Ankit Tyagi

tyagi.ankit04@gmail.com | + 91 9971090520 | New Delhi

OVERVIEW
 An astute, result oriented leader with proven success of around 12+ years of experience in managing operations,
Process Management, Governance Risk & Compliance, Strategic Initiatives in Life Insurance Sector.
 Member of Indian Institute of Actuarial Science. Completed 6 Actuarial Exams
 MBA from Fore School of Management, Delhi (Among the Top B-Schools in India) and Engineering in Computer
Science from Bharati Vidhyapeeth Pune

PROFESSIONAL EXPERIENCE
SBI Life | Associate Vice President – Regional Head (Renewal & Customer Retention) Apr’12 to
Present
Manager / Apr’17 – May’19
Deputy Manager/ Apr’15 – May’17
Assistant Manager/Apr’12 – Apr’15
 Leading and delivering on increasing the persistency ratio of Delhi region covering over 70+ branches
 Worked on multiple assignment to improve customer retention and customer satisfaction for HNI clients
 Collaborate with different channels and brokers to increase the persistency ratios

Almondz Global Securities | Management Intern Apr’11 to

June’11

Syntel Inc Ltd | Programmer Analyst Nov’07

to June’10
 Worked at various stages of software development life cycle of Online pay for Chrysler & Daimler Finance

PROFESSIONAL JOURNEY

SBI Life

 Conceptualizing and implementing business development strategies to increase persistency ratios, collection of
renewal premium and customer retention
 Developed Forecasting tool to increase persistency ratio using RAG analysis tool. On the basis of various inputs of
policy, customer and channel details probability of collection of premium is done. This has reduced the manual
efforts and have increased the persistency ratio for Delhi region by 3% for the FY 20-21
 Developing and nurturing relationships with channel partners and effectuating customer contract strategies to
enhance business relations and ensuring continuous growth
 Have run Digitized program across all the channels to increase the auto debit facilities thus promoting automation
of premium collection
 Prepared detailed Plan for reducing early death claims received across the Delhi NCR region which resulted in
identifying fraudulent death claims and reduced the Early death claims by 15%

 Building and implementing strategies to improve the NPS score of Delhi region for all the services imparted to the
customer
 Responsible for fraud management and risk mitigation actives and promote controls

 Implementation of ISO Audit standards across Hub Processing centers to achieve quality objectives and contribute
to company’s strategy and self-development
 Managing, planning and designing of metrics report to track business figures critical for valuation of company.

Almondz Global Securities

  Worked as intern at Almondz in a team of 3 people. Data digging and analyzing various factors affecting the debt
market of countries like US, Japan, China, Germany and UK.
 Comparing Indian Debt market with that of other countries and the reasons of Indian debt market being
underdeveloped as compared to the debt markets of Developed economies. Analyzing the factors to improve and
predict future of Indian debt market

Syntel
 Worked at various stages of software development life cycle of Online pay in BFS domain for Chrysler & Daimler
Finance. Online pay is an application helping customers to manage their bank profiles, pay their installments,
schedule their installments, view and perform their transactions and enables them to pay their installments
through i-phones.

OTHER ACHIEVEMENTS
 Member of Indian Institute of Actuarial Science. Completed 6 Actuarial Exams (CT1, CT2, CT3, CT7, CT8, CT9)
 Completed ISO 9001:2015
 Completed Business Analyst certification internally at Syntel.

AWARDS & RECOGNITION

 Best Debutant award – Year 2012
 Gems Award – Year 2018
 MD Trophy – Year 2019, For overachieving benchmarks in Persistency Ratio
A RECOGNITION
AREAS OF INTERESTS
 Quantitative Analysis
 Automation
 Astrology

AWARDS & RECOGNITION

AWARDS & RECOGNITION
AWARDS & RECOGNITION