WEEKLY HOME School Bacoor National High School-Villa Maria Annex Grade Level Ten

LEARNING PLAN Teacher Khrissy Anne P. Jimenez Week 1

Date September 13-17, 2021 Quarter 1
Day and Learning Learning Competency Learning Tasks Mode of Delivery
Time Area
7:00-7:30 Have a Short Exercise.
7:30-8:00 Preparations before attending classes.
TLE Content Standard: In the context of the front office of a hotel, a reservation Kukunin at ibabalik ng
-Front Office Learners demonstrate simply means the booking or reserving of a bedroom for magulang ang mga
their understanding of accommodation by a guest. This usually involves arrangements Modules/Activity
the concepts and theories such as a particular type of guest-room being reserved for a Sheets/Outputs sa
particular person or persons, for a certain period of time. When
in Front Office Services. itinalagang Learning
a reservation or booking of a room is made at a hotel, it is
Kiosk/Hub para sa
therefore expected that the hotel will honour its commitment in
Performance accepting that reservation and to guarantee that a room will be kanilang anak.
Standard: available when a guest arrives.
The learner The purpose of the Reservation Department is to PAALAALA: Mahigpit na
independently provide the means/channel for booking accommodations in the ipinatutupad ang
demonstrates, hotel. The hotel receives the indication that a person wishes to pagsusuot ng
become a guest (of the hotel) through a reservation. facemask/face shield sa
competencies in Front Reservation staff should be well acquainted with all travel pagkuha at pagbabalik ng
Office Services as agents, airline offices and business firms, and should be well mga Modules/Activity
prescribed in the TESDA qualified in keeping accurate reservation record. Sheets/Outputs sa mga
Training Regulation. Reservations may be made by the guest either in
paaralan.
person, telephone, letter or fax. As a guest service
representative, you will need to know how to accept
Most Essential reservations for your own location, as well as process Pagsubaybay sa progreso
Learning reservation requests for the rest of the hotels of the group. In ng mga mag-aaral sa
Competencies: both cases, confirming reservation requests can be bawat gawain sa
1.1. determine for and accomplished once you have verified that the type of pamamagitan ng text, call
advise customer of accommodation is available on the dates requested. fb, at internet.
the availability of In order to satisfy the needs of all guests
the reservation staying at your hotel, different types of reservations are used.
While these reservation types meet specific guest needs, they
1.2. offer alternatives,
also enable us to forecast occupancy and to operate profitably.
including waitlist This resource aims to help you hone your skill in
options, if receiving reservations using competency-based approach. The
 requested booking module is designed to help you learn the process of reservation
is not available using your own pace. Numero ng Guro
1.3. respond to This lesson with the learning competencies discusses Mobile Numbers:
inquiries regarding and explains effective telephone standards with appropriate 09350072581
concepts on reservations process for tourism or hospitality
rates and other 09912154033
product or services offered for sale through agents or direct to
product features
the clients. It also details the Property Management System
according to (PMS) which compiles the activities and dealings of guests to Landline Number:
established the hotel. Telephone verbiage will give learners the effective 230-2519
procedures understanding in following standards upon taking reservations.
Email Address:
khrissyanne.jimenez@deped.gov.ph
INTRODUCTION (PANIMULA)
Task 1:
Direction: Read the statement carefully and write the letter of FB & Messenger Account:
your choice on the space provided. Khrissy Jimenez
1. How many rings before you answer the telephone?
a. 2
b. 3
c. 4 Oras na maaaring
d. 5 makipag-ugnayan sa mga
2. What will you do if you respond to a call but you can’t hear guro:
anything? Lunes-Biyernes
a. Repeat your greetings 2 times then tell that you can’t hear
(8:00-11:00AM,
anything
1:00-4:00PM)
b. Repeat your greetings 3 times then tell that you can’t hear
anything
c. Repeat your greetings 3 times then apologize explaining that
you can’t hear anything
d. Repeat your greetings 2 times then apologize explaining that
you can’t hear anything
3. Which of the following is the best way when you answer the
telephone in the office?
a. Hello, Sally Santos speaking
b. Hello, accounting department, Sally Santos speaking
c. Hello/ Good morning, Sally Santos speaking
d. Hello/ Good morning, accounting department, Sally Santos
speaking
4. What will you say to the person, if you must interrupt the
conversation?
a. I’ll be right back
b. Please excuse me, I’ll be right back
c. Please excuse me for a moment, I’ll be right back
d. Excuse me, I’ll be right back
5. These are the things to remember when leaving messages
through telephone except:
a. Speak clearly and slowly
b. Use broken phrases, slang or idiom
c. Always leave your return telephone number
d. Give all the information needed

DEVELOPMENT (PAGPAPAUNLAD)
Read Technology and Livelihood Education Learning Module,
Front Office- (Grades 9-10), pp. 3-4

Task 2:
Directions: Read the statement below and choose the letter of
the correct answer. Write your answer on the space provided.
____1. How many rings before you answer phone calls?
a. 2
b. 3
c. 4
d. 5
____2. In answering phone call, what should be avoided?
a. “Hello, Good morning, Accounting Department, Mercy
speaking.”
b. “Hello, my name is John Paul from ABC Corporation,
may I know your name?”
c. Good Afternoon, this is Susie, how may I help you?
d. Yes, this is Syndi, how may I help you?
____3. In order, what questions a Front Office Staff must ask
for record purposes?
a. Customer’s name, number of nights, company affiliation
b. Customer’s name, date of arrival, company affiliation
c. Customer’s name, date of arrival, no. of nights, no. of
room, no. of room required, company affiliation
d. Date of arrival, customer’s name, company affiliation,
no. of nights
____4. Following are forms of settlement of guest, except:
a. Pre-payment
b. Credit card
c. Send agreement
d. Property management system
____5. This kind of settlement is between the company and
the hotel. The hotel grants a credit line that can be used by the
company.
a. Pre-payment
b. Credit card
c. Send bill agreement
d. Property management system

Task 3:
Direction: Write “True” if the statement about proper telephone
etiquettes is correct, else write “False” if it is wrong.
____1. When in the office, always answer a telephone by
saying: “Yes Sir, how may I help you?”
____2. Jot down the items you want to discuss and questions
you want answer during the telephone inquiry.
____3. Always speak into the telephone receiver with an
aggressive and overly anxious voice.
____4. Do not allow interruptions to occur during
conversations.
____5. Build the habit of always turning off your cell phone
ringer when entering a meeting.

ENGAGEMENT (PAKIKIPAGPALIHAN)
Task 4:
Direction: Write “True” if the statement about proper telephone
etiquettes is correct, else write “False” if it is wrong.
____1. For security reasons, do not identify yourself at the
beginning of all calls.
____2. Think through exactly what you plan to say and discuss
after you place a call.
____3. Do not use broken phrases, slang or idioms when
leaving a message.
____4. Always treat every caller with utmost courtesy and
respect by giving him/her your undivided attention.
____5. During phone conversation, it is important that your
tone conveys authority and confidence.

Task 5:
Direction: Read each statement below carefully. Place a T on
the line if you think a statement it TRUE. Place an F on the line
if you think the statement is FALSE.
____1. Always file paperwork before you begin another activity
in your work area.
____2. Compile useless papers and check for the functionality
of your equipment.
____3. Review VIP arrivals and Group arrivals to anticipate
workload the following day.
____4. Endorse to apt departments special request in the
property management system
____5. Let your co-workers check if the arrival list and other
pertinent documents are filed properly in your work area

Task 6:
Direction: List 5 words the best describe the key words
“Reservation” and “Request”.
“Reservation” “Request”
1. 1.
2. 2.
3. 3.
4. 4.
5. 5.

ASSIMILATION (PAGLALAPAT)
Task 7:
Direction: Evaluate yourself by completing the self-check. After
each item, place an X in the box that best describes your
accomplishment. If a performance element was not applicable,
or impossible to accomplish, place an X in the N/A box.
 DID YOU NA NO PARTIAL FULL

Acknowledge customer making a reservation using

property standards.

Determine the availability of the reservation and

advises customer properly
Offer alternatives, including waitlist options, if
requested booking is not available
Handle inquiries regarding rates and other product
features are responded to

REFLECTION
Directions: Write on your notebook, journal or portfolio your
personal insights about the lesson using the prompts below
I understand that
I realized that
Prepared by:

KHRISSY ANNE P. JIMENEZ

Teacher I

Checked By:

LOVINA S. BIROS
Key Teacher-TLE Department

Noted By:

ANNALYN O. CANALETA
Master Teacher I

Approved By:

ANDREA M. CELESTINO
Officer-In-Charge / Head Teacher VI