling objects, and slipping on wet
or dirty surfaces.

CCOHS recommends establishing a workplace housekeeping program that

manages “the orderly storage and movement of materials from point of entry to exit.”
The center advises training employees on how to safely work with the products
around them. Also, integrate housekeeping responsibilities into jobs by having
workers clean up as they go during shifts by removing waste and unused materials
and inspecting their work area to ensure cleanup was properly completed.

Additional tips include:

 Ensure all spills are immediately cleaned up. Replace worn, ripped and
damaged flooring and place anti-slip flooring in areas that cannot continually
be cleaned, such as an entrance.
 Maintain clean light fixtures to improve lighting efficiency.
 Keep aisles and stairways clear. Consider installing warning signs and mirrors
to help improve sight lines in blind corners.

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  Regularly inspect, clean and repair all tools. Do not use damaged tools.

What’s More

Activity 1 - Identification

Directions: From the box given below, identify the words that have been referring to
each sentence. Write the letters only on your TLE Notebook.

a.) Team
b.) working condition
c.) workplace environment
d.) team member
e.) CCOHS
f.) working environment
g.) COST
h.) Employment contract

1. It is the agreement binding both the employer and employee.

2. A person belonging to a specific group of people involved in attempting to achieve
a common goal.
3. According to the __________, poor housekeeping can present hidden hazards
that may cause incidents.
4. It is defined as the circumstances such as working hours, stress, degree of safety,
or danger that affect the workplace.
5. It comprises the physical, geographical location and the immediate surroundings
of a workplace

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 What I Have Learned

Activity 2 - Identification

Directions: From the box given below, identify the words that have been referring to
each sentence. Write the letters only on your TLE Notebook.
a. Commitment f. Team Member
b. Employment Contract g. Interpersonal Relationship
c. Team Building Concepts h. Standard Operating Procedures
d. Team i. Intrapersonal Relationship
e. Team Structure j. Team Building

1. Build and focus on teamwork values; clarify how things are done in the team;
identify clear roles in the team and support the team in fulfilling them; encourage
participation; manage conflict by open fair problem-solving approaches; ensure
communication is effective; and clarify individual agendas and how they fit/ don’t fit
with the team goals are classified as?
2. Refers to a group of individuals working together to achieve their goal is called
__________.
3. A process that develops cooperation and teamwork within a work unit is called
__________.
4. Refers to the composition of an individual team or of a multi-team system is called
__________.
5. The agreement binding both the employer and the employee is known as
__________.
6. A person belonging to a specific group of people involved in attempting to achieve
a common goal is called __________.
7. A strong, deep, or close association or acquaintance between two or more people
that may range in duration from brief to enduring is called __________.
8. It is an interaction between members within a group and the resultant influence on
individual members is called __________.
9. These are written, step-by-step instructions that describe how to perform a routine
activity is called __________.
10. A promise or firm decision to do something, or the fact of promising something is
called __________.

16
 What I Can Do

Instructions: Pick one situation of a conversation below. Choose one family

member in your house to do the activity with you. Let him/her be the guest in the
situation you have chosen. Take a video clip of the chosen situation and send the
video to your teacher through messenger if any.

Take note: Follow the criteria given after the situations.

1.) Making Reservations
Receptionist: Good morning. Welcome to the Grand Woodward Hotel.
Client: Hi, good morning. I’d like to make a reservation for the third weekend in
September. Do you have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend. And what is the
exact date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I’ll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What’s rate for
the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the
reservation be listed under?
C: Charles Bautista
R: Could you spell your last name for me, please?
C: Sure. B-A-U-T-I-S-T-A
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555- 26345.
R: Great. Now I’ll need your credit card information to reserve the room for you. What
type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Charles H. Bautista.
R: Alright, Mr. Bautista, your reservation has been made for the twenty-forth of
September for a room with a double bed and view of the ocean. Check –in is at 2 o’clock.
If you have any other questions, please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We’ll see you in September, Mr. Bautista. Have a nice day.

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2.) Checking-In

Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help
you?
Guest: I have a reservation for today. It's under the name of Bautista.
Hotel: Can you please spell that for me, sir?
Guest: Sure. B-A-U-T-I-S-T-A.
Hotel: Yes, Mr. Bautista, we've reserved a double room for you with a view of the
ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just
sign the receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five-star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the
company's dime. What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use
of the hotel's safe are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your
account. Also, the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the
right up to the fourth floor. Turn left once you exit the elevator and your room will
be on the left-hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your
room. Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.

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3. Check-out / Getting to the airport

Hotel: Did you enjoy your stay with us?

Guest: Yes, very much so. However, I now need to get to the airport. I have a
flight that leaves in about two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes
approximately 25 minutes to get to the airport.
Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know
when it will be leaving?
Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar
bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let's see. The bill comes to $37.50. How would you like to pay for that?
Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my
company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the
porter and he can load them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at The Grand Woodward
Hotel.

19
 The criteria below will be used to assess your performance

Scoring Criteria (5) (4) (3) (2) (1)

Excellent Good Needs Some Needs Much Not
Improvement Improvement Appropriate

Relates to audience

Provides a fluent rendition

of situation

Role-Plays situation with

feeling and expression

Varies intonation

Presents Character
appropriately

Gives the situation its full

range

Shows confidence

Scale:
30 – 35 A (Excellent)
25 – 29 B (Good)
19 – 24 C (Needs Some Improvement)
13 – 18 D (Needs Much Improvement)
7 – 12 E (Not Appropriate)

20
 Assessment

Post Test
Directions: Answer the following questions. Write the chosen letter on your TLE
Notebook.
1. Which of the following does not belong to the group?
a. emotional
b. financial
c. legal
d. employee training
2. The agreement binding between the employer and the employee is called
__________.
a. contact employment
b. employment contract
c. memorandum of agreement
d. end of contract
3. To maintain a safe and healthy workplace, housekeeping must be a/an
__________.
a. focus
b. model
c. priority
d. actor
4. The following phrases are under the four elements of employee and employer
relationship EXCEPT:
a. power of dismissal
b. payment of wages
c. selection of engagement of the employee
d. payment of debt
5. The __________ team model suggests that effective teamwork in the workplace
happens when four aspects are present.
a. START
b. STAR
c. STAY
d. STAND
6. Which of the following terms refers to a group of individuals working together to
achieve their goal?
a. team environment
b. team building
c. teamwork
d. team

21
7. These are written, step-by-step instructions that describe how to perform a
routine activity.
a. operating procedures standard
b. workplace procedures system
c. standard operating procedures
d. workplace context area
8. It refers to something taking place between people.
a. interpersonal relationship
b. intrapersonal relationship
c. interview
d. interest
9. A process that develops cooperation and teamwork within a work unit is referred
to as __________.
a. teamwork
b. team building
c. team environment
d. team
10. One of the five functions of a good team which refers to a promise or firm
decision to do something, or the fact of promising something is __________.
a. accountability
b. commitment
c. trust
d. conflict management
11. It is an interaction between members within a group and the resultant influence
on individual members.
a. interpersonal relationship
b. interview
c. interest
d. intrapersonal relationship
12. The composition of an individual team or a multi-team system is called
__________.
a. structural team
b. multi-team system
c. teamwork movement
d. team structure
13. The foundation of a good team is called __________.
a. trust
b. accountability
c. commitment
d. conflict management

22
14. The position that is associated with given responsibilities and usually allocated
according to the position or ability of each person is referred to as __________.
a. roles
b. team role
c. formal role
d. role team
15. A person belonging to a specific group of people involved in attempting to
achieve a common goal is called __________.
a. teamwork
b. team
c. team member
d. role team

Additional Activities

Teamwork
Instructions:
1. Interview at least 2 Barangay Official in your community.
2. Ask the following questions below.
3. Take pictures as supporting documents of your interview.

Here are your guide questions for your interview:

1. Tell something about yourself?

2. What is your most significant accomplishment as a barangay official?
3. What do you consider to be your greatest strength?
4. What do you consider to be your greatest weakness?
5. How do you handle problems encountered?
6. What qualities of a barangay official should possess?
7. What motivates you to work with the team?
8. What are the advantages and disadvantages when working as a team?

23
 24
What’s In (Match Me!)
pages 5-6
1. c
2. a
3. b
4. d What I Know
5. e 1. d
What’s New (Motives Me 2. c
Up!) page 6 3. a
1. TEAM BUILDING 4. b
2. TEAM 5. b
3. ROLE OF THE TEAM 6. d
4. INTERPERSONAL 7. d
RELATIONSHIP 8. a
5. TEAM STRUCTURE 9. b
6. OBJECTIVES OF THE 10. c
TEAM 11. a
7. STANDARD OPERATING 12. b
PROCEDURES 13. c
8. INTRAPERSONAL 14. d
RELATIONSHIP 15. b
Answer Key
 25
Assessment
1. b
2. d
3. c What’s More page 11
4. b What have I Learned 1. FALSE
5. a page 16 2. FALSE
6. d 1. c 3. FALSE
7. c 2. d 4. FALSE
8. a 3. j 5. TRUE
9. b 4. e
10. b 5. b What’s More page 15
11. d 6. f 1. h
12. d 7. g 2. d
13. a 8. i 3. e
14. b 9. h 4. b
15. c 10. a 5. f
 References

Urbiztondo, Laarni A. Housekeeping. Manila, Philippines: REX Book Store, 2016.

Fuller, Alison, et al. Workplace Learning in Context, Routledge. 2004.

The Happy Manager. “Team Building Concepts.” APEX Leadership LTD. https://the-
happy-manager.com/articles/team-building-concepts(accessed June 18, 2020).

LinkedIn.“Build an effective team to achieve your goals and objectives”.

https://www.linkedin.com/pulse/20141014050236-138725871-built-a-team-to-
achieve-your-goals-and-objectives(accessed June 19, 2020)

Tallyfy. “What is a Standard Operating Procedure (SOP) and How to

writeit”.https://tallyfy.com/standard-operating-procedure-sop(accessed June 20,
2020)

Reference.“What Is a Team Structure”https://www.reference.com/world-view/team-

structure-6817511b595d069 (accessed June 21, 2020)

ENotes. “Communications in the Workplace Questions and Answers”

https://www.enotes.com/homework-help/what-is-the-difference-between-
interpersonal-and-269628 (accessed June 22, 2020)

Ilo.Org. “Working conditions”https://www.ilo.org/global/topics/working-

conditions/lang--en/index.htm(accessed June 20, 2020)

Employment Law Project. “Employment Contracts: The Employer/Employee

Relationship”.https://emplawphil.wordpress.com/2020/01/13/employment-contracts-
the-employeremployee... (accessed June 22, 2020)

Safety+Health Magazine. “Practice good housekeeping in the workplace”.

https://www.safetyandhealthmagazine.com/articles/9287-practice-good-
housekeeping-in-the-workplace (accessed June 20, 2020)

26
For inquiries or feedback, please write or call:

Department of Education – Region 10

Zone 1, DepEd Building Masterson Avenue, Upper Balulang

Cagayan de Oro City, 9000
Telefax: (088) 880 7072
E-mail Address: region10@deped.gov.ph