CRONASIA FOUNDATION COLLEGE INC.

Andres-Dizon Bldg. Pioneer Avenue

General Santos City 9500
________________________________________________________________

DAILY LESSON PLAN

Grading Period: ___________ Month: ____________ Week No.: _____

Subject: TLE-HE-FBS Grade Level: 9 Date: ______________

Content Standard

The learner demonstrates understanding of concepts and principles in

welcoming guests and taking food and beverage orders.

Performance Standard

The learner demonstrates the proper way of receiving of customers.

Learning Competency

Selecting packaging materials in accordance with enterprise standards.

Code: 12GO-IIa-b-1

I. Learning Objectives

At the end of the lesson, the students should be able to:

a) Discuss the importance of welcoming and greeting a guest;
b) Create a scenario inside of a restaurant; and
c) Appreciate a greeting when entering in some business
establishments.

II. Subject Matter

Topic/s: Welcoming and Greeting Guests Procedure

References: https://www.slideshare.net/mobile/sykha25/chapter-3-
guest-handling-procedure
Instructional Materials: PowerPoint presentation, Projector,
Worksheets
Values Integration: Proper Greetings

III. Procedure
A. Preparatory Activity:

 Prayer – The teacher will call a student to lead the prayer.

 Greetings – The teacher will greet the students then the
students will response.
 Checking of Attendance – The teacher will check the
attendance.
 Reviewing of the Previous Lesson – The teacher will call a
student to recap the previous lesson.

B. Motivation:

Activity I: “Greet Me”

 The teacher will introduce the activity for today: “Greet me”
 The teacher will post Good morning in different languages.
 The students will memorize the different words
 Time duration: 3 minutes

Filipino – Magandang Umaga po Ma’am

English – Good Morning Ma’am
Korean – Joh-eun achim-ibnida
Japanese – Okusama, ohayogozaimasu
Indonesian – Selamat pagi Bu
Arabic – sabah alkhyr sayidati
Chinese – Nuishi zaoshang hao
German – Guten Morgen Ma’am
French – Bonjour madame
Greek – Kalimera mama
Activity II: “Perform Greetings with courtesy”
 The class will be divided into 2 groups
 Each group will present simultaneously the given greetings
they memorized
 Time duration: 5 minutes

C. Analysis

Activity I & II:

1. How do you find the activity?

2. What did you learn from the activity?
3. Who can guess what will be our lesson for today?

D. Abstraction/Lesson Proper

 The teacher will introduce the topic for today: “Welcoming

and Greeting Guest Procedure.
 The teacher will conduct lecture.
 Guest Greeting
 First Impression from the guest is important.
 First impression is the last impression.
 Every guests attended to the restaurant or hotel gain their first impression
from the staffs who acknowledge their presence and the greeting they
receive.
 The waiting service actually begins with greeting of the guests.

The Procedure of Greeting Guests

1. Acknowledge new guests as soon as they arrive (smiling)
2. Approach the guests with an appropriate welcome, for example;
“Good morning/afternoon/evening Sir”
3. Ask the guest whether they have made any reservation. If had, ask
them booked under whose name.
4. Ask them either they would like to have a buffet or Ala Carte (if Ala
Carte, bring along the menu while showing the guest to their seat)
5. Don’t forget to ask them either they are smoking or not (some
restaurant had smoking and non-smoking section)
6. Show the guest to their seat (normally seat has being allocated for
guest who had made a reservation)
7. If they don’t have any reservation, allocating the guest according to
the number of cover they come.

Example: Good Afternoon, Madam. Welcome to Crystal

Restaurant. I’m Brad, your host today. Have you made any
reservation?

E. Application

 The class will remain on the same group.

 Each group will create a scenario inside of a restaurant.
 The best performance will be declared as a winner.
 Time duration: 5 minutes

Learning Rubrics in Presentation

Delivery and Presentation - 30%

Relevance of the content - 40%
Team Work Performance - 30%
Total - 100%

IV. Evaluation

 Each pupil will be given out a quiz paper.

Answer the following questions:

1. Discuss the importance of welcoming and greeting a guest.
2. What will you do first when there’s a guest/customer complaint
against your service?
V. Agreement/Assignment

1. Advance study the procedure and rationale in seating the guests.

VI. Valuing

 The teacher will ask the students on how they appreciate a

greeting when they enter in some business establishments.