THE COLLEGE OF MAASIN FB: The College of Maasin

“Nisi Dominus Frustra” Website: www.cm.edu.ph

Maasin City Email: regeanellorimo@gmail.com

HOSPITALITY ORGANIZATION MANAGEMENT

COURSE ORIENTATION
I. Course Content Guide in Mgt 2: HOSPITALITY ORGANIZATION MANAGEMENT
II. Course Overview
This course provides a general overview of hospitality management. It covers the growth and
development, organization and structure, and all of the functional areas of the hospitality industry,
including travel and tourism, lodging, food services, and recreation. Included are an explanation of
both the management and operational functions of hospitality operations, a discussion of the
personal and professional demands of hospitality management, examination of managing human
resources, and an exploration of the future of the industry.

III. Course Study and Assessment Schedule from August 24 - December 17

WEEK TOPIC ASSESSMENT TASKS DUE DATE

Week 1 Discussion of the Course Syllabus
PreTest August 24
(8/17 – 8/22) Pre-Assessment

Chapter 1: Management: A New Way of quiz

Thinking
oral recitation
a. Management and Supervision
Week 2 -4 internet exercises
b. The Managerial Revolution
(www.bing.com;
(8/24-9/11) c. Management: A Dynamic Force in a September 14
www.nwlink.com;
Changing Industry
www.starwood.com )
d. What Is Management?

Chapter 2: Planning in Hospitality quiz

Management
oral recitation
Week 5-7 a. Planning in Organizations
internet exercises October 5
( 9/14-10/2) b. Goal Setting
(www.bing.com;
c. Planning in Operations
www.nwlink.com;
The Individual Worker as Planner www.starwood.com )
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Week 8-10 Chapter 3: Organizing in Hospitality Written works October 26

Management Reaction
(10/5-10/23)
paper/journal
a. Authority: The Cement of
Internet exercises
Organizations
(www.ala.org;
b. Departmentalization
www.marriot.com
c. Line and Staff
;
d. Issues in Organizing
www.hillstone.co

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 m)

Chapter 4: Staffing: Human Resources Written works

Management in Hospitality Management Reaction
November 16
paper/journal
a. Issues in Human Resources
Internet exercises
Management
(www.ala.org;
Week 11 - 13 b. Fitting People to Jobs
www.marriot.com
c. Recruiting
(10/26-11/13) ;
d. Selection and Employment
www.hillstone.co
e. Training
m)
f. Retaining Employees
g. Staff Planning

Chapter 5: Control in Hospitality cases analysis

Management reaction paper
November 30
internet exercises
Week 14 -15 a. The Importance of Control (www.brinker.com;
(11/16-11/27) b. Control and the “Cybernetic Loop” www.management
c. Tools for Control help.org

Chapter 6: Leadership and Directing in cases analysis December 14

Hospitality Management reaction paper
internet exercises
a. Leadership as Viewed by Social
Week 16 & 17 (www.brinker.com;
Scientists
www.management
(11/30-12/11 b. Why People Follow
help.org
c. The Elements of Leading and
Directing

Week 18 December 18
Final Output ( Management Plan)
(12/14 – 12/17)

IV. Academic Policies

1. The school/department will adopt different learning modes depending on the needs of the
students.
a. Online Learning (through the CM Moodle and synchronous discussion using the Zoom App)
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b. In Modular Learning, the instructor will provide the printed module through the office of
the program heads. Students or any representative will pick-up the printed modules once a
week.
2. Please take note of the deadlines set for the learning tasks. Failure to submit during the specified
due date, is not credited.
3. As future educators/ teachers always remember that: “A good head and good heart are always a
formidable combination. But when you add to that a literate tongue or pen, then you have
something very special.” ( Nelson Mandela)

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 V. Technical Support
(For ODL modality)
 Log-in to the school website www.cm.edu.ph
Click E – Learning
Enroll in Hospitality Organization Management Course for College Department
 Inform the instructor through email or in GC if not able to access the CM Moodle (do not forget
your password)

(Support for MDL)

 Printing of Module is already charge to your miscellaneous fees
 Pick – up the module to the office of your respective program heads once a week and return it
the next week for checking.

VI. Netiquette Guide

1. Modules and other Learning Materials in the CM Moodle are constructed for Learning Purposes
only and exclusive for the students enrolled in the course at The College of Maasin. Printing and
duplication of the Learning Materials is prohibited.
2. Taking screenshots while the discussion is going on and post it in social media is not allowed.
3. Get permission before you use emails, photos, or any other contents from the course.
4. Wear proper attire during the class discussion (through Zoom App).
5. No foul languages or derogatory statements. Do not mock or criticize people for their opinion.
6. Address your instructors and classmates professionally in emails, discussion boards, or any other
means of communication.
7. Be aware that everything in the course is recorded.
8. Don’t SHOUT with all caps. Stick with black text and either italics or bold for emphasis.
9. Focus on quality. Think before you submit your activities and requirements and submit work free
of spelling and grammar errors or inaccuracies.

MODULE 1:
Prevention Philosophy

Learning Outcomes:

Explain the basic understanding on laws in relation to hospitality industry

INTRODUCTION
Hospitality law is the body of law
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Engage Brainstorming:
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 ⮚ How does technical writing in school prepare students for adult living, learning, and
work settings?
⮚ How does technical writing compare to academic writing?
⮚ How does technical writing reflect 21st century learning and engage 21st century
learners?
Explore Watch the video https://www.youtube.com/watch?v=QmTPBSyEDY4
What is speech and language, what's the difference between speech and language?
What is the importance of speech in human relationship?

Explain 1. 1. What is Speech?

Speech is …
• A God-given faculty which sets apart human beings from animals. The major medium
of communication of our daily experiences is speech. Men communicate their thoughts,
ideas, desires and feelings by the use of intelligible words – by means of speech.

• Speech reflects man’s countless aspirations and frustrations, his proudest

achievements and ignoble failures. It would be very difficult, if not impossible for
men to coordinate their activities without speech.
• Speech is a vehicle for personality development, being the means of acquiring a
pleasing and acceptable personality. The way one articulates instantly reveals his or
her background, training, self-discipline and education. The impression one makes
depends much on the ease and liveliness with which he talks, how he advances or
defends his convictions and principles and the attractiveness of his voice.
• Effective speech communication implies not only a well-modulated voice but an
articulation that is easily understood and is accurate in the production of individual
sounds and word selection.
• Speech is a way of self-expression without brush or pen. It is essential to men’s
growth and eventually paves the way for their self-discovery and self-renewal.
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1.2 The Concepts of Speech Communication

 The word communication originated from the Latin wordcommunicare, which

means “to impart”, “to share”, or“make common”
 Communication is a process where a sender encodes andimparts information via a
channel or a medium to areceiver, who, then, decodes and provides the sender

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 afeedback

 Speech communication involves the production and perception of sounds used in

spoken language. It also called oral communication.
 Communication means getting the message across. In speech communication, it
involves not only verbal, or the words we speak, but also non-verbal, or non-
linguistic symbols (also known as paralanguage)
 Listening is important in communication. By providing verbal and non-verbal
feedbacks, or both, the listener becomes an active participant in the communication
process.

The Levels or the Context of Speech Communication

 Intrapersonal is the level of communication involves only himself/herself. It includes

his/her inner thoughts, beliefs, and feeling. It is undertaken in order to clarify ideas,
analyze situations, or reflect upon something.
 Interpersonal This level of communication involves an exchange between a sender
and a receiver of a message, who are in a interdependent relation
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 Organs of Speech
 Respiratory System
 Phonatory System
 Resonatory System
 Articulatory System

 The respiratory system consists of lungs, diaphragm and the bronchial tubes which
lead to the throat. During speech, the lungs take in air rapidly and let it out slowly.
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 BREATHING EXERCISE:
1. Sit up straight. Exhale.
2. Inhale and, at the same time, relax the belly muscles. Feel as though the belly
is filling with air.
3. After filling the belly, keep inhaling. Fill up the middle of your chest. Feel your
chest and rib cage expand.
4. Hold the breath in for a moment, then begin to exhale as slowly as possible.
5. As the air is slowly let out, relax your chest and rib cage. Begin to pull your
belly in to force out the remaining breath.
6. Close your eyes, and concentrate on your breathing.
7. Relax your face and mind.
8. Let everything go.

 The phonatory system is responsible for the vibration of the vocal folds. The vocal
folds produce voice when they vibrate rapidly, that is, when an airstream passes
them.
 The function of the larynx as a vibration source is called phonation.
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 PHONATION EXERCISE

1. Think about blowing out birthdaycandles.

2. Begin to blow and then turn the breath into an "ooo" sound on a
comfortable pitch. Feel the tone begin in the breathing muscles.
3. Repeat.

Resonator

The voice produced in phonation isweak. It becomes strong and rich onlywhen
amplified and modified by thehuman resonators. Resonation is theprocess of voice
amplification andmodification.
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 Resonation Exercise:
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Pronounce the letters according to its size. (Biggest letters mean loudest sounds. )

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  Articulation occurs when the tone produced in the larynx is changed into specific
sounds. This is the result of the movement of the articulators towards the points of
articulation.
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 2. The Importance of speech in human communication and relationship

• Communication facilitates the spread of knowledge and information among people;

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• It forms relationships between people.

Speech is shared experience. When we speak, we give; we also receive. We get something out
of speech; others are able to get something out of our speech, too. As sender of a message, we
encode, meaning that we transform message into information. And, as receiver, we decode, or
interpret message into meaning.

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 Many people believe that the significance of communication is like the importance of
breathing. Indeed, communication facilitates the spread of knowledge and forms
relationships between people.

In human communication, there is nothing with comparable power except some

instinctive expressions of emotions. Speech can enable us to communicate these
emotions more clearly. It allows us to speak of the real things, things which are born in
our imaginations, that sometimes cannot be expressed by writing or drawing or dancing
etc.. It is aptly said words describe thousands of emotions and feelings.

First of all, communication helps to spread knowledge and information among people.

• Undoubtedly, the sharing knowledge and information process cannot function

without communication. As a result, companies cannot operate, and humanity will
be drowned in the abyss of ignorance.

For example, authors write books to impart knowledge to the World, and teachers share
their experience with their students. Also, friends or co-workers discuss their ideas with
each other, and companies exchange information with their subsidiaries and customers.
Besides, the advent of the Internet not only allows people to have better access to
knowledge and information in all fields, but also makes it easier and faster to contact
with people around the World.

Moreover, communication is the foundation of all human relationship.

• Communicating helps people to express their ideas and feelings, and it, at the same
time, helps us to understand emotion and thoughts of the others. At first, strangers
start talking and getting to know each other, and then the relationships are formed
when they have more interaction and communication. Communicating helps people
to express their ideas and feelings, and it, at the same time, helps us to understand
emotion and thoughts of the others.
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• As a result, we will develop affection or hatred toward other people, and positive or
negative relationships will be created.

It is no doubt that communication plays a vital role in human life. It not only helps to
facilitate the process of sharing information and knowledge, but also helps people to
develop relationships with others. Therefore, the importance of communication cannot
be underestimated. Every day, we communicate with a lot of people including our

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 families, our friends, our colleagues, or even strangers. We should learn how to
communicate effectively to make our lives better.

Instruction: Using a graphic organizer (semantic web) state the importance of speech
in human relationships.

EXERCISES
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 JOURNAL ENTRY:

How would the world go without speech?

Be guided with the rubrics
Journal Reflection Rubric
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One word that best describe your learning in this chapter. Why? Technical Writing
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THANK YOU AND GOD BLESS

-Miss Regh-
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