473179833.

doc
GT Northeast Academy Index No. QEMS-PM-002
Quality Education Management System Page No. 1 of 4
Procedures Manual Issue No. 1
Section Computer Services Revision No. 1
Subject Computer Equipment Corrective Maintenance Effective Date September 8, 2003

1.0 OBJECTIVE:

Corrective Maintenance of computer & related equipment of GT Northeast Academy.

2.0 SCOPE:

Begins with user request for assistance to actual repair of computer and related equipment and acceptance of service.

3.0 DEFINITION OF TERMS:

CST - Computer Services Technician

COD – Computer Operations Designation

Service Receipt (SR) – A pre-printed form filled-up every time a major job is accomplished.

Prepared:Fulvio Dinglasa, Jr. Reviewed:Nina Mae T. Salvane Approved:Jonathan Aaron B. Salvane

Date:      Date:      Date:     
GT Northeast Academy Index No. QEMS-PM-002
473179833.doc
Quality Education Management Page No. 2 of 4
System Issue No. 1
Procedures Manual
Section Computer Services Revision No. 1
Subject Computer Equipment Corrective Maintenance Effective Date January 10, 2017

4.0 PROCEDURE

PROCESS FLOW RESPONSIBILITY DETAILS / REFERENCES

Start Service
Receipt

Request for User If verbal, log request using service

1
Assistance receipt.
If secretary logs request, endorse it to
CSC-B.

Determine Problem
2 COD

For pull –out? No

Yes

Pull out unit

3
COD

With back up Unit No

Available?
Yes

COD
Install Back-up unit
4

Prepared:Fulvio Dinglasa, Jr. Reviewed:Nina Mae T. Salvane Approved:Jonathan Aaron B. Salvane

Date:      Date:      Date:     
473179833.doc
GT Northeast Academy Index No. QEMS-PM-002
Quality Education Management Page No. 3 of 4
System
Procedures Manual Issue No. 1
Section Computer Services Revision No. 1
Subject Computer Equipment Corrective Maintenance Effective Date January 10, 2017

4.0 PROCEDURE

A RESPONSIBILITY DETAILS/REFERENCES

Troubleshoot and
5
Repair COD Refer to W.I. Computer Equipment
Trouble Shooting & Repair.
PROCESS FLOW

No
With Back-up Unit?

Yes

COD/CST

No
COD/CST
Is the Damage Unit
Pulled Out?
Yes

Pull-out Back-up Unit

6

Install the Repaired

7
Unit
Prepared:Fulvio Dinglasa, Jr. Reviewed:Nina Mae T. Salvane Approved:onathan Aaron B. Salvane
Date:      Date: Date:     

B
473179833.doc

GT Northeast Academy Index No. QEMS-PM-002

Quality Education Management System Page No. 4 Of 4
Procedures Manual Issue No. 1
Section Computer Services Revision No. 1
Subject Computer Equipment Corrective Maintenance Effective Date January 10, 2017

4.0 PROCEDURE

PROCESS FLOW RESPONSIBILITY DETAILS / REFERENCES

B Hardware
Maintenance
Log Sheet

Service
Receipt

Reviews/Signs COD COD retrieves maintenance Log Sheet.

8

Hardware
Maintenance
COD Files.
Log Sheet
SR

Encodes
9 Admin Clerk

SR

End

Prepared:Fulvio Dinglasa, Jr. Reviewed:Nina Mae T. Salvane Approved:Jonathan Aaron B. Salvane

Date:      Date:      Date:     
473179833.doc