[Sept-17]

[MMH-710/MPIBA-1004B]
MBA, MBA (CMU), MBA (HR) & IMBA Degree Examination
I TRIMESTER / VII TRIMESTER / X TRIMESTER
ORGANIZATIONAL BEHAVIOUR
(MBA: Effective from the admitted batch 2015–16)
(IMBA: Effective from the admitted batch 2014–15)
(IMBA: X Trimester (Supplementary) for the admitted batches 2012–13 &13-14)
Time: 3 Hours Max.Marks: 60
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Instructions: All parts of the unit must be answered in one place only.
Figures in the right hand margin indicate marks allotted.
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SECTION-A
1. Answer any FIVE of the following:
Each answer should not exceed one page. (5×2=10)
a) What is the scope of OB?
b) What are the applications of motivation in organizations?
c) Describe conflict process.
d) What is thought leadership?
e) What are the dimensions of organization culture?
f) What are the potential reasons for resistance to change?
g) What is occupational stress?
SECTION-B
Answer the following: (58=40)
UNIT-I
2. a) Why the employees of an organization should have knowledge
about organizational behavior?
OR
b) Discuss three major factors that affect organizational behavior

UNIT-II
3. a) What are the features of motivation? Briefly explain Maslow’s
hierarchy of needs theory?
 OR
b) What is the importance of perception in OB? Explain how perception
affects the managerial decision-making process
UNIT-III
4. a) What are the five stages of group development in organizations?
What are the advantages and disadvantages of group decision
making?
OR
b) What are major theories of leadership? Why do certain
people become great leaders?
UNIT-IV
5. a) What are the setbacks of organization culture? What are potential
threats to organization culture?
OR
b) What are the five major factors influencing the culture of the
workplace. Explain them in brief
UNIT-V
6. a) What are the types of planned change? Describe the process of
planed change
OR
b) What are the signs of work stress? What are the ways to eliminate
stress at work place? Is it possible to create stress free organizations
in today's globalised economic era?

SECTION-C
7. Case Study (Compulsory): 10
Detective Matthews has been employed by the East Hartford Township
Police Department since January of 1989. Detective Matthews first
worked as a patrol officer and was awarded Officer-of-the-Year in 1991.
Due to his excellent investigation skills, he was promoted to the position
of detective in 1993. Detective Matthews’ case load includes
investigations of robbery, theft, fraud, and an occasional homicide,
however, he specializes in the investigation of child abuse and sexual
assaults that occur in East Hartford Township.
Detective Matthews would like to be promoted to a supervisory position
where he would have the opportunity to assist police officers and guide
newer detectives in their investigations. However, promotional
opportunities are very rare in East Hartford Township. Detective
Matthews is also under the impression that social networking with the
current supervisors is more important to obtain a promotion, rather than
work ethic or experience. Detective Matthews chooses not to engage in
office politics and therefore has been in the same position since 1993
doing the same type of cases.

Although Detective Matthews work ethic is strong and he still cares for
the victims of the cases he investigates, he is extremely dissatisfied with
the department where he works and no longer tries to go ‘above and
beyond’ in order to complete his duties.

Questions:

1. What are the aspects of Detective Matthews' job he is dissatisfied

with?
2. Given the subjective nature of job satisfaction, what are the
evaluative, cognitive, and behavioral components be considered
in order to determine overall job satisfaction of Detective
Matthews?
3. Suggest measures to solve Detective Matthews' problem

[51/IV T/217]
[41/X T/317]