This Study Resource Was: Chapter 1: Introduction To Management

Chapter 1: Introduction to Management
1. The word _________________ denotes a function, a task, a discipline.

A. leadership
B. management
C. motivation
D. none of the above
2. ______________ is a set of activities directed at an organization’s resources, with the aim of

achieving organizational goals in an efficient and effective manner.
A. Leading
B. Organizing
C. Management
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D. Decision-making
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3. Mr.Alston, the President of XYZ Corporation, recognizes excellent and performing employees at
o.
an annual company dinner by awarding each of them with a plaque and a cheque for $3,000.
rs e
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Mr.Alston is engaging in the managing function of _____________________.
A. planning
B. organizing
o
aC s
C. directing
vi y re
D. controlling
4. A manager that creates an organization’s goals, overall strategy and operating policies would be
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performing at what level of management?

ar stu
A. Top management
B. Middle management
is
C. Low-level management
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D. None of the above
5. Store managers, who oversee day-to-day operations of their respective stores and handle routine
sh
administrative duties would be an example of what level of manager?

A. Top manager
B. Middle manager
C. First-line manager
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6. The titles ‘Chairman’, ‘CEO’ and ‘COO’ are examples of
A. top management
B. middle management
C. first-line management
D. entrepreneur
7. Which level of management is responsible for implementing programs that are intended to carry
out the broader objectives of an organization?
A. chief financial manager
B. first-line manager
C. middle manager
D. supervisory manager
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8. In what order do managers typically perform the managerial functions?
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A. Organizing, Planning. Controlling, Leading
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B. Organizing, Leading, Planning, Controlling
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C. Planning, Organizing, Leading, Controlling
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D. Planning, Organizing, Controlling, Leading
o
9. According to Mintzberg, managerial roles can be broken down into interpersonal, informational
aC s
vi y re
and
A. liaison
B. decisional
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C. technical
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D. conceptual
10. What are the three interpersonal roles of managers?

is
A. figurehead, leader and liaison

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B. spokesperson, leader and coordinator

C. director, coordinator and disseminator
sh
D. communicator, organizer and spokesperson
11. Managers are often expected to engage in ceremonial or symbolic activities, such as presenting
awards and holding retirement ceremonies. Which role do managers fill in performing these
activities?
A. Spokesperson
B. Liaison
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C. Figurehead
D. Disseminator
12. According to Mintzberg’s model of management, decisional roles are

A. where managers initiate activities, handle disturbances, allocate resources and negotiate conflict
B. where managers act as figureheads and leaders for the organization
C. where managers act as a liaison, disseminating and allocating resources
D. the expectations of the activities that managers should perform in an organization
13. What are the three informational roles of managers?

A. negotiator, resource allocator, disturbance handler
B. figurehead, leader, liaison
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C. monitor, disseminator, spokesperson
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D. communicator, coordinator, director
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o.
14. Which one is not a recognized key skill of management?
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A. Conceptual skills
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B. Human skills
C. Technical skills
o
D. Writing skills
aC s
vi y re
15. The ability to think in abstract terms, to analyse and diagnose problems, and to make use of lateral
thinking is called
ed d
A. analytical skills
ar stu
B. conceptual skills
C. decision-making skills
D. communication skills
is
Th
16. Conceptual skills are most important to what level of management?

A. Lower-level management
sh
B. Middle management
C. Top management
17. A manager who possesses knowledge of the processes, equipment, and potential problems of an
industry would possess what type of managerial skill?
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A. Administrative
B. Technical
C. Interpersonal
D. Organizational
18. A manager is teaching an employee to use a piece of equipment safely. Which of the following
skills are most important for the manager?
A. human skills
B. technical skills
C. conceptual skills
D. strategic skills
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19. The function of management that determines the objectives of business and how best to achieve
er as
them is called
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A. planning
o.
B. organizing rs e
C. leading
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D. controlling
o
20. The function of management that involves monitoring performance, comparing results with planned
aC s
vi y re
objectives and providing feedback and if necessary, correction is called

A. planning
B. organizing
ed d
C. leading
ar stu
D. controlling
21. The function of management concerned with demonstrating by example and by teaching, directing
is
and motivating employees to perform effectively to achieve the objectives of the organization is
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called
A. planning
sh
B. organizing
C. leading
D. controlling
22. The function of management that arranges appropriate staffing and assigns responsibilities and
tasks to individuals and groups in order to best achieve the objectives established by planning is
called
4
A. planning
B. organizing
C. leading
D. controlling
23. Which type of issues are first-line managers routinely influenced by?
A. strategic planning
B. operational planning
C. corporate governance
D. shareholders’ issues
24. What area of management comprises of departmental and functional heads such as production
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manager, personnel manager and marketing manager?
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A. General management
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B. Corporate management
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C. Functional management rs e
D. Upper-level management
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25. Which of the following characterize a manager as being effective?
o
A. He uses a minimum amount of resources for the amount of outputs produced

aC s
vi y re
B. He devotes a large amount of time to planning

C. He achieves organizational goals
D. He interview, select, and train people who are most suitable to fill open jobs.
ed d
ar stu
26. Economic uncertainty, regulatory requirements and new competitors are examples of what type of
factors that affect managers?
A. Intrapersonal factors
is
B. internal factors
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C. interpersonal factors
D. external factors
sh
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Essay Questions
1. Identify and define the four management functions and the type of activities associated with
each function.
2. Explain the difference between effectiveness and efficiency and their importance to
organizational performance.
3. Describe conceptual, technical and human skills and their relevance for managers.
4. Explain ten roles that managers perform in organizations.
m
er as
co
eH w
o.
rs e
ou urc
o
aC s
vi y re
ed d
ar stu
is
Th
sh
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Chapter 1: Introduction to Management

1. The word _________________ denotes a function, a task, a discipline.

2. ______________ is a set of activities directed at an organization’s resources, with the aim of

performing at what level of management?

D. None of the above

administrative duties would be an example of what level of manager?

10. What are the three interpersonal roles of managers?

A. figurehead, leader and liaison

B. spokesperson, leader and coordinator

D. communicator, organizer and spokesperson

12. According to Mintzberg’s model of management, decisional roles are

13. What are the three informational roles of managers?

16. Conceptual skills are most important to what level of management?

objectives and providing feedback and if necessary, correction is called

A. He uses a minimum amount of resources for the amount of outputs produced

B. He devotes a large amount of time to planning

4. Explain ten roles that managers perform in organizations.

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