ABOUT

COMMUNICATION
BREAKDOWN
A communication

breakdown is defined as a

failure to exchange

How to
information, resulting in a

overcome
lack of communication.

Communication

breakdown occurs if there communication

breakdown
52%
is wrong perception by the

receiver. Communication Over half

breakdowns cause stress
and low morale.
of respondents
said that poor work
communication led
to increased stress
The Economist Intelligence
Unit, 2018
 BETHWIN ANGELA
NOTICE YOUR TONE

5
Individuals may be reacting to how a
CABACUNGAN
question is asked rather than the subject STEM 11 - RIZAL
WAYS TO itself. People may shut down, tune out,
SEPTEMBER 29, 2021

OVERCOME
become defensive, or shift the topic if they

are questioned in a harsh tone. Take note

COMMUNICATION of your attitude. Take a minute to calm

down if you're angry or upset before

BREAKDOWN initiating a difficult conversation.

PASSIVITY OVER-DETAILING
A meaningful discussion will not be possible This entails providing more information than

if someone in the conversation is not is required. Know when to cut your answers

engaged. Remind yourself to put your short. If a coworker inquires about a "The most important thing
phone aside, make eye contact, and sit

motionless to be fully present for a

conversation with a specific customer and

you feel compelled to complain, take a

in communication is to
dialogue. Concentrate on what the other deep breath and remind yourself that now hear what isn't being said."
person is saying rather than what you're is not the moment. Otherwise, you're

prepared to say. providing too much detail and failing to get

to the goal.
PETER DRUCKER

DISCOUNTING
When obscenities or disrespect of any kind
FOUR SENTENCE RULE
People can only pay attention to four
enter a conversation, it devalues or
sentences at a time. Be careful that if you
diminishes the relevance of the
go over four sentences, the listener's brain
participants. Respect is a necessary
may not be able to process everything.
component of any dialogue. Make a plan
Keep your statements brief if you want to
for your words. Consider how you sound.
be understood. People tend to shut down
For example, “Well, I just don’t get it,” can
when they have to spend much time
be taken as a discounting putdown. It’s
listening. Your potential for a great
wiser to say, “Can you explain this idea a
dialogue is immediately lost.
bit more?”