SVKM’s

NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES

MASTER OF BUSINESS ADMINISTRATION

Program: MBA Trimester: VI

Course: Operations Consulting Code:
Teaching Scheme Evaluation Scheme
Classroom Practical/ Credits Continuous Term End Examination
Session Group work Evaluation (TEE)
20 6 3 60% 40%
Course Rationale:
1. Topics related to various Factors which affect Performance of Companies with a Consultants’ Perspective
2. Methods adopted by Globally Renowned Consulting Organisations working with Leading Multinational
Organisations to assess, analyze& predict Improvement-related Targets through Functional Analytics
3. Hands-on Practical Work & Demos with Popular SAP-compliant Software used by Consultants to assess
Processes, collect Information, Analyze Data, create Outputs which help in Decision Support and test
Processes which have a direct bearing on Operational Performance.
4. Details of the Process Models applicable to Typical Stages of Functional Analytics which are used to
Design, Implement & test the Solution offered to Clients
5. Various methods for Monitoring & advising Clients on Managing & Controlling System Productivity
within their Organisations.
Course Objectives:
1. To learn & study in detail various aspects of Operations Consulting
2. To understand Elements & Steps which make up a Typical Consulting Model
3. To develop various Systems & Methodologies used for Management of Key Aspects of Consulting
covering Areas & Methodologies connected with Productivity & Functional Analytics.
Learning Outcomes:
After completing the course participants should be able to,
1. Analyse the steps, models and structures used in the operations consulting process.
2. Identify and Analyse the Gaps between existing functions / methods used by companies under study and
universally accepted best practices of Operations such as SCM, TQM, Lean Management etc.
3. Use Technology-driven Functional Analytics Tool Kit of Operations Consulting learnt during the course
in Problem Definition, Data gathering, Data Analysis, Solution Development, Cost Impact, Payoff
Analysis, Implementation etc.
4. Evaluate the New Technologies in operations consulting, particularly the ones focused on System
Productivity.

Prerequisite(s):
 Basic knowledge and good understanding of subjects offered as part of Operations Specialisation
likeSupply Chain Management, Total Quality Management and Inventory Management
Pedagogy:
 Reading References,
 Executable Software Tools
 Demos

Textbook:
 Global Manufacturing outlook – Competing Growth – How to be a Growth Leader in Manufacturing –
KPMG E-book

Reference Books:
 Transforming Operations & Technology – Positioning Firms for Long-term Growth & Success – KPMG
E-book
 Six Habits of TBM Success – KPMG E-book
Journals: e-Journals will be provided
Links to websites: will be provided

Evaluation Scheme:
 Quiz 10%
 Project Présentation 20%
 Assignement 10%
 Class Participation 20%
 Term-End Exam 40%
Total 100%
Session Plan:
Session Topic (including subtopics) Learning Outcomes Pedagogical Tool1 Textbooks &
Readings
1 Introduction to OPCON Key aspects of operations Class Discussion Textbook
consulting
2 Introduction to Services To learn the importance of Class Discussion Text Book & Ref.
Services Consulting Consulting for better book
Globalisation of Service Performance of the
Operations Service Industry
3 Introduction to Services To learn the importance of Class Discussion Text Book & Ref.
Services Consulting Consulting for better book
Globalisation of Service Performance of the
Operations Service Industry
4 Introduction to Services To learn the importance of Class Discussion Text Book & Ref.
Services Consulting Consulting for better book
Globalisation of Service Performance of the
Operations Service Industry
5 -6 Enterprise Analysis Model – Develop Consultancy Class Discussion
convincing the Client Models through Case:
Strategic Analysis Interactive Session on The NOKIA
Business Process Analysis “Facing Challenges in Model
Extended Enterprise Consulting”
7-8 Functional Analysis To understand the Class Discussion
Modelling Functional Approach to Case:
Functional Consulting Citi Bank Credit
Decomposition Cards

9-10 Object-oriented To practice the Analytical Class Discussion Textbook

Analysis Approach to Strategy
Requirements Analysis Consulting
11-12 Object-oriented Analysis To practice the Analytical Class Discussion
Requirements Analysis Approach to Strategy Case:
Consulting United Airlines
13 -14 Functional To practice the Analytical Class Discussion
Measurement Approach to Functional Case:
Functional Behaviour Consulting General Motors
Analysis
1
15 -16 Consulting Techniques To learn to adopt Practical Class discussion Analytics Tools –
OA Techniques Tools for Functional Odette, SAP
Consulting Systems Audit
17-18 Consulting Techniques To learn to adopt Practical Class Discussion
OA Techniques Tools for Functional Case:
Consulting Automotive
Manufacturing –
Mahindra &
Mahindra
19 Consulting Techniques To learn to adopt Practical Class Discussion Analytics Tools –
OA Techniques Tools for Functional Odette, SAP
Consulting Systems Audit
20 Decision Analysis To learn the methodology Class Discussion Text Book & Ref.
for analyzing the book
Qualitative Impact of
Decisions taken by Clients