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  • Vishnu Sankar Roll No 51: Customer Satisfaction, Quality of Product, Service Provided

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    Vishnu Vgrp1
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    The document compares two coffee shop business models - a roadside coffee stall and a higher-end Taj Tea Shop. The roadside stall aims to offer cheap, easily accessible coffee with minimal variety and costs. It would need few employees with basic skills and pay low salaries. In contrast, the Taj Tea Shop focuses on customer satisfaction, quality products and service. It would have higher and more customized variety but also higher costs, the need for skilled employees, good salaries and proper uniforms. The Taj Tea Shop could employ more people and service would take longer but be a higher-quality experience overall.

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    TEA Employee

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    The document compares two coffee shop business models - a roadside coffee stall and a higher-end Taj Tea Shop. The roadside stall aims to offer cheap, easily accessible coffee with minimal variety and costs. It would need few employees with basic skills and pay low salaries. In contrast, the Taj Tea Shop focuses on customer satisfaction, quality products and service. It would have higher and more customized variety but also higher costs, the need for skilled employees, good salaries and proper uniforms. The Taj Tea Shop could employ more people and service would take longer but be a higher-quality experience overall.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    14 views2 pages

    Vishnu Sankar Roll No 51: Customer Satisfaction, Quality of Product, Service Provided

    Uploaded by

    Vishnu Vgrp1
    The document compares two coffee shop business models - a roadside coffee stall and a higher-end Taj Tea Shop. The roadside stall aims to offer cheap, easily accessible coffee with minimal variety and costs. It would need few employees with basic skills and pay low salaries. In contrast, the Taj Tea Shop focuses on customer satisfaction, quality products and service. It would have higher and more customized variety but also higher costs, the need for skilled employees, good salaries and proper uniforms. The Taj Tea Shop could employ more people and service would take longer but be a higher-quality experience overall.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Road Side Coffee Shop Taj Tea Shop

    Value Proposition Cheap, Easy to access Customer satisfaction, Quality of


    product, Service provided

    Price Cheap Expensive

    Variety Of Products sold One or two varieties Many types of coffee with customize
    option
    Cost Structure Cost will be less Cost will decided based on the facilities
    they provide
    Type of employee (skill) No need for skilled employees Need skilled employees for making and
    service
    Salary Less Good
    Attire No need Need proper uniform
    Operations Easy to operate Need skilled people to manage the whole
    operations
    How many people will you employ 0 0r 1 Depends on the number of customers
    they can accept ( more than 5 )
    How fast will the service be Within 2 min Takes more time (10 to15 min)

    Purchasing (source materials, quality Purchase materials from cheap sources Purchase high quality and expensive
    etc...) and quality also will be poor. materials , also the quality is very high

    Vishnu Sankar
    Roll no 51
    Employee 1 (cook) Employee 2 (Cashier)

    Local Tea Stall Local guy or may be the owner Someone who knows basic
    himself with basic skills of tea calculations, sometimes the owner
    making himself

    Coffee day / Barista Coffee Basic education Good knowledge in finance


    Skills to make varieties of coffee Good Computer knowledge
    Knowledge to use coffee machine Good communication skills
    Starbucks Education Good knowledge in finance
    Knowledge on making varieties of Good Computer knowledge
    coffees , mock tails and snacks Good communication skills
    Dressing sense
    Taj Coffee Shop Education Degree in finance
    Knowledge on making varieties of Good Computer knowledge
    coffees , mock tails and snacks Good communication skills
    Good communication skills Dressing sense

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