KGISL Hypercare Support Form Version: 1.

Hypercare Support Form

Submitter – General Information

SR# KGISLGSS- VMware - 029
Submitter Name Dinesh
Brief Description of EMC Secure Remote Services (ESRS) firmware version
Request upgrade

Date Submitted 10/02/2020

Support Date & Period 11/02/2020 1:00 PM to 12/02/2020 1:00 PM
Priority Low Medium High Critical
Reason for Hypercare Need to monitor performance.
Support
Internal Support Team 1. Dinesh - 9865531221
2. Shanmugam. C – 9364233636
3. Sampath N - 9025763130

Nil
External Support Team

Attachments or References Yes No

Email communication

Support in-charge Dinesh

Approver VP-PMO
Reviewer Sampath N

Initial Analysis
Hour Impact Nil
Duration Impact
Schedule Impact
Comments
Recommendations .

Change Control Board – Decision

Decision Approved Approved Rejected More Info
w/Conditions
Decision Date
Decision Explanation
Conditions

Revision Date:02/18/2018 Page 1

For Internal Use Only, Sensitive But Unclassified