Make contact with one of Fill out an application and The branch office send

ABC’s 70 branch offices sometimes attach a check application package

mail to the XYZ
division in London

Customer might also fill out Send it directly to any XYZ separated the
the application at home number of ABC locations, various parts of the
which would then transfer application, then
it to the London
scanned and digitized it

Confirmation notice was The electronic image was then

automatically printed and sent to YES retrieved from a server and
The application the customer delivered to an associate’s
transaction was complete YES desktop client computer

Another associate, trained to The associate was responsible for

deal with customers on the entering the information on the form
NO telephone, would call the NO into the appropriate database
customer to obtain the
additional information

An updated confirmation notice

She or he would either The Customer Problem was sent to the customer
call a toll-free number or Resolution division dealt
send in a letter with problems arising at
describing the problem this point