Assignment Cover Sheet

Bachelor of Business (Talented)

Student Name Nguyen Thanh Mai

Student Number 31201028703
Subject Name Business Communication
Lecturer John Bayarong
Title of Assignment LPA3
Length 3 pages
Due Date 12/11/2020
Date Submitted 12/11/2020

Declaration:
 I hold a copy of this assignment if the original is lost or damaged.
 I hereby certify that no part of this assignment or product has been copied from any other student’s
work or from any other source except where due acknowledgement is made in the assignment.
 No part of the assignment/product has been written/produced for me by any other person except
where collaboration has been authorised by the subject lecturer/tutor concerned
 I am aware that this work may be reproduced and submitted to plagiarism detection software
programs for the purpose of detecting possible plagiarism (which may retain a copy on its
database for future plagiarism checking)

Signature: ………………Nguyen Thanh Mai……………………………………………………….

Note: An examiner or lecturer/tutor has the right not to mark this assignment if the above
declaration has not been signed)

1
 LEARNING PORTFOLIO A3
TEXTBOOK QUESTIONS
1. Briefly explain any three specific situations where listening will be an important part of your life.
● Listening to the teachers/lecturers: Lack of listening skill leads to loss of knowledge.
● Build credibility: good active listening skill shows maturity and respect when talking with
others.
● Discussion about work in a company: good listeners establish a good image and positive
relationships.

2. List six elements of the supportive climate. Give an example for a time when you have witnessed
each.
● Description
Ex: In my Business Communication team, if any members have any discomfort in
working, we will try to explain to others our feelings and reasons for that so we can
discuss together.
● Problem Orientation
Ex: Similarly, when we have arguments, we try not to be selfish but focus on mutual
benefits to solve the problem in the most satisfactory way.
● Spontaneity
Ex: We are always straightforward with others in teamwork.
● Empathy
Ex: In our team, when someone doesn’t do their work well enough, we try to find out if
she has a hard reason to say instead of blaming.
● Equality
Ex: We always divide work equally and try our best to make everyone feel fair.
● Provisionalism
Ex: We are always trying to find a more creative and fast way to get things done.
3. Identify three ways you can apply your knowledge of Maslow’s hierarchy of needs (Figure 10.4,
Braun et. al. textbook) to improve your professional and interpersonal communications.
● Instead of just earning enough to pay for life, think big, try to give your values to society.
● Get out of your comfort zone. Facing challenges, find ways to solve them.
● Start building your reputation.

2
SELF REFLECTION
Through this session, I learned the importance of listening, how the communication climate influences
people's productivity and how to solve problems to have a supportive working climate. The most
prominent feature of that session is professional and interpersonal communication. Through solving
case studies, I have the opportunity to learn about real situations, which makes me very excited. Since
then, I realized that I still have many shortcomings in the skills of listening, communicating and solving
situations. Being aware of my weaknesses will give me time making plans to improve them. I have to
practice how to listen effectively and build relationships using what I have learned.