PUPILS’ CANTEEN AND FOOD SERVICES EVALUATION: BASIS FOR CANTEEN

CONTINUAL IMPROVEMENT
SY 2016-2017 to SY 2019-2020

Introduction

For over a century of serving quality education, SACS is known to envision a Christian learning
community where every pupil’s heart is nurtured to desire what is good, mind is challenged to seek what
is true, and body is disciplined to express and create what is beautiful and useful. Consequently,
promoting a healthy school environment is one of the responsibilities of the school. Research confirms
that learners do better in school when they are emotionally and physically healthy. With sound mind and
healthy body, one can easily fulfill his/her academic goals. It is expected that pupils will increase their
food knowledge, acquire good eating habits and values and take responsibility for their health and well-
being. Proper nutrition therefore is essential and vital to a child’s growth and development.

This canteen evaluation is conducted annually to find out if the objectives/purposes of the
different canteen and food services have been provided and achieved. The chosen respondents for the
study are all pupils from Grade 5 and 6 levels for 4 consecutive school years (2016-2017 to 2019-2020).
The results of this assessment is deemed helpful in the improvement of the canteen and food services.

Evaluation Results

Below are the tabulated result of the evaluation of the canteen/food services from the different
grade level respondents.

The evaluation form used has the following rating scale:

5 – The provisions or conditions are extensive and are functioning excellently
4 – The provisions or conditions are extensive and functioning well
3 – The provisions or conditions are moderately extensive and functioning well
2 – The provisions or conditions are moderately extensive and are functioning poorly
1 – The provisions or conditions are limited in extent and are functioning poorly
Table 1
Canteen and Food Services Evaluation Result of SY 2016-2017
Overall
A. Canteen Raw Score Percentage
Rating
A.1 The canteen is easily accessible.
5 – Excellent 48 13%
4 – Very Good 94 25%
3 – Good 139 37% 3.21
2 – Needs Improvement 81 21%
1 – Poor 15 4%
A.2. The canteen is clean, properly lighted and well
ventilated.
5 – Excellent 33 9%
4 – Very Good 70 19% 2.96
3 – Good 134 36%
2 – Needs Improvement 130 34%
1 – Poor 10 3%
A.3. The canteen provides drinkable water.
5 – Excellent 142 38%
4 – Very Good 95 25% 3.84
3 – Good 90 24%
2 – Needs Improvement 39 10%
1 – Poor 11 3%
A.4 The canteen provides a space, such as eating areas,
tables and chairs, etc., to accommodate the needs of pupils
and employees.
5 – Excellent 88 23% 3.37
4 – Very Good 91 24%
3 – Good 96 25%
2 – Needs Improvement 78 21%
1 – Poor 24 6%
A.5 The prices of food are affordable.
5 – Excellent 34 9%
4 – Very Good 61 16% 2.82
3 – Good 132 35%
2 – Needs Improvement 103 27%
1 – Poor 47 12%
B. Canteen Personnel/Food Server
B.1 The canteen personnel serve enough and nutritious
food.
5 – Excellent 62 16%
4 – Very Good 126 33%
3 – Good 115 31% 3.42
2 – Needs Improvement 58 15%
1 – Poor 16 4%
 Overall
B. Canteen Personnel/Food Server Raw Score Percentage
Rating
B.2 The canteen personnel and food suppliers are well-
groomed.
5 – Excellent 56 15%
3.45
4 – Very Good 131 35%
3 – Good 100 27%
2 – Needs Improvement 69 18%
1 – Poor 21 6%
B.3 The canteen personnel and food suppliers are courteous
and friendly.
5 – Excellent 88 23%
4 – Very Good 117 31% 3.59
3 – Good 112 30%
2 – Needs Improvement 48 13%
1 – Poor 12 3%
B.4 The canteen personnel and food suppliers practice and
encourage among pupils and employees proper garbage
disposal.
5 – Excellent 85 23%
4 – Very Good 82 22% 3.33
3 – Good 102 27%
2 – Needs Improvement 88 23%
1 – Poor 20 5%
B.5 The canteen personnel and food suppliers follow an
orderly and systematic way of handling and selling food
and other items.
5 – Excellent 58 15%
4 – Very Good 106 28% 3.28
3 – Good 115 31%
2 – Needs Improvement 81 21%
1 – Poor 17 5%
B.6 The food servers serve and handle food with proper
sanitary protections like wearing of hairnets.
5 – Excellent 53 14%
4 – Very Good 58 15% 2.94
3 – Good 107 28%
2 – Needs Improvement 131 35%
1 – Poor 28 7%
B.7 The food servers give the correct amount of change.
5 – Excellent 145 38%
4 – Very Good 112 30%
3 – Good 69 189% 3.92
2 – Needs Improvement 45 12%
1 – Poor 6 2%

Table 2
Canteen and Food Services Evaluation Result of SY 2017-2018
Overall
A. Canteen Raw Score Percentage
Rating
A.1 The canteen is easily accessible.
5 – Excellent 35 9%
4 – Very Good 94 25%
3 – Good 139 38% 3.12
2 – Needs Improvement 81 22%
1 – Poor 20 5%
A.2. The canteen is clean, properly lighted and well
ventilated.
5 – Excellent 21 6%
4 – Very Good 70 19% 2.88
3 – Good 134 36%
2 – Needs Improvement 130 35%
1 – Poor 14 4%
A.3. The canteen provides drinkable water. 3.82
5 – Excellent 134 36%
4 – Very Good 95 26%
3 – Good 90 24%
2 – Needs Improvement 39 11%
1 – Poor 11 3%
A.4 The canteen provides a space, such as eating areas,
tables and chairs, etc., to accommodate the needs of pupils
and employees.
5 – Excellent 80 22% 3.34
4 – Very Good 91 25%
3 – Good 96 26%
2 – Needs Improvement 78 21%
1 – Poor 24 7%
A.5 The prices of food are affordable.
5 – Excellent 26 7%
4 – Very Good 61 17% 2.77
3 – Good 132 36%
2 – Needs Improvement 103 28%
1 – Poor 47 13%
Overall
B. Canteen Personnel/Food Server Raw Score Percentage
Rating
B.1 The canteen personnel serve enough and nutritious
food..
5 – Excellent 55 15%
4 – Very Good 116 31% 3.57
3 – Good 124 34%
2 – Needs Improvement 58 16%
1 – Poor 16 4%

B. Canteen Personnel/Food Server Raw Score Percentage Overall

 Rating
B.2 The canteen personnel and food suppliers are well-
groomed.
5 – Excellent 48 13%
3.31
4 – Very Good 121 33%
3 – Good 114 31%
2 – Needs Improvement 69 19%
1 – Poor 17 5%
B.3 The canteen personnel and food suppliers are courteous
and friendly.
5 – Excellent 88 24%
4 – Very Good 109 30% 3.55
3 – Good 102 28%
2 – Needs Improvement 58 16%
1 – Poor 12 3%
B.4 The canteen personnel and food suppliers practice and
encourage among pupils and employees proper garbage
disposal.
5 – Excellent 70 19%
4 – Very Good 78 21%
3 – Good 104 28% 3.20
2 – Needs Improvement 90 24%
1 – Poor 27 7%
B.5 The canteen personnel and food suppliers follow an
orderly and systematic way of handling and selling food
and other items.
5 – Excellent 68 18%
4 – Very Good 96 26% 3.32
3 – Good 110 30%
2 – Needs Improvement 76 21%
1 – Poor 19 5%
B.6 The food servers serve and handle food with proper
sanitary protections like wearing of hairnets.
5 – Excellent 48 13%
4 – Very Good 53 14%
3 – Good 107 29% 2.89
2 – Needs Improvement 131 36%
1 – Poor 30 8%
B.7 The food servers give the correct amount of change.
5 – Excellent 134 36%
4 – Very Good 112 30%
3 – Good 69 19% 3.86
2 – Needs Improvement 47 13%
1 – Poor 7 2%

Table 3
Canteen and Food Services Evaluation Result of SY 2018-2019
 Overall
A. Canteen Raw Score Percentage
Rating
A.1 The canteen is easily accessible.
5 – Excellent 26 7%
4 – Very Good 71 20%
3 – Good 154 44% 3.03
2 – Needs Improvement 82 23%
1 – Poor 16 5%
A.2. The canteen is clean, properly lighted and well
ventilated.
5 – Excellent 25 7%
4 – Very Good 76 22% 2.94
3 – Good 119 34%
2 – Needs Improvement 111 32%
1 – Poor 18 5%
A.3. The canteen provides drinkable water.
5 – Excellent 146 42%
4 – Very Good 77 22% 3.91
3 – Good 83 24%
2 – Needs Improvement 34 10%
1 – Poor 9 5%
A.4 The canteen provides a space, such as eating areas,
tables and chairs, etc., to accommodate the needs of pupils
and employees.
5 – Excellent 76 22% 3.44
4 – Very Good 102 29%
3 – Good 85 24%
2 – Needs Improvement 70 20%
1 – Poor 16 5%
A.5 The prices of food are affordable.
5 – Excellent 25 7% 2.79
4 – Very Good 68 19%
3 – Good 114 33%
2 – Needs Improvement 93 27%
1 – Poor 49 14%
Overall
B. Canteen Personnel/Food Server Raw Score Percentage
Rating
B.1 The canteen personnel serve enough and nutritious
food.
5 – Excellent 51 15%
4 – Very Good 110 32%
3 – Good 127 36% 3.38
2 – Needs Improvement 42 12%
1 – Poor 19 5%

Overall
B. Canteen Personnel/Food Server Raw Score Percentage
Rating
B.2 The canteen personnel and food suppliers are well- 3.36
 groomed.
5 – Excellent 52 15%
4 – Very Good 115 33%
3 – Good 104 30%
2 – Needs Improvement 62 18%
1 – Poor 16 5%
B.3 The canteen personnel and food suppliers are courteous
and friendly.
5 – Excellent 82 23%
4 – Very Good 104 30% 3.52
3 – Good 92 26%
2 – Needs Improvement 54 15%
1 – Poor 17 5%
B.4 The canteen personnel and food suppliers practice and
encourage among pupils and employees proper garbage
disposal.
5 – Excellent 53 15%
4 – Very Good 83 24% 3.15
3 – Good 104 30%
2 – Needs Improvement 82 23%
1 – Poor 27 8%
B.5 The canteen personnel and food suppliers follow an
orderly and systematic way of handling and selling food
and other items.
5 – Excellent 63 18%
4 – Very Good 94 27% 3.31
3 – Good 100 29%
2 – Needs Improvement 73 21%
1 – Poor 19 5%
B.6 The food servers serve and handle food with proper
sanitary protections like wearing of hairnets.
5 – Excellent 36 10%
4 – Very Good 49 14%
3 – Good 110 32%
2.83
2 – Needs Improvement 126 36%
1 – Poor 28 8%
B.7 The food servers give the correct amount of change.
5 – Excellent 120 34%
4 – Very Good 106 30% 3.81
3 – Good 68 19%
2 – Needs Improvement 48 14%
1 – Poor 7 2%

Table 4
Canteen and Food Services Evaluation Result of SY 2019-2020
 Overall
A. Canteen Raw Score Percentage
Rating
A.1 The canteen is easily accessible.
5 – Excellent 45 13%
4 – Very Good 75 21%
3 – Good 139 39% 3.12
2 – Needs Improvement 81 23%
1 – Poor 20 6%
A.2. The canteen is clean, properly lighted and well
ventilated.
5 – Excellent 31 9%
4 – Very Good 70 19% 2.93
3 – Good 115 32%
2 – Needs Improvement 130 36%
1 – Poor 14 4%
A.3. The canteen provides drinkable water.
5 – Excellent 134 37%
4 – Very Good 86 24% 3.81
3 – Good 90 25%
2 – Needs Improvement 39 11%
1 – Poor 11 3%
A.4 The canteen provides a space, such as eating areas,
tables and chairs, etc., to accommodate the needs of pupils
and employees.
5 – Excellent 80 22%
4 – Very Good 91 25%
3 – Good 96 27% 3.40
2 – Needs Improvement 78 22%
1 – Poor 15 4%
A.5 The prices of food are affordable.
5 – Excellent 26 7%
4 – Very Good 61 17%
3 – Good 132 37% 2.79
2 – Needs Improvement 94 26%
1 – Poor 47 13%
B. Canteen Personnel/Food Server
B.1 The canteen personnel serve enough and nutritious
food.
5 – Excellent 55 15%
4 – Very Good 116 32%
3 – Good 115 32% 3.38
2 – Needs Improvement 58 16%
1 – Poor 16 4%

Overall
B. Canteen Personnel/Food Server Raw Score Percentage
Rating
B.2 The canteen personnel and food suppliers are well- 3.32
groomed.
 5 – Excellent 48 13%
4 – Very Good 121 34%
3 – Good 105 29%
2 – Needs Improvement 69 19%
1 – Poor 17 5%
B.3 The canteen personnel and food suppliers are courteous
and friendly.
5 – Excellent 79 22%
4 – Very Good 109 30% 3.51
3 – Good 102 28%
2 – Needs Improvement 58 16%
1 – Poor 12 3%
B.4 The canteen personnel and food suppliers practice and
encourage among pupils and employees proper garbage
disposal.
5 – Excellent 61 17% 3.16
4 – Very Good 78 22%
3 – Good 104 29%
2 – Needs Improvement 90 25%
1 – Poor 27 8%
B.5 The canteen personnel and food suppliers follow an
orderly and systematic way of handling and selling food
and other items.
5 – Excellent 59 16%
3.28
4 – Very Good 96 27%
3 – Good 110 31%
2 – Needs Improvement 76 21%
1 – Poor 19 5%
B.6 The food servers serve and handle food with proper
sanitary protections like wearing of hairnets.
5 – Excellent 39 11%
4 – Very Good 53 15%
2.83
3 – Good 107 30%
2 – Needs Improvement 131 36%
1 – Poor 30 8%
B.7 The food servers give the correct amount of change.
5 – Excellent 125 35%
4 – Very Good 112 31% 3.84
3 – Good 69 19%
2 – Needs Improvement 47 13%
1 – Poor 7 2%

Comments and Suggestions

 In a collective insight, pupils share common comments and suggestions pertaining to the canteen
and food services offered by the school. To begin with, majority raised their concern over the prices of
some foods and beverage. Many find it too expensive, hence, they suggested that the marked up price
should be tailored according to their allowance. Pupils also suggested that the canteen should provide
variety of viands and snacks every day, in which others also specifically recommended that the school
should accept more concessionaires in order to have more food variety. Moreover, pupils criticize the
service given among the food servers. Majority complained that they were not accommodated properly.
According to them, the food servers took too long to accommodate them and they usually ran out of time
to have their limited break. Systematic order like falling in line when buying food at the SM building
should therefore be strictly implemented. Aside from few negative comments being mentioned, the pupils
commend the cleanliness imposed in the canteen despite it being small. They also appreciate the honesty
of the food servers.

Data Analysis

The tabular presentations above reveals that the pupils in Grade Five (5) and Six (6) for four
consecutive school years have perceived the canteen / food services as moderately extensive and are
functioning well. This would mean that the canteen has offered satisfactory services to the pupils and
other clientele. Respondents in both school years yield seemingly similar results. This suggests that the
canteen’s best features are being maintained for two school years and the school has yet to work on
repeated recommendations from these respondents. The pupils share common rating with regards to the
reasonability of canteen and the food suppliers’ price and is supported in their common suggestions.
Likewise, they all find the canteen personnel and food suppliers courteous and friendly. The food servers’
honesty in giving out change and returning lost items were also commended by the pupils. However, their
service were criticized for being slow and less accommodating to pupils. Moreover, since the respondents
were all occupants of the Stella Maris (SM) Building, the pupils call for further improvement especially
the provision of chairs, tables and a spacious eating area.

Conclusion

Proper nutrition is essential and vital not only to the child’s growth and development but to
everybody who caters to the services of the canteen. Though the over-all result of this evaluation is
satisfactory, there are still areas in the canteen and food services that needs to be improved and modified
especially in the pricing of their foods /commodities. Proper planning for a variety and nutritious food is
also suggested. Likewise further improvement in the canteen facilities like provision of additional chairs
and tables especially in the Stella Maris building is also suggested as raised by most of the respondents
occupying in the said building.