Republic of the Philippines

UNIVERSITY OF NORTHERN PHILIPPINES

Tamag, Vigan City
2700 Ilocos Sur

Operations Management and Total Quality Management

Self-Assessment:

1. Explain the strategic importance of product and service design. (10pts)

- Service design ensures that the product and service is developed for
users and the group of purchasing customers. Service design looks at
the service comprehensively from the customer’s perspective. In other
words, service design applies to everyone and everything. Service
design ensures the delivery of value to the customer and the
customer’s customer. Service design also looks at service development
from the customer’s perspective. At best, it focuses on the customer in
the early stages of product development. This ensures that the product
and service is developed for users and the group of purchasing
customers. Service design takes both the user experience and customer
experience into account. User experience emphasizes functionality and
ease, while customer experience leaves a memory. product design is to
create a good or service with excellent functional utility and sales
appeal at an acceptable cost and within a reasonable time.

2. Describe what product and service design does. (10pts)

- Service design is the coordination and combination of people,

communication, and material components to create quality service.
Product and service design translate the customer wants and need into
products and services. Also, Product and service design id the
combination of manufacturing capabilities with product and business
knowledge to convert ideas into physical and usable objects.
3. Identify some reasons for design or redesign. (10pts)
- Design is what makes your products creative and beautiful, the design
or the packaging of you products is the first thing they’ll see. While
redesigning is when you want to make a changes in the designs of your
products or you want to upgrade it and to make it even more beautiful
and better. The objective of product design is to create a good or
service with excellent functional utility and sales appeal at an
acceptable cost and within a reasonable time. The product should be
produced using high-quality, low-cost materials and methods.