Code:A0013125R0516

RGM COLLEGE OF ENGINEERING & TECHNOLOGY (Autonomous)

III B. Tech. II-Semester(R12) EndExaminations (Regular)
May 2016
PROFESSIONAL ETHICS & SOFT SKILLS
(Common To ME;IT;CE)
Max. Marks: 70 Time: 3 Hours

Note: 1.Answer questionNo.1(compulsory),and 4 from the remaining

2. All Questions Carry Equal Marks

Q.1 a What are the codes of Professional Ethics as per IEEE? 2M

b What is Proxemics? 2M

c What are Job Etiquettes? 2M

d How did Gilligan highlight the aspects of women oriented issues? 2M

e In what way Grapevine Communication can be the voice of employees? 2M

f How doesPlagiarism violate Intellectual Property Rights? 2M

g How do Multi National companies change the customer habits? 2M

Q.2 a The failure of the company involves customary wrong doings, turning a
blind eye to financial irregularities. – Relate this to theories of Professional
Ethics.
7M
b In what way the stages of Kohlberg’s theory bring out moral dimensions? 7M

Q.3 a What are the Key components of Effective Meeting?

7M
b What are the principles and process of Communication? 7M

Q.4 a Win – win Negotiation can be a reality by choosing right attitude and
positive communication. – Elucidate. 7M
b An engineering professional must have Environmental Ethics for
sustaining the global ecology. - Give a brief account of anti – pollutants.
7M

Q.5 a How does Daniel Goleman’s frame work of Emotional Intelligence help for
high performance?
7M
b The aim of Corporate Governance is not just profit oriented but managing &
retaining stakeholders. – Discuss.

7M
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Q.6 a In what way JOHARI WINDOW helps to improve interpersonal
communication?
7M
b What is Kinesics? How do positive gestures and postures facilitate
7M
professional success?

Q.7 a You are a Tech Support in a reputed company. Write an e mail to your Tech
Lead seeking permission to go to training for two weeks at Mumbai on
cyber security.
7M
b Case Study: Violation of Professional Codes.

The noted singer Sonu Nigam was on a flight from Jodhpur to Mumbai when
fellow passengers asked him to sing a song. The artist obliged Nigam started
singing over the flight’s intercom for his fellow passengers. In consequence, the
videos of Nigam performing on the flight went viral on social media. Nigam’s
impromptu in-flight performance on a Jet Airways flight may have made a lot of
people happy, but the authorities reportedly weren’t amused. Jet Airways issued a
statement on Twitter saying it suspended all cabin crew of a flight and is enforcing
corrective measures and disciplinary actions.
It was civil aviation regulator DGCA (The Directorate General of Civil Aviation)
who nudged Jet Airways to penalize the five crew members. Sources say that the
regulator was concerned that while Mr Nigam became the centre of attention, the
forward galley near the cockpit was left unattended by the crew and that though
the plane was descending, passengers were standing to get a clear view of him
,and could have been hurt if the plane hit turbulence.
Sonu Nigam expressed shock over the incident. He said that such actions do not
happen in countries like USA or UK and the pilots loosen up during the flight
journey. However, Minister of State for Civil Aviation Mahesh Sharma who said,
"The mike system should be used by authorized staff or captain of plane only. I'm
happy Jet Airways has taken initiatives on this issue." 7M

Questions

i. Why did Jet Airways suspend all cabin crew of that flight?
ii. Why singer Sonu Nigam was shocked?
iii. How did Civil Aviation react to the situation?
iv. Whose fault is it anyway? Relate this case to Professional Ethics.

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