Nama : Kadek Desi Kertiani

NIM : 20.21.1.12342

Kelas : 02/RSR/M.Keuangan

Matkul : Bisnis Pariwisata/ Smt 3

The Slide discusses about travel and tourism industry. The travel and tourism industry is divided into
two parts:

• Travel is involves businesses that physically move people from one place to another.
The purpose of travel is connected with building social relationships, opportunities to learn
and grow, and commitment. It gives us the chance to be truly engaged in an activity, to
develop new skills and to discover new cultures. It brings us closer to ourselves and others.
Traveling is one of the best ways to learn more about yourself
• Tourism is involves businesses that organize and promote travel and vacations. In its broadest
sense, the tourism industry is the total of all businesses that directly provide goods or services
to facilitate business, pleasure and leisure activities away from the home environment.

The Travel businesses include:

• Airlines a company that owns and operates many airplanes which are used for carrying
passengers and goods to different places. The airline industry encompasses a wide range of
businesses, called airlines, which offer air transport services for paying customers or business
partners. These air transport services are provided for both human travelers and cargo, and are
most commonly offered via jets, although some airlines also use helicopters.
• Car rentals: automobiles that rented for short periods of time, generally ranging from a few
hours to a few weeks. A car rental, hire car or car hire agency is a company that rents
automobiles for short periods of time for a fee. It is often organized with numerous local
branches, and primarily located near airports or busy city areas and often complemented by a
website allowing online reservations
• Cruise lines: The cruise industry refers to all businesses that are involved with facilitating
pleasure voyages via the use of cruise ships. This would include cruise operators and cruise
lines, as well as businesses that are involved with the manufacture of cruise ships. In addition,
it includes certain entertainment companies specializing in cruise entertainment. Cruise
line’ is the name given to a company that operates cruise ships and sells cruises to paying
customers. Within the price of a cruise, customers can typically expect a cabin on the cruise
 ship, some form of entertainment, access to food (sometimes on an all inclusive basis) and for
the ship to travel on a set route.
• Taxi and ferry services:
Taxi - a car that carries passengers to a place for an amount of money that is based on the
distance traveled. In the bigger cities of Indonesia taxi services are an essential part of the
transportation system and an effective solution to travel in and around the city. With
Indonesia's public transportation mostly underdeveloped and Indonesia's taxi tariffs among
the lowest worldwide, the rapidly expanding urban middle class increasingly prefers to use
taxi services instead of other transportation services. This has resulted in rising demand for
taxi services and a shortage of (reliable) taxi drivers. Furthermore, the arrival of mobile
applications offers new opportunities as well as threats for existing taxi companies.
A ferry is a vessel used to transport passengers and/or vehicles across a body of water on a
regular, frequent basis. Ferries can range from small boats carrying passengers across a
harbor, lake or river, to large sea-going ships carrying passengers, cars, trucks and other
heavy cargo across longer distances where overnight sleeping accommodations are required.
• Train and bus services:
Train a connected line of railroad cars with or without a locomotive.
Bus a large motor vehicle carrying passengers by road, especially one serving the public on a
fixed route and for a fare.

In slide 4 discuss about Tourism businesses. Tourism businesses are distributed across five main
industry groups: food and beverage services, recreation and entertainment, transportation,
accommodation and travel services.

Tourism Businesses include:

• Convention and visitors bureau means an establishment primarily engaged in marketing and
promoting communities and facilities to businesses and leisure travelers through a range of
activities, such as assisting organizations in locating meeting and convention sites; providing
travel information on area attractions, lodging accommodations, and restaurants; providing
maps; and organizing group tours of local historical, recreational, and cultural attractions
• A cruise line is a company that operates cruise ships that operate on ocean or rivers and which
markets cruises to the public. Cruise lines are distinct from passenger lines which are
primarily concerned with transportation of passengers
• Meeting and convention planners – coordinate all aspects of professional meetings and events.
A meeting planner is the person who brings together every person involved in producing a
meeting, incentive, convention or special event. The meeting planner or event planner must
 keep track of all logistics, troubleshoot problem situations, and keep everyone involved
informed about their roles and responsibilities
• A Tour Operator is a person or company that thinks up ideas for holidays, researches the
ideas, designs the holiday itinerary and content, contracts the services needed for the holiday,
accommodation, transport, guides, tour leaders or resort reps etc and then markets the
resultant package
• Travel agencies - businesses that help to make arrangements for people who want to travel.
• Travel and tourism offices - an office where visitors to a place can get information about what
to see and do, especially while on holiday or an official organization that runs these offices.

The tourism industry is all about giving people a great experience when they travel, from helping
them book a holiday to greeting them at a resort or leading a sightseeing tour. So, it’s no surprise that
good customer service is vital. Therefore the employees from the travel and tourism industry must
interact so that people can business or leisure has a successful trip

Departments and their functions include:

• Accounting keeps track of all the money that flows into and out of the business.
• Customer service or guest services handles all activities involved with complaints, concierge
services and customer inquiries.
• Engineering: makes sure that all the equipment, plumbing, electricity and building facilities
are working properly.
• Human resources: manages all employee issues including benefits, firing and hiring, pay and
training.
• Management: oversees all functions of the business including making sure the business is
operating profitably.
• Marketing and sales – promotes the business, develops marketing plans and sells the products
and services.
• Purchasing and receiving – keeps track of purchases and inventory for the business.
• Reservations and bookings - handles all activities involved with customers reserving rooms,
seats, tours and more.
• Safety – secures property for the safety of the guests and employees and oversees emergency
procedures.
• Technology – maintains computer software and data storage; may also oversee business
website.

All of the business departments must work together. Each of these main departments are necessary for
the day-to-day operations for businesses. Communication between departments is critical.
Travel Effect: The Movement It's a great impact the travel has on our lives, on our organizations and
our way on our way of life. Whether it comes as business productivity, family relationships,
education, memories, long-term, this is a huge opportunity well beyond just the value of the individual
trip. Travel really has a lasting impact on relationships, the number one impact is improving
friendship and closeness and that’s the most important driver relationship satisfaction. Educational
travel is a very key component to student’s whole educational experiences. Travel is one of the
wonderful thing to do, but we don’t think about it in terms of how it impacts the brain, helps the brain
develop resilience, it’s that resilience that helps it delay the onset of disease. Taking vacation is
actually a positive, the more vacation you take, the more effective you’re going to while you’re
working, it’s a balanced relationship between the two. Travel is a movement to improve the economic,
start to having a better live.

The quote: Time off can be a fantastic way to incite innovation, and bringing the next great idea to
your organization is hugely impactful. Great creative breakthroughs don’t happen sitting at a desk. So
he more you take vacation, the more better your work