Professional Documents
Culture Documents
I. PRE-TEST
1. When a customer ask you, “What can you make for me?” what will you provide?
a. Service b. Product c. Money d. Food
5. When a client asks "what can you do for me?" they are asking about ____________.
a. Product b. Service c. Food d. Material
While a product is something that can be measured and counted, a service is less concrete and
is the result of the application of skills and expertise towards an identified need. A product is something
1
you can point at, whereas a service, as The Economist defines it, is any activity "you can't drop on your
foot".
One thing to keep in mind is that products and services are closely aligned. In fact, a majority of
products carry with them an element of service. For example, when a consumer buys a car, the product
comes with a lot of other service responsibilities, such as tune-up and maintenance.
PRODUCT- is a tangible item that is put on the market for acquisition, attention, or consumption
Examples: foods, tools, gadgets, fruits, vegtables, furnitures,appliances, etc.
SERVICE- is an intangible item, which arises from the output of one or more individuals
Examples: cleaning, cooking, teaching, painting, washing, etc.
III. POST-TEST
A. Define what is product. Give at least 3 examples. (5 points)
Definition:________________________________________________
Examples: 1. _________________________________________________
2. _________________________________________________
3. _________________________________________________
B. Define what is service. Give at least 3 examples. (5 points)
Definition:________________________________________________
Examples: 1. _________________________________________________
2. _________________________________________________
3. _________________________________________________
Prepared by:
LEAH A. GUNDRAN
ALS Mobile Teacher
San Gab riel District