WEEK 3

INTERPERSONAL COMMUNICATION : CONFLICT MANAGEMENT

 5 MINUTE TASK

Describe the situation from this

scenario.
http://i-learn.uitm.edu.my/v3/forumsv2/lobby/index/IMS556/2027504#lid=5a9f36b9-67f4-4509-97
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When you hear the word conflict, what do you think ?
FIGHT ? CONFRONTATION? STRIFE?
FRICTION?
DISSENSION ?

Chinese word for crisis or conflict is made up into two

components

Most people recognize the danger part in crisis or conflict, but few recognize the opportunity
CO
NF
LIC
TI
SP
AR
TO
FE
VE
RY
ON
E’S
LIFE
CAN YOU AVOID CONFLICT

Conflict c
an b
differing p e healthy because
oints of v it allows f
iew, whic
changes. h can lead or the communicat
to import ion of
ant aware
ness and
FOUR ROOT CAUSES
OF CONFLICT
 LET’S DRAW CONFLICT
MANAGEMENT STRATEGY
PATTERN
USER TRAINING
User Training
To identify methods and approaches to teach someone to use IT equipment or software.

To identify methods to structure the training in order to improve trainees’ performance

 Why?
❑Develop skill
❑Improve efficiency
❑Explore every opportunity
❑Motivation
❑Establish rapport
❑Apply and distribute knowledge
Characteristic of Effective Trainer
A command of the material
Preparation and practice
Rhythm and energy
Readiness to allow and encourage participants to learn from themselves and the class in order
to create as many organic learning moments as possible
Love for what they do
An excellent organization supporting them
Learning / Training Method
Lectures – Bloom’s taxonomy
Reading – read for a degree (traditional method)
Audio-visual
Demonstrations
Discussion group
Practice by doing
Immediate application and teaching others
Computer based training
Presenting the training
Time
Content
Stage
Assessment
◦ Trainee acceptance
◦ Content validity
◦ Report
◦ Practical exercise
◦ presentation
Discussion – 10 MINUTES
What are that factor that influence the confident level of the presenter?

◦ Is it the knowledge? Or just a communication skill is good enough especially in Malaysia, people identify
the knowledge based on the language.
◦ Is it the experiences? How about people with good experience but lack of qualification?
◦ Is it the attitude?
Communication for Disabled Group : Using Intelligent Technologies for Communication
IR 4. 0 Records Management
Electronically Mediated Communication: Educators and Students
Applied Communication in the 21st Century
Business communication : skills for empowering the digital generation (Millennial)
Internet of Things (IoT) for educators and students
10 (ten) jobs position IR 4.0 : Rejuvenate Information Providers