Lesson Using Appropriate Communicative

3 Styles In Various Situations

What’s In
(Looking back to your lesson)

Do you sometimes feel as though, no matter how clearly you think you are
communicating, your needs and motives are misinterpreted? Give five possible
reasons why you are sometimes misinterpreted. Write them down below.

1.
2.
3.
4.
5.

If ever the following people visits you at home, how will you greet them? Write down
your greetings below.

1. Your childhood best friend -

2. Your loving grandmother -
3. Your grade 9 class adviser -
4. Your parish priest or church minister -
5. Your school principal -

Do you greet them in the same manner? Write down five factors that you consider in
communicating with different people.

1.
2.
3.
4.
5.

1
 What’s New
(Brief Introduction)

Effective communication style allows you to send your message across to others
clearly without miscommunication. In order to identify areas that need improvement, you
have to discover and understand how you communicate today.

Communication Self-Appraisal Quiz

This Communication Self-Appraisal Quiz by Jane Dee (2014) will give you awareness
on your communicative style and identify areas needing improvement. Use the following
Rating Scale to score your communication behaviour. Write your answers on your answer
sheet.

Rating Scale: 4 - Very Often

3 – Often

2 – Sometimes

1 – Rarely

0 – Not al All

I am open and direct when I have to say something.

I am aware that the words I choose may have different meanings to the listener.

I recognize that the message I hear may not be the same message that the other

person meant to send.

I analyse the receiver before I send the message and form the message according to

that analysis.

I pay attention to the receiver as I am speaking.

I am purposeful and brief when I communicate.

I limit my use of technical jargon unless I am sure that the other person understands.
 I don’t use slang and colloquialisms unless I am sure that the other person understands

them.

I avoid inflammatory words.

I know that what I say is as important as how I choose to say it.

I analyse my communication style to determine which nonverbal messages I use most

often.

I think about whether it is best to deliver a message in e-mail, over the phone or in

person.

I form opinions based on what I hear, not what I think before I hear the message.

I listen to ideas and consider them whether I agree or not.

I look for ways to improve my listening skills.

Appraisal Quiz Ranking Sheet

Get the total of your answers and read below its interpretation of your communicative
style and the areas you need improvement.

50-60 You are an exceptional communicator! You almost never contribute to

misunderstandings! Or, you extended the truth slightly when completing this appraisal.

40-49 You are an effective communicator! You seldom cause the communication
breakdowns or misunderstandings. You are a person who can analyse the message and the
intent.

30-39 You are an average communicator! You have your share of lapses. Most of
us do. Start action planning to improve your communication skills. Start learning to listen.

20-29 You are a below average communicator…but, you are also honest. You are
already aware of your shortcomings and should start working on them immediately. Start
action planning to improve your communication skills. Pick up a few books and articles on
effective communication. Create a daily checklist of action items that you intend to focus on
each day. Use this to keep yourself on track.

10 and below Your honesty is commendable! Not only will you benefit from an action plan.
You will also be served by taking a few courses in effective communication. Develop a daily
checklist. Find ways to analyse misunderstandings to see how and where you contributed.
Enlist the aid of colleagues, family, and friends to help you in the developmental process.
 What is It

The way you communicate with others varies depending on whom you talk to, what
topic you talk about, where and when you talk, and how you talk about the topic. You use
different language registers or communicative styles, a way in which you communicate
and interact with others in different situations.

There are five basic communicative styles in this module. These are intimate,
casual, conversational, consultative, and frozen.

It is important that you know the characteristics, expressions used, and uniqueness
of each communicative style so that you will know how to be in a part of a conversation
appropriately and effectively. Your communicative style determines how others perceive you.
You must choose your communicative style to express yourself in every situation.

VOCABULARY DEVELOPMENT
There are five communicative styles. Each style has its distinct jargon depending on
the kind of people in the group. A jargon refers to words or expressions that are used by a
particular group of people to understand each other and to identify them from other groups.
Moreover, each style has its particular use, which is determined by the given situation.

TYPES OF COMMUNICATIVE STYLES

1. Informal or Casual
This is used in personal conversations by family members, relatives, peers, and
friends. This is “group language.” You must be a member to be able to relate and
communicate. Slangs, vulgarities, and colloquialisms are normal. For example, the UV
Express drivers use the jargon buwan (person), money market (market), Tri-zero (Trinoma),
Sierra Madre (Shoe Mart), and kilo (full) when they communicate with each other.
2. Conversational
It is the style that approaches the way you normally express yourself in a smaller
group than before a speech audience. Your goal is to communicate to the audience rather
than to speak to them. Conversations are characterized by the lack of planning and the
randomness of subject matter. They are very often unpredictable, not guided to an overall
theme. It is characterized by the inexplicitness of the language – “incompleteness” of many
utterances as the context makes it clear what was meant by the speaker.
3. Consultative
This s two-way communication. It is formal and societal expectations accompany the
users of this speech. The language is precise. It is the style used when strangers meet,
communications between a superior and a subordinate, doctor and patient, lawyer and
client, lawyer and judge, teacher and student, and counselor and client.
4. Intimate
This style is used in private communications by people who have close relationships
like family members and lovers. This is the style avoided in public and professional
gatherings. Some expressions used in this style are ‘Ma, ‘Dy, Hon, Beh, and Anak.
5. Frozen
This style of communication is RARELY or NEVER changes. It is “frozen” in time and
content, such as, the Panunumpa sa Watawat, the Lord’s Prayer, the Preamble to the
Philippine Constitution, the Alma Mater Song, a bibliographic reference, laws, and biblical
verses.

What’s More

ACTIVITY 1. Read each dialogue below and write on the blank if the
communication style is intimate or casual.

1.
Yvonne: Can we talk about what happened last night?
Jotham: I don’t know if I’m in the Mood.
Yvonne: What’s that supposed to mean?
Jotham: I’m sick and tired of your excuses.

2.
Andrew: Hello, Aaron! Kumusta?
Aaron: I’m fine. What about you?
Andrew: I’m also fine. I’m happy that we have finally met together after
all these years.
Aaron: Oo nga e. a long time have passed. Why are you in this railway
station?
Aaron: I’m going to Mall of Asia.

3.
Mercy: How much do you love me, ‘pa?
Julito: Well, look at the stars and count them. That is how much I love
you.
Mercy: But it’s morning.
Julito: Exactly.

4.
Kimpy: hey can I come over? i miss youuuuuuu<3
Kelly: sure but nobodys homeeeee ;D
Kimpy: ooohh, okay be there soon.
 Kimpy: hey, wer r u? I went 2 ur place but nobodys der.
Kelly: I told u nobody was home hahahaha

5.
Henry: Ok. Wow. You just fangirled all over the floor. Way to go!
Elmer: Is that a good thing or a bad thing?
Henry: It depends on your point of view. Are you the floor, or the
person that has to clean it up?

6.
Juliet: Babe, if I broke up with you, what would you do?
Romeo: I would get back together with my ex.
Juliet: Really? Is that how you feel? Fine. It’s over.
Romeo: Babe, will you go out with me?
Juliet: I thought you were getting out with your ex.
Romeo: You are my ex

7.
Laurie: So what are your plans this weekend?
Christie: I don’t know. Do you want to get together or something?
Laurie: How about going to see a movie? Cinemax at SM North is
showing Merlin.
Christie: That sounds like a good idea. Maybe we should go out to eat
beforehand.

8.
Gwen: I miss you so much.
Arthur: 3 words, 8 letters. Say it and I’ll be there.

9.
Sujon: Hurrah! Only two months away before the yuletide season.
Rakib: I know. I have been counting the days. I have just been sick of
home study.
Sujon: Duh! So am I. What are you going to do with your ritual these
holidays?
Rakib: I should like to go to the hills for a change. But that means
money, and I don’t think my father will give it to me.

10.
Jane: Hey, look at that sport car. Isn’t it neat?
Alex: That is exactly the kind of car I want once I get a good job. I bet
it is very fast. I want mine to be red though.
Jane: Keep on dreaming, Alex. That car costs a fortune.
Alex: It does not hurt to set high expectations. Maybe one day I will
make a lot of money, and I might surprise you.

ACTIVITY 2. Read each dialogue below and write on the blank if the
communication style is consultative or conversational.

1.
Ayesha: Oh I was saying you know Tuscan bread would never
go down here. No one would ever like it. Probably
‘cause its got no salt in it.
 Nadia: Yeah and cause it’s warm.
Ayesha: But I am …I’m totally stuck on it.
Lise: So are you going home today, or –
Ayesha: Yeah I have to.

2.
Customer: Can I ask something?
Clerk: Yes.
Customer: We’re at the previews and of course my book is back
there with my husband. Do you have coupons?
Clerk. No, we don’t have any of them here.

3.
Student: But, why would, I mean, why would, uh, China want
to throw out Soviet technocrats…
Instructor: Of course, one can face Mao’s dissatisfaction with
ideological dissatisfaction. I’m not talking just about
personal dissatisfaction, but from his ideological point
of view from the way he interpreted history is toward
the social development and revolution particularly.

4.
Judith: Yeah, I just found out that Rebekah is going to Ateneo for her
senior high school. I really want to go to visit her. Maybe, I’ll
come out and see her.
Eric: Oh, is she?
Judith: Yeah.
Eric: Oh good.

5.
Michael: Well I mean what’s the alternative?
Wendy: Why?
Michael: What’s the alternative? You know, I mean, …she
either…gets on with it or gets rid of them, doesn’t she?
Wendy: Well, no-
Michael: It’s simple.
Wendy: She can insulate the house.
Michael: Well, that don’t stop it from…getting on her nerves,
does it?

6.
Pauline: See I was thinking this was gonna cost a lot – a lot of money
to put the phones in, but its not, because you just put one
line and then out different bits up the line, don’t you?
Bob: No, no, they come in, in separate lines.
Pauline: But you cut it.
Bob: You change per- you’ll change per…in here, it’s just not one
line with four connections, they charge you per phone.

7.
Police: I’m just going to ask you some questions. Where were you
on the 5th of October?
Suspect: I was at a café in Makati.
Police: Who were you with?
Suspect: I was by myself, but an old friend from university was also
 there having lunch with her partner and we talked for about
five minutes.
Police: And what is the name of your old friend?
Suspect: Joanna dela Cruz

8.
Doctor: Hello! what can I do for you?
Patient: Good morning, doctor. I don’t feel good.
Doctor: How long are you not feeling well?
Patient: Since yesterday.
Doctor: No problem. Did you have motions yesterday?
9.
Customer: I would like a double room, please.
Receptionist: Please hold on, I will check…I am afraid we only have
one single room available. Tomorrow we will have a double room.
Customer: Ok that will do. How much for a single room?
Receptionist: One thousand eight hundred for 24 hours including vat.
Customer: Are meals included in that price?
Receptionist: Yes, your breakfast and dinner are included and are
served in our dining room.

10.
Ruth: I’m going down to the school with you.
Beatrice: Oh, no you’re not! You’re going to keep company with that
corpse in there. If she wakes up and starts gagging just slip
her a shot of whiskey.
Ruth: I want to go! I promised Arthur I’d met him.
Ruth: Can’t you understand English?

ACTIVITY 3. Write down the following examples of frozen communication

style. Write your answers on the space provided.

1. DepEd Vision

2. DepEd Mission

3. Quezon City Hymn

 4. The Preamble of the Philippine Constitution

5. Panunumpa sa Watawat ng Pilipinas

Activity 4. Match the expressions in Column A to their communicative style in

Column B. Write the letter of your answers on your answer sheet.

Column A Column B
1. Later, Darling. A. frozen
2. Bye now, take care. B. casual
3. Farewell. God speed. C. intimate
4. Goodbye. Have a good D. consultative
weekend. E. conversational
5. Goodbye. We look forward to
seeing you again.
ACTIVITY 5. Underline the jargon used that give a clue to the communicative
style and choose from the box the communication style used in each
number. Copy and answer on your answer sheet.

1. What’s up, dude?

2. Can you give me a massage on my shoulder, Hon?
3. Objection, your Honour. I believe that the testimony of the
accused is immaterial.
4. The mass is ended. Go in peace and spread the glory of
God.
5. Ma’am Gabertan, may I clarifying something?

ACTIVITY 6. Identify the type of communication style appropriate for the

following situations. Write your answers on your answer sheet.

Set A

1. I want to welcome you to 25th Commencement Exercises of San

Bartolome High School.
2. Good morning. I’ll tell Dr. Corpuz you are here.
3. Hello, Mrs. Lago. How are you doing today?
4. Gen, what’s up?
5. How’s my cute little puppy today?

Set B
6. Couples plan for the celebration of their wedding anniversary.
7. Classmates Precious and Athena talk about their interests and
hobbies.
8. The lawyer interrogates the suspect.
9. Secretary Briones presents the DepEd Learning Continuity Plan to
the President.
10. The girl recites the preamble of the Philippine Constitution.

ACTIVITY 7. In the table given below, some verbal speech examples are
given. Rewrite these dialogues in their appropriate communication style.
Write your answers in the second column.

Dialogue Rewritten Dialogue

1. “I am sorry sir I am late in our
online class again, it is my dog who
wakes me up at night for food, my
sleep hours are reduced and face
difficulty in waking up early in the
morning.”
 “My best friend, Gina, I would like
to request for your permission to
lend me your notebook so I can
photocopy. I lost mine and I am
worried because the exams are
coming. I hope for your favorable
response.”
“Hear Ye! Hear Ye! My Lady, my
mother, and Sire, my father, I am
honored to inform you that I passed
the quiz today.”
“Guys, I gave you an assignment
yesterday. Let’s check them before
we gonna proceed to our next
lesson. Dude, please answer
question number 1.”
“My dear principal, Mrs. Evangelista
I want 2 transfer t2 another
learning modality. Sadly my
parents cannot support my online
distance learning due 2 financial
problem.

ACTIVITY 8. For each of the scenarios below, state your dialogue in

appropriate communication style.

Scenario Your Dialogue

Refusing a friend who is asking help
to do his assignment
Expressing your sympathy to your
teacher whose mother passed away.
Greeting your mother on her
birthday.
Leading the group in your discussion
about your project in Science.
Requesting a medical certificate
from your doctor
A daughter helping her mother bake
a cake
A groom giving his marriage vow to
his bride in their wedding
A teacher telling her student to
attend his online classes on time.
A priest telling the parishioners to go
and spread the word of God.
A stranger asking how to go to the
police station.
 ACTIVITY 9. Imagine that you are a school nurse giving advice to students
about safety measures to follow to protect oneself against corona virus. List
down below 5 pieces of advice on your answer sheet. Observe the
appropriate communicative style to be used.

1.
2.
3.
4.
5.

What I Have
Learned Remember

ACTIVITY 10. Complete the statements below about what you have learned
in this module. Do this on your answer sheet.

I learned that

I realized that

I concluded that
 What I Can Do
(Checking for understanding)

ACTIVITY 11. Complete the dialogues as suggested by the situation on the picture on the left
side. Remember to use appropriate jargons for each situation.

Mother:
Daughter:
Mother:
Daughter:

Friend 1:
Friend 2:
Friend 3:
Friend 4:

Doctor:
Patient:
Doctor:
Patient:

News Anchor: