RESEARCH PROJECT REPORT

TITLED
“CONSUMER SATISFACTION IN MAHINDRA &
MAHINDRA LTD”
Submitted in pursuant to the ordinances for award of
the degree of

MASTER OF BUSINESS ADMINISTRATION

Of
Dr. A. P.J. A. K. Technical University, Lucknow

Project Submitted By: Project Supervisor:

Shubham Nayak Mr. Amitesh Mani Tripathi
Roll No. 1901200700037 Asst. Prof.
Dept. of Business Administration

Department of Business Administration

INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Gorakhpur 2020-21
 CERTIFICATE

This is to certify that Shubham Nayak has completed the research project
titled “CONSUMER SATISFACTION IN MAHINDRA & MAHINDRA
LTD” in pursuant to the ordinances for award of the degree of Master of
Business Administration under my guidance to the best of my knowledge it is
his original work.

Date: Project Supervisor

Mr. Amitesh Mani Tripathi

Countersigned by HOD
 DECLARATION

I hereby declare that this project report is based on the research undergone by
me on the topic “CONSUMER SATISFACTION IN MAHINDRA &
MAHINDRA LTD” This is my original work and no part thereof has been
submitted anywhere else for any other academic purpose.

Date: ………………
Shubham Nayak
MBA 4th Sem
Roll No. : 1901200700037
 ACKNOWLEDGEMENT

I am extremely grateful to my Supervisor Mr. Amitesh Mani Tripathi

(Asst. Prof.), and Dr. Manoj Mishra (HOD) Department of Business
Administration, ITM GIDA Gorakhpur whose guidance encouraged me a lot
to go deep in the scope of the project tending to broaden my understanding
on this project.

Shubham Nayak
MBA 4th Sem
Roll No. : 1901200700037