www.TrueBlue.

com
1. First login……………………………………………..pg 3
a) Login screen……………………………………………...pg 4
b) Multifactor Authentication Setup……………...pg 5
▪ Okta Verify App………………………………….…pg 6
▪ Google Authenticator App……………………pg 7
▪ SMS Text Authentication………………………pg 9
▪ Voice Call Authentication……………………..pg 10
c) Security Image Setup…………………………………..pg 11
d) Forgot Password & Unlock Account Setup…..pg 12

2. Okta Dashboard Login and Home Screen...…..pg 14

3. User Settings………………………………………..pg 17

4. FAQs and Tips………………………………………pg 19

www.TrueBlue.com
www.TrueBlue.com
 Okta Enrollment: Login

1 Open an internet browser and navigate to

http://myapps.trueblue.com.
Tip: Save as a favorite on your computer and other devices to
use for unlocking your TrueBlue network account and
accessing TrueBlue single sign-on applications.

2 Enter your TBI network username and

password then click Sign In.

www.TrueBlue.com (continued on next page) 4

 Okta Enrollment: Choose MFA Option
Mobile device required

3 Decide which multifactor authentication

method you will use and click Setup.
Notes:
- Okta Veify and Google Authenticator: mobile app download
required
- Google Authenticator: Google account NOT required
- SMS Authentication: Msg & Data rates may apply

Click then go to page 6.

Click then go to page 7

Click then go to page 9

Click then go to page 10

www.TrueBlue.com 5
 Okta Enrollment: Okta Verify Setup
Mobile device required

1 Click on your mobile device type. 3 Leave this screen up on your computer
and switch to your mobile device to
download the app.

Apple Android Windows

iOS Mobile

2 Click Next. 4 Search for Okta Verify in your mobile

device’s app store, e.g. App Store, Google
Play or Windows Store.
5 Download and install Okta Verify.

6 Open Okta Verify on your device.

7 Tap the + sign or Add Account (depending

on your device). Allow Camera Access &
Push Notifications if prompted.
8 Hold your device up to the computer and
scan the barcode.
9 A check mark will briefly
appear in the barcode on your
computer then you will
automatically return to the
Multifactor Authentication Set
Up screen.

Click Next.

(go to page 11)

www.TrueBlue.com 6
 Okta Enrollment: Google Authenticator Setup
Mobile device required

1 Click on your mobile device type.
3 Search for Google Authenticator in your
mobile device’s app store, e.g. App Store,
Google Play. Blackberry: open the web
browser and go to
http://m.google.com/authenticator

4 Download and install Okta Verify.

5 Open Okta Verify on your device.

6 iOS: tap the ‘+’ in the upper right corner

then tap Scan barcode.
Android: Tap Scan a barcode. You might
need to install the Barcode Scanner app;
Apple Android Windows
iOS Mobile
follow the prompts and then re-tap Scan a
barcode.
7 Hold your device up to the computer
screen and scan the barcode.

The Okta account will be added to

Google Authenticator and you will see a
2 Click Next then switch to your mobile
6-digit number that resets ever 30
device
seconds.

Click Next

(continued on next page)

www.TrueBlue.com 7
 Okta Enrollment: Google Authenticator Setup
Mobile device required

8 Type the 6-digit Google Authenticator code

that appears on your mobile device into the
Setup Google Authenticator screen on your
computer and click Verify.

You will be returned to the Multifactor Authentication

Set Up screen.
Click Next.
(go to page 11)

www.TrueBlue.com 8
 Okta Enrollment: SMS Authentication Setup
Mobile device required

1 On the SMS screen, type your mobile phone

number then click Send code.

2 Type the SMS code received on your mobile

phone into the Receive a code via SMS to
authenticate screen on your computer and
click Verify.

You will be returned to the Multifactor

Authentication Set Up screen.
Click Next.

9
www.TrueBlue.com (go to page 11)
 Okta Enrollment: Voice Authentication Setup

1 On the Voice Authentication screen, type

your phone number then click Call.

2 Answer the call on the number you provided

above and enter the code that is given. Click
Verify.

You will be returned to the Multifactor

Authentication Set Up screen.
Click Next.

(go to page 11)

www.TrueBlue.com 10
 Okta Enrollment: Security Image
NOTE: If you previously logged into Okta, you have already selected your security image and will
not be prompted again. GO TO PAGE 12

1 On the Welcome to TrueBlue screen, click a picture to choose a security

image then click Create My Account

(continued on next page)

www.TrueBlue.com 11
 Okta Enrollment: Account Unlock and
Password Reset Setup
SETUP self-service ACCOUNT UNLOCK for your TBI account, so you DON’T have to call the Help Desk if
your TBI account is locked. Follow the steps below.
NOTE: If you previously logged into Okta, you have already selected your security image and will not be prompted
again. GO TO PAGE 16

1 Enter a Secondary email address.

You will confirm your email
address later in the process.

2 Choose a security question and

Enter your answer

3a Click add phone number to

receive SMS text message to
unlock your account (Msg & Data
rates may apply).
3b Enter your phone number then
click Send Code.

3c Enter the 6-digit code you

received via text and click Verify
then click Done.

www.TrueBlue.com 12
(continued on next page)
 Okta Enrollment: Account Unlock and
Password Reset Setup
SETUP self-service ACCOUNT UNLOCK for your TBI account, so you DON’T have to call the Help Desk if
your TBI account is locked. Follow the steps below.
NOTE: If you previously enrolled with Okta, you may not be receive these prompts. Go to page 16.

4a Click add phone number to

receive Voice Calls to unlock your
account..

4b Enter your phone number then

click call..

4c Answer the phone you setup and

Enter the 5-digit code given and
click Verify then click Done.

5 Click Create My Account

www.TrueBlue.com (END OF FIRST LOGIN SETUP: 13

CONTINUE TO PAGE 16)
www.TrueBlue.com
 Okta Dashboard: Login

1 Open an internet browser and navigate to

http://myapps.trueblue.com.
Tip: Save as a favorite on your computer and other devices to
use for unlocking your TrueBlue network account and
accessing TrueBlue single sign-on applications.

2 Enter your TBI network username and

password then click Sign In.

www.TrueBlue.com (continued on next page) 15

 Okta Dashboard: Login
3 If you are CONNECTED to the TrueBlue network proceed to page 17.

If you are NOT CONNECTED to the TrueBlue network, you will be challenged by Okta
Multifactor Authentication (MFA) to provide a second piece of information to verify your
identity.
Note: If you have not enrolled in MFA you must do so now, refer to page 3 for complete
instructions.

4 If you set up multiple MFA options, CLICK the arrow and SELECT which option you would like to
use.

5 Follow the instructions based on the MFA option selected, by either typing the code received
via SMS text or voice call, obtained by using the Google Authenticator mobile app, or tapping
‘Approve’ in the Okta Verify mobile app.

www.TrueBlue.com (continued on next page) 16

 Okta Dashboard: Home Screen

3 4

1 2

1 Reset Password Tile: Change your TrueBlue Network password

2 SSO Dashboard: Contains “tiles” for each single sign-on application you can access. Click on
a tile to be automatically logged into the application.

3 Home button: Navigate back to SSO Dashboard from other screen.

4 User Settings and Sign Out drop down: Click on your name to navigate to Settings or to
sign out of Okta.

(End of section) 17
www.TrueBlue.com
www.TrueBlue.com
 Okta Dashboard: User Settings

1 5

2
7

1 Personal Information: Enter or update Secondary Email Address to be used for “Forgot Password” and
“Unlock Account”.
2 Security Image: Update your security image.
3 Extra Verification: Setup or Edit you multifactor authentication options.
4 Change Language
5 Change Password: Change your TrueBlue network password.
6 Forgotten Password Question: Set or Edit your “Forgot Password” question.
7 Forgot Password Text Message: Enter or update the mobile number you would like to use to verify
your identity for “Forgot Password” and “Account Unlock”.
8 Forgot Password Voice Call: Enter or update the phone number you would like to use to verify your
identity for “Forgot Password” and “Account Unlock”.
www.TrueBlue.com 19
(End of section)
www.TrueBlue.com
 Okta SSO: FAQs and Tips
FAQs
Q: What username and password to I use to login to Okta?
A: Use your TrueBlue username and password, the same credentials you use to login to your
computer.

Q: Why is there only one application in my dashboard?

A: Workday was the first application to go-live with single sign-on. More applications will be added
over time.

Q: I have a suggestion for an application that should be added to the single sign-on dashboard. Who
should I talk to?
A: You can submit a ticket to the help desk and it will assigned to the appropriate IT team. Please
include the name of the application owner in the ticket as they will need to approve SSO enablement.

Q: Do I have to use Okta to access my applications?

A: SSO will be implemented so all logins go through Okta, however some applications cannot be
configured this way. Depending on the application you may be able to login directly from the app
website or via Okta. Instructions will be provided for each application as SSO is enabled.

Q: What do I do if I do not see Workday (or another SSO application) on my dashboard?

A: Contact ITSupport@trueblue.com.

Tips
1. Save https://myapps.trueblue.com as a favorite for easy access to your applications.

2. Login to Okta when you start your work day and keep it open in one of your internet browser’s
tabs for easy access to your applications all day.

3. Setup a secondary email address, forgotten password question, forgotten text message, and
forgotten password voice call in Okta settings to use Okta to change your Trublue password or
unlock your account instead of calling the IT Hep Desk.

4. Use Okta to unlock your TrueBlue account instead of contacting the Help Desk. Click on the “Need
help signing in?” link on the Okta login screen then “Unlock account”.

www.TrueBlue.com 21
(End of section)