TQM ASSIGNMENT ON

“MARUTI SUZUKI”

SUBMITTED TO:
ASST. PROF.
PRANSHUMAN SUBMITTED BY:

PARASHAR VANI GANGIL (42)

MEANING OF TOTAL QUALITY DHANANJAY SINGH (15)

MANAGEMENT RAGINI SHARMA (30)

SIMRAN SAXENA (41)

Total Quality Management is defined as a customer-oriented process and aims

for continuous improvement of business operations. The philosophy of TQM

stresses on a systematic, integrated and consistent approach involving

everyone and everything in an organisation.

A core definition of total quality management (TQM) describes a management

approach to long-term success through customer satisfaction. In a TQM

effort, all members of an organization participate in improving processes,

products, services, and the culture in which they work.

The concept of TQM can be understood by understanding the three terms that

make the concept.

These are:

1.Total – Everyone associated with the company is involved in continuous

improvement including customers and suppliers.

2.Quality – Customers stated and implied requirements are fully met.

3.Management – Executives are fully committed.

TOTAL QUALITY MANAGEMENT (MARUTI SUZUKI)

 'WAY OF LIFE'

COMPANY NAME MARUTI SUZUKI INDIA LIMITED

FOUNDER GOVERNMENT OF INDIA

OWNER SUZUKI MOTOR CORPORATION

ESTABLISHMEN 24 FEBRUARY 1981

T DATE
HEADQUARTER NEW DELHI, INDIA

REVENUE INR 79031.40 CRORES

CHAIRMAN RAVINDRA CHANDRA BHARGAVA

ATTRIBUTES OF TQM AT MARUTI SUZUKI

 Kaizen: Japanese term for "improvement" or "change for the better",

refers to philosophy or practices that focus upon continuous

improvement of processes in manufacturing, engineering, supporting

business processes, and management. Improving standardized activities

and processes, kaizen aims to eliminate waste.

 Continuous Improvement: It starts with "Which procedures can be

done better or more efficiently?” Continuous development of managers

and employees along with process improvement. When everyone in the

company accepts a degree of ownership, innovative ideas are developed

and ongoing improvements are able to be made with valuable

organizational input.

 Customer orientation: Customers are the heart of a successful business,

employee’s commitment for providing the best customer service possible

and always looking for better techniques for better customer

satisfaction.

 Integrity: Strong ethics are deeply entwined with TQM principles,

organizations which embrace these concepts tend to make ethically

sound decisions and the right choices. As a result, solid business

practices result and this adds significant value to an organization.

 Team Work: Good relations among the employee and harmonic working

condition are handy in maintaining quality at Maruti.

 Maintaining minimal finished goods inventory: Maruti’s do

forecasting for demand; taking an order; giving an accurate promise date;

sourcing and manufacturing the right goods.

 Constant efforts to increase the productivity of labour and capital:

Training and simulation and solving real time queries are some of the

methods of improving the productivity.

 Lean manufacturing and zero inventory are its goals: Maruti’s Supply

Chain management represents one of the best examples of lean

manufacturing in the country.

 ACCOLADES OF MARUTI SUZUKI

 Maruti Suzuki was awarded with ‘Corporate Excellence–

Commendation of Significant Achievement’ Certificate at the

prestigious CII-ITC Sustainability Award 2016 for its CSR initiatives.

 Quality Circle team from Maruti Suzuki India was adjudged the winner

of the 29th QC Preliminary Competition- 2016, organised by the

Confederation of Indian Industry in Haridwar.

 Award for winning Customer Satisfaction Index (CSI) for the 16th time

in a row.

 Won the prestigious ‘Golden Peacock National Training Award -2012’

for its excellence in training practices and expertise in unique &

innovative ways to address the training & development challenges.

 PRINCIPLES OF MARUTI SUZUKI SKILL

DEVELOPMENT

(5S)

5S is a philosophy to live by. It consists of:

• SEIRI (sorting): To distinguish between what is and isn’t needed;

• SEITON (setting in order): To get ready to pick what you need when you

need it at once;

• SEISO (cleanliness): To keep your workplace clean by removing rubbish, dust

or dirt;

• SEIKETSU (standardising): To repeat Seiri-Seiton-Seiso according to a

predetermined schedule and improve & maintain the workplace environment.

• SHITSUKE (sustaining the discipline): To observe what has been decided; To

train people to observe it;

5S helps to improve productivity, promote behavioural change, and exposes

problems. Siddharth Sonvar, Manager of Skill Development at Maruti Suzuki

says, “Before, there would be complete chaos, we created a system where the

punching out could be done in an organised manner using the 5S principles.