MGT162

GROUP ASSIGNMENT : Moon Beryl

Prepared For: Dr Hjh Nurul Aisyah Awanis

Binti Dato Hj A Rahim
Prepared by:
Name Matric No.
1. Muhammad Amirul Hakimi Bin Saifol Bahari 2020607238
2. Muhammad Hafidz Danial Bin Mohd Hafizan 2020874122
3. Nur Salwati Binti Mat Rapi 2020698682
4. Nur Alya Aqilah Binti Abd Razak 2020882018
5. Nur ‘Aisyah Fatini Binti Zulkefly 2020817866
 Acknowledgement
First of all, we would like to thank Allah S.W.T and His messenger, Prophet Muhammad S.A.W. It is because of
HIS blessing, we can finish this assignment. We had finally managed to finish up this group project with great
enthusiasm and determination. All the time that we spent to search and discuss the ideas as well as justifying
theoretical clues to drive the output were worth our efforts and times.
In anticipation of my task, we needed to take the assistance and direction of some regarded people, who
merit our most profound appreciation. As the fulfillment of this task gave us much delight. We need to show our
gratefulness for Dr Aisyah Iwanis, Course Instructor, in UITM University, for giving us great and nitty gritty
rules for task all through various conferences. We might likewise want to extend our appreciation to every one of
the individuals who have straightforwardly and by implication guided us recorded as a hard copy this task. Also,
a thank you to our different instructors, family, and companions who give full responsibility and help total this
task. Numerous individuals, particularly our schoolmates, have offered significant remark proposals on my
paper, which enlivened us to improve the Fundamentals of Management task's quality. We trust that the
organization that we decide to depict will convey and open a lot of information to every one of you.
4
9
11
14
16
17
18
20
More than just a drink

Moon
Beryl
Decisional Roles
Entrepreneur : The chief manager of Moon Beryl have the ability to
decide what steps she will take to improve the business but she must
think thoroughly as her decision will determine the future of Moon Beryl

Disturbance Handler : The manager must prepare the plan to make sure
Moon Beryl will remain in the market during this pandemic

Resource Allocator : the manager can find new machine or more

employees to help decrease the producing and waiting time and increase
sales and quantity
 Chapter 2: Planning Operational Plans

vision
To be Malaysian’s first
choice of drinks brand
and be the most
innovative, interactive
team in the world.
Mission
Provide the best and
refreshing drinks to
ensure our customers will
feel satisfied.
Tactical Standing Plans
Planning
Policies - Workplace safety policies to protect
Specific action to support the strategic plan the employees while working.
for example, the finance department needs
to be developed in concert with the Procedures - Procedures that the employees
production department to make sure the must follow such as clean the workplace before
production will according to the budget that and after work.
set by finance department.
Rules : A strict types of standing plans for
example, the employees must treat customers
 Programs - Joining the campaign “avoid using
plastic straw” in our drinks to maintain the well to show a good image of the company.
environmental cleanliness.

Single - Use Plans

Strategic
Planning
The top manager’s Moon
Beryl will responsible on
determining the overall
organization purposes.
 Projects - Since many Malaysian like to buy online,
Moon Beryl will conduct an online project such as
Website that allows customers to order from their
current place.
 Budgets - Moon Beryl had prepared the company
budget in our organization consists of the salary’s
employees, stock and bill utility.
 1. Identifying Opportunities
and Diagnosing Problems
The clear identification of opportunities
or the diagnosis of problems that
require a decision. Making new drinks
and making new promotions to attract
customers during salary days.
Diagnosing problems about the reasons
why certain new products did not sold
well to the customers
2. Identifying Objectives
Objectives reflect the results the
organization wants to attain. For example,
to be a well known café around the world
for our drinks and services.
4. Evaluating Alternatives 5. Reaching Decisions
Decision making is commonly
Predetermined decision criteria may be used in the
evaluation process. The ingredients that we will get associated with making a final choice.
must be the quality that we desired from the supplier When the new drinks has been
when making new drinks, the amount of the accepted by all departments, we will
anticipated costs to buy new ingredients or the café proceed to launch the product as
renovation to make the café looks interesting, listing soon as possible
the benefits when making promotion on certain days or
6. Choosing Implementation Strategies
on drinks.
The bridge between reaching a decision and
evaluating the results. When making decision
3. Generating Alternatives
for the café renovation, the manager will
The alternatives can be standard and
make sure the staff will still be able to work
obvious as well as innovative and
unique. For example, when making
promotions or new drinks, we will post 7. Monitoring and Evaluating
the promotion on café’s social media or No decision-making process is complete until
pay to be advertise on television the impact of the decision has been evaluated.
For example, the manager must always keep
tracks of the sold of new products to make
sure if the products is selling well or not
Types of Condition Under Decision Making Uncertainty

Risk
Future conditions are not always
known in advance but can define
nature of the problem, possible
alternatives, and probability of each
alternative. Making new drinks can
sometimes not be celebrated well so
we will usually set the duration of
the new drinks to be about 1 month
to see if the drinks will be doing well
or not

Ambiguity
When goal or problem to be solved is unclear,
alternatives are difficult to define and information
about outcomes is not available. The problem when
facing with customers that is arrogant and hot-
headed
 Chapter 4
Detailing of work
 Various of tasks need to be
determine first.
 Moon Beryl need to make sure
how many staff will be involved
in making of making bubble tea
per store like 4 people per store
in making the bubble tea.
Division Of Work
 Dividing total of workload to a
person or by a group of people.
 E.g. Moon Beryl CEO should give
work regarding about finance to the
Accounting Manager to make sure
the company is financially stable.
: The Organizing Process
Monitoring And
Reorganizing Work
Deparmentalization Manager need to make sure
the staff or employee doing
 Group of people that involved in related tasks.
 Marketing Manager and Accounting Manager their work efficiently and
in Moon Beryl is under the Financial effectively and reorganize the
Management Department. work if needed.
Coordination of work
 Accounting Manager of Moon
Beryl need to discuss with the
CEO if he runs to any problem to
make sure the process of
achieving the goals is smooth.
The organizational structure
 Chapter 5: Motivation
Increasing Desired Behaviour
Positive Reinforcement
The administration of positive and
rewarding consequences following a
desired behaviour. For example,
staff will be given extra pay if they
work on certain days like Hari Raya.
Negative Reinforcement
Also called avoidance learning,
strengthens desired behaviour by
allowing escape from an undesirable
consequence. For example, staff will do
their work and not lazing around so that
the manager will not scold them
Decreasing Desired Behaviour
Reinforcement
Theory
Based on the idea that people
Extinction
learn to repeat behaviours
that are positively rewarded
The withdrawal of the positive reward or and avoid behaviours that
reinforcing consequences for an undesirable
behavior. However, our café does not used this
are punished.
method as it would caused for the staff to do their
thing their own way
Punishment
The administration of negative
consequences following undesirable
behavior. For example, for staff who
keeps on coming in late for work or
keep causing problems, the staff’s pay
will be cut or the staff will be fired.
 The Title
And everything was written here.
Everything everything everything
everything everything everything
everything everything Everything
everything everything everything
everything everything everything
And any other everything
Stan winner for better
Life.
Technical
Skills
Types of Control

2. Concurrent
control

Moon Beryl making the

products based on the
resources and see if the
products taste good and
make sure the consumer
like it.
 References

1. Gina Abudi ( September 22, 2020) Retrieved from :

https://www.quickbase.com/blog/the-5-types-of-power-in-leadership

2. Peter Landau ( January 10, 2019) Retrieved from :

https://www.projectmanager.com/blog/strategic-planning-in-business

3. Tea live. (2018). TeaLive. Retrieved from :

https://www.tealive.com.my/

4. Cool Blog (2020) Retrieved from :

https://www.coolblog.com.my/menu-1