Professional Documents
Culture Documents
Maddie Fisher
Family Relations 2022
Family Programs Coordinator
Mmf5705@psu.edu
484-975-3854
January 5, 2022
The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
Table of Contents
I. Introduction..............................................................................................................................3
II. Your Captain Responsibilities.................................................................................................4
III. General FR Pre-THON Events............................................................................................6
Captain Summit.....................................................................................................................................................6
All-Captain Mat Cleaning.....................................................................................................................................6
Harvest Day...........................................................................................................................................................6
THON Athletic Events..........................................................................................................................................6
THON 5K..............................................................................................................................................................6
Teen Nights...........................................................................................................................................................6
100 Days................................................................................................................................................................6
Family Carnival.....................................................................................................................................................6
Retreats..................................................................................................................................................................7
Candlelight Vigil...................................................................................................................................................7
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
I. Introduction
Congratulations and Welcome to Family Relations!
Being selected as a FR Captain for THON 2023 is such an incredible achievement. You
should be so proud of yourself for having the drive and passion to apply for a leadership position
within in the largest student run philanthropy in the world! Serving as a Family Programs
Coordinator for THON 2022 was one of the most gratifying experiences of my life. Being able to
connect with families as not only a resource, but as a friend, taught me so much about why we
THON.
I hope that you love this position as much as I do! Work closely with your direct co-
captain (aka your new best friend!) and always know that you can turn to your fellow captains
and director for advice, inspiration, or even just a good hug. For the Kids forever and always!
With love, Maddie Fisher
THON is a student run philanthropy committed to enhancing the lives of children and families
impacted by childhood cancer. Our mission is to provide emotional and financial support,
spread awareness, and ensure funding for critical research- all in pursuit of a cure.
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
II. Your Captain Responsibilities
As a THON volunteer, you are a THON Captain first, your committee second, and your position
third. Your actions represent THON and its mission; you must always think about how you are
contributing to it.
As a THON Captain…
Remember that every position and every committee is important! Support all of THON
endeavors and events that all captains are called upon to participate in.
Always be respectful and aware of your words and actions. You are a representation of
the THON Community- this applies to all actions in person and on social media.
Make sure to actively fundraise and support campaigns supporting THON. This includes
all separate efforts, including alternative fundraisers and campaigns, that are hosted.
Ensure that THON is a space for all types of people. THON is an inclusive environment
that brings together Penn Staters from all backgrounds for one common cause.
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
III. General FR Pre-THON Events
Prior to THON in February 2023, you will have many pre-THON events that Family
Relations plays an important role in guaranteeing success. Every Captain committee plays an
important and individual role in facilitating the success of each of these events.
Captain Summit
o Shortly after being selected as a captain, you will attend this all-captain meeting that
is essentially a crash course on everything you need to know about being a captain!
Expect information on Microsoft, a family speaker, THON Branding, and other useful
information.
All-Captain Mat Cleaning
o This is a fun event to help OPP clean the mats that are used THON Weekend. Prepare
to bond with your committee and get soaked!
Harvest Day
o This first event with the families is a memorable and magical way to kick off the
THON year. You will have shifts throughout the day at the farm where the event
takes place.
THON Athletic Events
o Throughout the year, there will be various THON Sporting Events that families have
the opportunity to attend. These include THON Football, Men and Women’s Hockey,
Wrestling, Women’s Volleyball, Men and Women’s Soccer, and THON Hoops!
Sporting events are a great time to interact with families and facilitate interactions
with other volunteers. Expect to have shifts at these events to staff the family lounge,
seating areas, and other places FR Captains are needed.
THON 5K
o A 5K run that occurs in October on PSU campus. This is the first “big” THON event
of the year with multiple committees, orgs, and families attending. Expect to have
shifts throughout the event.
Teen Nights
o There are two Teen Nights throughout the year, and these events are special nights
tailored to our teens! Usually, Teen Night 1 will take place at PSCH and involves
games and bonding geared towards our teens. Teen Night 2 will typically take place
at a different location with an activity for everyone. (Ex. Laser Tag, Bowling, etc)
100 Days
o The Family Event Coordinators plan 100 Days Celebrations for the
families at Hershey, and FR can join in the festivities at the HUB.
Family Carnival
o This is a very large event with many families in attendance! You will have shifts
throughout the day checking families in, at family meals, and other places throughout
the day. The day is full of games and memories! All of the captain committees will be
in attendance, so this is the perfect event to facilitate interactions.
Retreats
o FR will traditionally have a fall retreat and spring retreat. These are priceless
weekends to bond with your co-captains.
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
Candlelight Vigil
o The Candlelight Vigil is put on by the Bereaved Family Contacts for the entire THON
Community. This event honors THON’s Angels and is the perfect reminder of why
we THON leading into THON Weekend.
Family Side:
You will create a Microsoft Form within the Family Relations One Drive to share with
families. Ensure that the link is accessible to anyone who has access to it ( not just THON
volunteers with a psu.edu email). The registration is rolling, so families can apply anytime
throughout the year. We kept the form brief and included the following questions:
Family member’s name
Family member’s age
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
Family member’s gender
Home address, if you are willing to share with your Penn Pal
Email address, if you are willing to share with your Penn Pal
Phone address, if you are willing to share with your Penn Pal
Family member’s interest, hobbies, and passions
Committee preference: make a list of all committees
Do you have any questions, concerns, or any important information we should
know about?
After this application is created, send a blurb to be sent out in the Family Contact Emails! We
had this sent in the Family Newsletter by Caroline.
FR Liaison Side:
FR Liaisons complete this form on behalf of their committee as they are the main
communicator between the family and the committee. Here are the application questions.
Committee ( make a list)
Name of captain that they’re applying on behalf of
Name of FR Liaison(s)
What are some unique ideas that you have in mind for communicating with your
Penn Pal?
Are there any virtual activities that you have in mind for engaging with their
family as well?
This application was explained during the FR Liaison meeting and was sent to their captains in
the CWC channel. We also sent out reminders in the FR Liaison channel so they were aware of
the application deadline.
Pairing Process:
Grading the applications is a tedious process, but important in making sure we facilitate the best
family interaction. We exported the results from the FR Liaison form to an Excel Sheet that we
could markup. We read their application from the web version with their responses and recorded
our grading on an Excel sheet within Teams. Green= YES, Yellow= MAYBE/FUTURE
PAIRING Red= No. Our gradings were based on effort, creativity, detail, and care put into the
application.
Step 1) Read all applications and make first impression judgements
o It took two different meetings for us to really decide what committees we
liked best
Step 2) Pair all the families that have signed up!
o Look at the families interests to find their match
o Try to have variation in committee types so all types of volunteers can
have family experience.
Step 3) Announce pairings and send email to captains
o We made the power point and template letter that you send in the pairing
email!
o All of all the emails we sent you can see in your position email
Step 4) Committees will reach out to their Penn Pal on their own with an introductory
email
o Have the committee CC family.programs@thon.org on it
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
After creating the application, we created a blurb to send out to the families in the Family
Contact emails, specifically to Teen Families. We also had the Teen and Adult Coordinator
post the blurb in the Teen Groupme. Lastly, we had the FR Director post the blurb in the
Family Newsletter.
Captain Side:
You will also have to create a captain application. This should have a hard deadline due
to the limited number of families that apply. This year we gave the captains 2 weeks to fill this
out. We also made this application have more detail, so we included:
Please list your captain committee:
Names of co-captain pairing:
Captain position(s):
Why do you want to be a part of the Teen Mentorship Program?
What new ideas do you have for communication with and engaging your mentee,
especially in this new virtual environment with limited in-person contact and
interaction?
Are there any virtual activities that you have in mind for engaging your mentee
and their family as well?
What ideas do you specifically have for incorporating your teen into your role
within the THON Community and on your captain committee? Are there
opportunities for incorporating your teen mentee into any projects or opportunities
related to your captain position?
Are you involved with any THON organization that already allows you frequent
communication and contact with a Four Diamonds Family? If so, please list.
After the application was made, we crashed the Captain meetings and then had Caroline push the
application in the general THON Captain teams channel.
Pairing Process:
Time to Pair! This year we got 13 captain pairs to apply as well as 7 teens. We used a similar
process to the Penn Pal pairing wit the excel sheet and different colors representing yes, maybe,
and no. Here are some tips we used for the pairing process:
Step 1) Reached out to the family contact/Teen and Adult Coordinator/anyone
that may have a close relationship with the Teen, so you can learn more about
them!
Step 2) We then looked at the Teens preferences and sorted the excel doc to only
show us those applications.
Step 3) Christine and I each looked through the applicates and “greened” the ones
that jumped out to us as a potentially great pairing.
o We then together discussed the pros of how each pairing could be beneficial
and usually were able to narrow it down to the perfect fit!
Step 4) We then sent out an email to both captains paired. Here is our paired yes
letter along with the power point, and letter template. We also included this year’s
Family Interaction Guide.
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
c. Family Relations Liaisons on Committees
I really loved this part of the position! Christine and I worked with over 160 Family
Relations from all different committees! Below is the list of goals for this portion of our position:
Foster meaning full impacts on our families
Provide insight into the workings and responsibilities of the Family Relations
Committee
Create an environment to brain-storm new ideas and initiatives for Family
Relations
Feel well equipped and comfortable to have interactions with our families
To get the word out about this program, Christine and I crashed all Captain committee meetings
to ensure that CWC had a grasp of this required position on their committee. We made an
application for the Captains to share with their CMs and allowed them to have full autonomy of
selecting their FR Liaison(s). We gave CWCs the freedom to select 1-2 FR Liaisons if they felt
like there were multiple CMs fit for this role. Once they were selected, CWCs input their
information to our Excel spreadsheet so that we could add them to the Teams Channel. Once
they were added, we made announcements about monthly meetings. In these meetings, we cover
position of the week, FR Captain Crashes, and other action items for FR Liaisons to bring to
their committee meetings. We held Zoom makeup meetings the same week as the in-person
meeting. We did not announce the Zoom meetings at the same time as the in-person meeting due
to the potential of Liaisons choosing to forego the in-person experience. At in-person meetings,
all Captains doing crashes are able to attend, something not present in the Zoom makeups.
FR Liaison Timeline/Meetings
Here is a rough timeline we used:
10/4/2021- Created FR Liaison Application and posted it within the CWC
Channel
10/31/2021- Posted an Excel Sheet to the CWC Channel for Captains to fill out
their FR Liaison’s information
11/2/2021- Posted Welcome Message in Teams Channel with Meeting #1
information
o We gave them less than a week’s notice, so we were flexible with excuses-
after this we gave them the rest of the meeting dates and times for the year.
11/7/2021- First Meeting in Chambers 112 at 6 p.m.
o Makeup Meeting via Zoom 11/11/2021 at 6 p.m.
o Recap #1 posted 11/8/2021
12/5/2021- Second Meeting in Chambers 112 at 6 p.m.
o Makeup Meeting via Zoom 12/6/2021
o Recap #2 posted 12/6/2021
Meeting #1 Agenda
o Introduction and Congrats
Introduction to FR Director and FPCs
o Goals for this Position
o Position of the week – Family Programs Coordinator, New Family Contact,
DR/SL Liaison
o FR Liaison Responsibilities
Penn Pal Program
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
o Warm Welcome Program – NFC (New Family Contacts)
o Kids Mail – DR/SL Liaison
o Inspiration: Family Story
Meeting #2 Agenda
o Position of the Week – Bereaved Family Contacts, Teen and Adult Coordinator
o Penn Pal Update
o Teen Mail Information – Teen and Adult Coordinator
o Angel Awareness Program – Bereaved Family Contacts
o Inspiration: THON Logo Reveal Video
d. Captain in Training: Family Carnival
Description: Captain-in-Training is a scavenger hunt held during both THON weekend and
Family Carnival. There are two 30 minute slots blocked off during Family Carnival for Captains
to be paired with a child or teen to complete a scavenger hunt on their own. Captain in Training
facilitates family interaction for Captains of all committees! During the scavenger hunt, the child
and captains will approach other THON Captains with fun dares or silly questions!
Timeline
Week of 11/14/2021:
Created a captain & family sign up form.
SL Request for Fam Carn was due 11/12
o We requested clipboards, markers, and lanyards for this activity. We ultimately
did not use the lanyards as nametags due to it feeling hectic and grabbing kids
to participate.
Week of 11/30:
Sent YES and NO emails to captains that applied!
Made the scavenger hunt
o You can find the scavenger hunt at the end of the report and you can use the
same one or tweak it as you see fit! As your Director to print these before the
event, and request clipboards from SL to use during the event.
Family Side:
We created a Family form that included:
Family Name
Name of family member’s participating
Email
Do you have any questions, concerns, or any important information we
should know about?
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
Stress that they should fill out a separate form for each child. We then wrote a blurb and sent it in
family contact emails. We didn’t have a hard close with this application as we wanted as many
families to sign up as possible. We even had families sign up or join CIT in the moment.
Captain Side:
Their captain form included:
Captain Names (apply as a pair to keep 2 to 1 rule)
Phone number
Email
Captain Committee
Availability during Family Carnival (first or second shift)
Why do you want to be a part of the CIT Program?
Execution of CIT at Family Carnival
We told the Captains in their "YES" email to meet in the family lounge about 10 minutes
prior to the event, so like 12:50. Tell the families the same, and pair the kids and Captains and
give them the scavenger hunt sheet.
This felt a little hectic because our families that signed up were no-shows at family
carnival. We ended up abandoning our initial pairings and just sending kids off with two
Captains. We recruited some kids last minute to do it. Going forward, know that you can pair
kids and captains ahead of time or you could just do it day of, in the moment.
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
Teams
4 THON Teams: FR, Deliverables, Captains, Committee Members
30 THON Teams Channels
Chelsea Lewin and Sarah Russel, THON 2022 | New Family Contacts
The NFC’s are in charge of the Warm Welcome Program and we coordinated
with the to make sure there was no overlap with pairing in the Penn Pal Program
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
Jacob Groger and Sarah Kronsberg, THON 2022 | Family Relations/ Rules and
Regulations Liaisons
We coordinated the theme for the Founders Entrance and Family Lounge with
Jacob and Sarah! We also touched base on what supply requests are needed for
each area to avoid overlap of requests.
VIII. Working with FR and Other Committees
Working with FR
Outside Committees
Jeanette Debek
o Family Relations Liaison on THON Entertainment
o Ent.fr.liaison@thon.org
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
Selected for FR 2022
Received final report from predecessors and met with them via Zoom to ask
questions and get advice
1-on-1 with Christine to get things started with the FR liaison applications, set up
our email and look over our predecessors’ finals
Attended the Captain in Training Summit
Week #2 (9/12/21- 9/19/2/1)
1-on-1 with Caroline to go over my position and answer my questions
Uploaded my clearances
All Captain Mat Cleaning
Wrote my Goals and Visions
Week #3 9/19/2021- 9/26/2021)
Met with Christine to finalize FR Liaison applications
Took the SORACC
Week #4 (9/26/2021-10/2/2021)
Sent my introduction email to my family contacts
Met with Christine to prepare for our upcoming meeting crashes, made forms for
various programs (PPP and TMP)
Submitted the Code of Conduct
Harvest Day!
Week #5 (10/2/2021-10/9/2021)
Meeting crashes for all captain committees ( we got 13 committees done in one
night by splitting it up!)
24 Hour Rule for THON 5K
THON 5K
Week #6 ( 10/10/2021- 10/17/2021)
Took a tour of the BJC
Posted FR Interview Questions for CWCs
Posted Welcome to THON Blurb
Final meeting crashes for committees not covered last week
Week #7 ( 10/17/2021-10/24/2021)
1-on-1 with Caroline to touch base on programs/pairings
Decided Family Lounge Theme
Week #8 (10/24/2021-10/31/2021)
Created meeting schedule for FR Liaisons
Penn Pal Application closed
Started grading process of Penn Pal applications
Uploaded an Excel Document for CWC’s to put their FR Liaison’s info into
Requested meeting rooms for FR Liaison Meetings ( 112 Chambers)
Week #9 ( 10/31/2021- 11/7/2021)
Added all FR Liaisons into Teams Channel
Sent intro message and meeting information to FR Liaisons
Paired teens for Teen Mentorship
SL Request submitted for Fam Carn CIT
Week #10 (11/7/2021-11/14/2021)
Met with Teen Coordinator for CIT THON Weekend
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
Met with FR/DR Liaison about Family Lounge Decorations
FR Liaison Meeting #1 and Makeup Meeting the following day on Zoom
Teen Night at Hershey Lodge
Week #11 ( 11/14/2021- 11/21/21)
Sent final pairings to Caroline to review
Sent CIT Family Carnival Forms to families and captains
Emailed Penn Pal Committees with yes emails
CIT posted by Caroline in THON General
THANKSGIVING BREAK ( 11/21/2021-11/28/2021)
Week #12 (11/28/2021-12/5/2021)
1-on-1 with Caroline
Met with FR&R to discuss SL Requests for Family Lounge THON Weekend
Family Carnival and CIT
FR Liaison Meeting #2
Week #13 (12/5/2021-12/12/2021)
Submitted SL Request for Family Lounge THON Weekend
Met with Teen and Adult Coordinator to discuss CIT for Teens THON Weekend
THON Weekend Deliverables Workshop
Abbreviations
AAF = Adopt a Family
AOT = Angels of THON
AAP = Angel Awareness Program
ACO = All Captain Orientation
BFC = Bereaved Family Contacts
BS = Blue Storage
CCC = Closer to a Cure Celebration
CIT = Captain in Training
CM = Committee Member
COL = Circle of Life Video
COT = Circle of Trust
COTW = Captain of the Week
CWC = Captains with Committee
CWCFG = Captain with Committee Focus Group
DOBOs = Donation Boxes
EC = Executive Committee
EP = Entrance Plan
Fam Carn = Family Carnival
FEC = Family Events Coordinator
FEP = Family Education Program
FRENT = Family Events Coordinators & ENT FR Liaison
FR&R = Family Relations Rules & Regulations Liaison
FSOTW = Family Story of the Week
FTF = For the Future
GCI = Gift Card Initiative
HFS = Hershey Fashion Show
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The 2021 Penn State IFC/Panhellenic Dance Marathon
Benefitting Four Diamonds, Conquering Childhood Cancer
HHTD = Hershey Holiday Toy Drive
IL = Inventory Liaison
KCW = Kids’ Color Wars
KFS = Kids’ Fashion Show
KMC = Kids’ Mail Call
KTS = Kids’ Talent Show
MBM = Minute by Minute (part of deliverables)
NFO = New Family Orientation
PPP = Perpetual Pennant Project
SIOs = Special Interest Organizations
SSO = Sleep Shift Officer
SVT = Special Visitor Trip
TCU = THON Chair Update
TCW = THON Chair Workshop
TEENetwork = THON Engagement and Empowerment Network
THObby = area with chairs and the big window around the corner from office
THOffice = THON Office
TTS = The THON Showcase
TVU = THON Volunteer Update
TW = THON Weekend
VPPP = Virtual Perpetual Pennant Project
Inspiration/Conclusion
a. Include any photos, meaningful quotes, family stories you carry with you,
lessons you learned, etc.…all the touchy-feely things. J
Appendix
a. Include screenshots or text clippings of ALL of the important documents
that you have used thus far, including critical
emails/Teams messages, timelines you have created, projects you have
worked on, Excel sheets that were especially important, questions for forms
that you did NOT create in your Teams folders, etc. Anything that will help
FR 2023 should be included; if you’re still working on documents, they
should be incorporated throughout the remainder of the year into your Final
Report.
b. Throughout your Mid-Year, you can talk about an email template in one
of your sections, and then say “see Appendix 3” as a reference to the
screenshot, which will be kept here in this section.
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