Professional Documents
Culture Documents
CHAPTER ONE
Computer has three types which are: mainframes, mini computers and microcomputers.
These types differ in sizes, speed and operation, data storage and simultaneous users.
Computers are very important in our world toady since most organizations, personnel’s use it
for communication, processing of data, accounting and inventory control, census, word
processing and research.
a) Definition of computers
A computer is an electronic device use for the operation of data following a set of
instructions found in its memory. Or it’s an electronic device use for the storing and
processing of data, typically in binary form according to instruction given to it in a variable
program.
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i. Desk top computer
This is the personal computer with flat screen that rest flat on the table or desk. It’s not
portable and occupy space. The desk is connected to a central processing unit (CPU). It
comprises of a monitor, keyboard and mouse.
It can also be called a note book. This are portable computers with its keyboard,
monitor, battery and can operate without light, since it has a battery storage.
Figure 2: a laptop
We also have palmtop, tablets, microcomputers which are all different types of computers
used today due to evolution in technology.
With computers, data is collected, (input) processes, stored and send out by a
particular device connected to the computer.
a. Input device
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With the input device raw materials are collected known as data, they are sent
to the computer to be processed. This data could be in the form text, graphics, figures or sound.
The channel through which this raw material is taken include: keyboard, microphone, input pen,
scanner, digital camera and mobile phones.
b. Storage device
This is a device that helps to keep information for future reference or usage.
This devices include, CD-ROM, hard disk drives, floppy device, memory cards, USB key.
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Chapter two
Materials used for communication and for the production of written information
a. Teletex:
This is a new form of information service through which information is past using
text and graphics and its transmitted using the spare capacity of existing television channels to
television with approximate receiver.
Figure 3: A teletex
i. What type of information and service do teletex provide
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Advantages
Disadvantages
This is a tele graphic device for the reproduction of hand writing by converting the
manually controlled movement of a pen into signals. That after transmission, control the
movement of similar pen
c. Video text
Importance of videotext
It helps public agents, business men and individuals to obtain electronic information.
Information through this device is quick, precise and updated.
It helps to educate, informed and direct people to place of need and concern.
Significance of videotext
Its main aspect is the television broadcasting which makes use on the use of online
information services to promote organization programs and increase output.
d. Electronic-mail
This is the system that helps in the transmission of information through terminal
connected network.
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Equipment used
The transmission of information using electronic mail can be possible using the
following equipment, computers and telephone network.
Principles
o The transmitter is made up of correspondent number and the text to be sent through
keyboard to the screen from a telephone menu.
o After typing the text can be sent or transmitted immediately or can be stored to be sent
later.
o The typed text now appears on the screen of the transmitter for corrections before
sending to avoid errors.
o The emitter or the receiver, receives it by connecting to a server computer which is
connected to the internet.
After all errors are corrected, the transmitter now sends the message immediately or the
message can be stored in the memory of the computer or mobile phone while waiting for
transmission.
The receiver consults the outbox using the internet can check the e-mail box on either
computer or mobile phone. The message can be erased after consult immediately or kept for a
period of time.
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Advantages
Disadvantages
Needs training
High cost
Delay in absents of transmission channel
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Chapter three
This is the act of writing or copying of documents into many copies: reprography led the act of
multiplication of documents.
We have the following forms of reproduction of information such as; duplication, reproduction
(electro copy, micro copy.
duplication
Reproduction
equipment
Instant
copies
Reproduction
Figure 4: The general structure of reprography
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I. Duplication
This is the process of multiplying documents with the use of a prepared master. Its
duplication process has its own master that is particular to it.
The master is the prepared material that is used for the duplication process for multiplication of
documents. This can be processed by ink, spirit or offset the duplication.
a. Ink duplication
This is the process of multiplying documents through the used of ink duplicator with
the use of sternal which is the master of the ink process. The master support and ease the
transmission of information from the original document adaptable for duplication and the
printing of these copies is realized.
The master is cut using various ways. It can be cut by hands using stylus pen or type writer
where the character is type in a basket form and has to be clear.
After the stencil is inserted into the type writer, the ribbon is disengaged by typing can now be
possible.
Striking of keyboard during this process should be sharp to avoid creating holes on letters that
have circular sharp like g, o, e, a, p.
Presentation of a sternal
.
.
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Figure 5: presentation of stencil
Carbon paper
Correction of errors
Procedure
Drum
Disadvantages
Process is dirty
Expensive to produce few copies
No correction is possible when stencil has been ink
Purchasing cost is very high
Utilization
For production of documents ranging from 200 – 5000 like, handouts, circulars, invoice
and examination papers.
b. OFFSET DUPLICATION
The offset duplication produces very high-quality document copies and at a very high speed.
Preparation of master
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procedure Nature of master Confection
Direct Paper; master -by hand using special ink
writing ribbon
(Paper plate)
-by typing using type writer
with carbonized ribbon.
Automatic Electronic master On electro static copies
writing Sensible plate Paper or plastic With the help of photo copies
plate
iii. Correction
Paper plate
Metal plate
Put the paper plate on a plate strong surface, erase the errors the error using special
scrapper or eraser or brush out the particle and rewrite the correct word.
Electrostatic plate
Thermic equipment permits to erase or retouch the error and the right one fixed
automatically.
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iv. Process of duplication
Here there are three cylinders use for processing which are master cylinder, blanket
cylinder and impression cylinder.
To carry out duplication with the offset the plate is prepared and error are corrected,
the prepared master is now inserted into the machine round the master cylinder and the ink is
now filled appropriately into the inking roller, after this is done enough duplicating papers are
fanned and inserted into the feed tray of the duplicator and the number of copies is then set using
the counter now, the copies are run electrically.
Ink roller
Water
Depending roller Master roller
Printed paper in
Blank paper in the feed the receiving tray
Tray
Impression roller
Figure 7: structure of offset duplication
Materials needed for offset application
Advantages
Disadvantages
II. REPRODUCTION
1) Electrostatic process
This is the process of copying documents through photographed copies from original
document on a plain copy paper.
Steps to follow
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Select the number of copies to be multiplied
Depress the copy (press on the print button)
ORIGIN
(resere image)
copu
Black powder
R of heat
Plate
Electrically charge
Advantages
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Disadvantages
Definition
Dyeline is the production process which uses strong ultra-violent light to copy
information from a transparent paper directly onto a diazo chemical paper.
Process
For this to be carried out the original copy of document must be a transparent paper which is
sensitive to light after placing the dividing line between the dyeline copy and duplication
becomes rather than light then penetrates into the translucent original paper where there are
images and bleaches the diazo copy paper.
developer
copy
Three
Development
R Procedures R
Source of light thermic, dry
Transparent And semi humid
Figure 9: structure of the dyeline process
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Advantages
Disadvantages
Utilization
Used for copying large drawings, plans, maps can produce up to 50 copies
- DIFFUSION TRANSFER
This is a wet method of copying. Both the negative and positive sheets of papers are
fitted through the machine together where light enable the reverse image to be transferred onto
the copy paper. Only the copy can be gotten from the negative at a time but the process is too
fast.
The reflex and diffusion transfer exposure to light method are wet method of copying. This is
because the chemical required for developing and fixing the image or liquid.
iii. COPY
This is the copying of information with the help of a carbon paper. This process can be done
using the hand or typing machine (type writer).
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With this method, carbon copy of paper is place together with the origin paper and that which
needs to be copied and the carbon is placed in the middle.
Carbo
Original copy
Duplicate copy
Figure 10: copy
When multiple copies have to be produced the carbon paper is place between the other copies as
shown below
carbon
duplicate copy
Figure 11:duplicate
copy
Copying can also be done without using carbon paper. The process is known as the carbon
required (NCR). This is done without the use of carbon because on the other side of the paper
there is a coat with transparent carbon which enable impression to be printed to the duplicate
copy when writing or typing
Original
copy
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Duplicate copy
Chapter five
Introduction
A mail room is an office or room where incoming and outgoing mails are treated and
handled. In an organization, there is always entering and outgoing mails daily and it is a huge
task to treat these mails thus it requires the service of a trained personnel to handle this delicate
job. Treating treating of mails requires a systematic and efficient procedure to avoid mix up.
Many machines have been manufactured for the treatment of mails. There are three equipment
under which are; procedure for treating mails, equipment for treating incoming and outgoing
going mails. And other equipment can be used for both incoming and outgoing.
I. Incoming mails
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This are mails that come into the organization from other organizations and
individuals. When these mails come in, they have to follow certain procedure to guarantee
efficiency. Thus, there are certain stages to follow which are;
- COLLECTING
The mails are collected by the Clark from the post office.
An interphone is a machine which proves instant communication between offices. This machine
function only with the organization. It can also be known as intercom. It functions with speaker
and touch button. To call the number of the department is touch/dial.
Master station/base station: this is the unit that controls the system (main central unit)
Sub-station: this are unit that capable of initiating calls with the master station.
Door station: this is like the sub-station
Inter com station: unit that is capable of initiating and receiving part time conversation of
individual conversation and signals can be rack mounted
Wall mounted station: fixed position inters com stations
Belt pack: portable inter com station won to the belt
Headset
Headset
- Dating the mail
After verification of the mails, to ensure that the signature and enclosures are present,
the date and the time of the arrival of mail is marked on the letter either by hand written date and
time or with a stamping machine. If cheque and other forms of money is enclosed such
enclosures are not date stamped but are registered in a remittance book in which documents for
recording money is recorded.
- Remittance book: it is a mail document used for recording various form of money
enclosures and amount
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Sample of remittance book
- Opening of mails
- Sorting of mails
- Registration: all mails of an organization are registered in a registration book called
incoming register
address leisure
date time
Table 3
- Routing: this are letters that needs the addition of several departments or persons. This is
a document that helps to short list all those concern with a particular mail and this
document is known as CIRCULATION SLIP. A circulation slip is pass round to all those
concerns or it can be photocopied and distributed
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CIRCULATION SLIP
SN NAMES
1 Building construction department
2 Office automation department
3 Electrical department
5 Accounting department
- Distribution
After everything has been sorted out, the mail room Clark now proceeds in the
distribution of the mails to various department and individuals. Since mails in organizations are
always much the Clark`s work in the distribution is facilitated through the use of mobile trolleys.
The following equipment are used for the treatment of incoming mails;
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Figure 13: mail cart
- Outgoing register
Mails which the organization has to dispath to other parts of the world are always register in the
outgoing register.
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Despatch
This an automatic machine that prints address on the letter for mailing. It also prints
information that are constantly repaired such as labels, packing slips. It is done with previously
prepared plates like metals, stencil tool etc.
Procedure;
The printing medium containing the address are prepared and inserted into the hoper
of the machine to start printing. This address on the medium can be arrange using the alphabet or
according to subjects. Thus, the machine can be instructed to print only particular addresses,
skipping the ones not needed
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Advantages
Fare time
Avoid errors
Addresses are neatly written
Disadvantages
This is a machine that is design to affix stamps on envelops. When the stamps are
purchased roll, they are locked into the machine count and records the number of stamps used
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Advantages of a folding
o It saves time
o Accepts stapled set
o Easy to remove unlikely paper jam
Disadvantages
o Costly/expensive to purchase.
o Can`t function without electricity
o Mistake is possible if not well fitted
This machine helps to sealed envelopes and it keeps it neat and it makes it less time
consuming. Its moisture the gum and seal the flaps of envelopes. Thus, preparing it for mailing.
Advantages
Disadvantage
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vii. Franking machine
After documents have been folded and inserted into an envelope is sealed, the mail is
ready for mailing out. The franking machine is an equipment that is designed to print stamps and
it gives value to the envelope.
This machine prints postage values, codes, labels and other authorized form of marking affixed
to mail. Thus, qualifying them for postal services.
Advantages
Disadvantages
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viii. Scale
A scale is used in the mail room to weigh parcels and mails to determine the postage
value.
Scale performs two basic functions which are; it helps to determined the weight of mails or
parcel and it helps to know the weight and determined the postal value
Equipment used for the treatment of both incoming and outgoing mails
Assemble of documents: this machine groups all documents of same nature into a single
file.
Signature machine: this machine is used for signing large number of documents
Tracking and folding machine
Rollin and wrapping machine: this machine are used to prepared rows paper, magazine
for mailing
Sponge or roller moistener: used for the moistening stamps for enveloping.
Rubber stamp: used for various purposes such as stamping firms name and address or
name of neat service.
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Chapter six
- Telephone
1. Classification of telephone
The telephone is classified into two category which is the fix and mobile telephone.
i. Fixed telephone
This was the first type of telephone that existed with a circular dial system. This
telephone that it helps in communication did not lose long since it had no memory for storage of
information.
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Figure 23
Figure 24
Due to the weakness and challenges faced by this telephone, a telephone with keyboard was
developed. With this, a memory was created that could store frequently used numbers. for
automatic dial, there were very fast while dealing and they could also deviate calls and time
facilities. Even with this, there was still some short comings with this telephone it could not be
carried around
1 23 4
5678
9 0
Parts of a telephone
Hand set
Hand cord
Mounting cord
Dial pad
Feature button
Base of the telephone
Keyboard
Display
Light
Switch hook
Speaker
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Message waiting indicator
Face plate or face layout
Plunger
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For the attention of
Mr./Mrs./Miss
Date. Time Am, pm
In your absence
M
OF
TEL N O
Called around urgent
Received by
On At sign
In organization to facilitate this process, telephone message form is required as seen
below
Telephone tone
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The dialing tones
The engaged tone
The ringing tones
RECEIVING A CALL
Always answer promptly after the telephone rings 3 times, pick up the phone and identify
yourself.
Avoid saying “hello”
Inform the caller if you have to live the phone for some inquiry or connect to another
line.
If the call is disconnected while talk hang up the phone
All try to be careful while answering calls.
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GOOD TELEPHONE PERSONALITY
Advantages
o Easy to use
o Cheap for offices
o Immediate feedback is gotten
o Calls can be received out of offices hours, if the answering machine is connected
Disadvantages
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c. Mobile telephone
This is a wireless device used for communication. The mobile phone is easier to
carry around since its portable. Cameroon has mobile networks which are MTN, Orange, Nexttel
and Camtel with this network communication to any part of the country has been made easy
Portable
Wireless
Function with battery
Advantages
Disadvantages
- Promote lies
- Communication stops once there is no credit in area where there is no network it can not
be reachable
- Public nuisance
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II. TELEPHONE PERIPHERALS
DEFINITION: it refers to an apparatus attached to the telephone which gives additional function
or services to the telephone
- Switch board: this is an established machine which assist in unking up telephone calls
in large organizations. There are two types of switch board that is;
a. Private branch exchange (PBX)
This maybe manual or automatic and it’s used for connecting calls from external lines
This is a machinal operated device used for telephone calls to extensions. It is operated
by the operator who constantly work to connect and disconnect. He is always with a 36
headset
Communication is a process that involves the exchange of information, thoughts, ideas and
emotions for communication to be efficient it requires a sender who encodes and send message,
receiver who decodes, process the information and how to send an appropriate reply known as
feedback
Encode decode
sender receiver
Feedback
This is a system of transmitting commercial letters using terminal like telephone network.
a. Telephone: this is an electronic mail technique which information is been sent from one
person to another.
Advantages
Disadvantages
Utilization
Equipment used
- Telecopier
- Fax machine
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Figure 27: Fax machine
b. Telex:
sender receiver
Telex teleprinter
teleprinter text
telex
network
Permits through intermediaries of telephone lines and automatically sends or receives various
documents.
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There tele copies is attached to a telephonic post and has a photoelectric cell which
explores the original. For it to be effectively send, the sender and receiver must have the same
equipment which are compactible
A4 Tele Compactible
document computer tele computer A4 document
Trans Pac
network
How to send
Sender;
Receiver
Base on the sender`s instructions, the receiver place blank sheet of paper in the machine
Select speed base on the sender`s instruction
Depress the reception key when the sender invites
When document is received, the telephone communication is re-established
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i. Teleprinter
Figure 29:Teleprinter
TYPES OF TELEPRINTER
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Operation
The sender types the text on the keyboard and this action provokes perforation on the band
of the paper which is put by a telegraphic device joined to the teletex network. The printer now
permits one to control the message in the preparation such that the print comes out in red on the
band but on the band of his correspondent it is black.
Advantages
Disadvantages
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Principle
The sender prepares and types his messages on the keyboard while using the screen for control.
The text is read and corrected on the screen and then can be stored in a diskette. It will then be
sent at a convenient moment chosen by the operator.
• Send and receive messages at all times, even when the correspondent is absent.
• Joins through the P & T services and telegraphic services correspondents who have not
subscribed to a telex network.
Advantages
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In addition to those of Tele=printer with perforated band, we have a possibility of using terminal.
Disadvantage
VIDEOTEXT
Communication has several tools that facilitate the transmission of information. One of
these tools include videotext. Videotext is a general term describing those services that display
text information on a modified television set.
Definition
Types of videotexts
Teletext
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text only or type with pictures. Enhancement of television set technology by increasing data store
of memory in the television set, by the ability to receive computer programmed.
Two types of videotext systems are available, videotext or teletext and view data system.
(It is an information service in which data is transmitted over television cables or telephone lines
and displayed on a television or computer screen in the home. It is a broadcast (one way) service
that displays text information on a modified television set. The system is one way since the
viewer can only receive information transmitted by television broadcast companies on the back
of the television picture signal.
Viewdata
This is a term used to describe information system which combines the use of a computer storing
in a database, telephone line and television set. it differs from teletext services in that
information is transmitted to the modified television set viewing standard telephone line and not
by area wave transmission
Therefore, it is a two-way system because users transmit information as well as the receiver
receives information connections to the view data system. It usually involves passwords and
these passwords are provided to all the users by the system operators
Public viewdata
This system is called Prestel in Britain because information is sent to the Prestel
computer by private information providers.
The date here is more specialized and varied than that of teletext services and more useful
to business. These providers can input current date through keyboard onto the group of pages,
rented from |British Telecom. These keyboards are connected to the telephone line and television
set. Determine how much a viewer will be charged for viewing a page. Such information store in
the Prestel computed can either be made available to a limited group or general public
The materials required for operating a videotext service include the following:
• A videotext machines
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• Video console
• A computer
All these basic things must be available before a videotext service can be operated.
Videotext machine
It is a machine with text terminals attached to it; used for typing and transmitting information
into a decoded television screen
Video console
It is a visual display unit which is connected by a serial port to transmit information into
other text terminals. The video consoles
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Figure 32:Video console
Defines television screen as a piece of electrical equipment on which you can watch programmed
with moving pictures and to retrieve information since the videotext is passing on the screen.
Technical desk
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Figure 34:Technical desk
Transmitter
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Computer
The page background can be realized using 24 lines of 40 characters of information with
each grid cell corresponding to a character position. The title and subtitles can take more than
one bon. The different parts must be separated by one or more lines. The text must contain 12 to
14 lines the lower are presented in form of enumerations or tables. User guide should be chosen
to perform a key on the keyboard to type. Below is an example of a page background
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