Republic of the Philippines

Department of Education
Region IV-A CALABARZON
Division of Batangas
San Juan West District
ANGELES LUISTRO NATIONAL HIGH SCHOOL
Bulsa, San Juan, Batangas
S.Y. 2018-2019

Name: _______________________________ Date: _______________

Grade:_______________________________ Score: ______________

Third Periodic Test in Technology and Livelihood Education G9

HOUSEKEEPING

I. MULTIPLE CHOICE
Directions: Encircle the letter of the correct answer

1. It is the chief male servant of a household, usually in charge of serving food, the wines, liquors and the

care of silverware.
a. Butler c. Housekeeper
b. Room Attendant d. Sewer
2. What is the main role of a butler?
a. Personal assistant c. Well versed in personal care
b. Anticipating guests needs d. All of the above
3. All of the given choices are the qualities of a professional butler, except ___________.
a. Prompt c. Familiar
b. Courteous d. Well-groomed
4. The Laundry Section is usually managed by a ______________.
a. Laundry Manager c. Laundry Washer
b. Laundry Attendant d. Seamstress
5. A good butler should demonstrate competency in ___________.
a. Offering unpacking service
b. Handling guests belongings whilst cleaning a guests rooms
c. Handling clothes in a wardrobe
d. All of the above
6. Relationship between two or more people characterized by agreement and harmony.
a. Communication c. Personal Grooming
b. Rapport d. Personal Hygiene
7. What do you call to the guest who arrives without a reservation and simply walks in off the street
seeking accommodation?
a. Walk-in c. Outsiders
b. VIP d. high-roller guest
8. Specialist piece of ironing equipment used to optimize the pressing of certain pieces of clothing or parts
of certain items.
a. Washing Machine c. Buck
b. Water Dispenser d. Dryer
9. The personnel which is responsible for washing and drying the laundry items.
a. Valet runner c. Flat Ironer
b. Washer d. Dry cleaner
10. Activities undertaken by a person to ensure they are well presented and their personal hygiene is
acceptable.
a. Taking a bathe everyday c. Regular
b. Trimming nails d. Grooming
11. Guests in a casino who spend lots of money in the casino, through gambling. They are often given
various free products and services such as room, valet, meals, and beverages as an incentive.
a. High-roller Guest c. Very Important Person
b. Walk-in d. Very Very Important Person
 12. Staff who assist the guest with business or personal affairs.
a. Butler c. Housemaid
b. Room Attendant d. Personal Assistant
13. One of the personnel in the laundry section which is responsible for sorting, classifying and labeling of
laundry items.
a. Flat ironer c. Steam presser
b. Sorter/marker d. Linen Attendant
14. What color code is used if the laundry item is for dry cleaning?
a. Pink tag c. Blue tag
b. Red tag d. Black tag
15. What is the first step in unpacking the luggage of the guest?
a. Unpack the things of the guest
b. Send the dirty clothes of the guest to the laundry department
c. Hang the suit of the guest in the closet
d. Obtain the keys necessary to open the luggage

II. TRUE OR FALSE

Directions: Write T if the statement is correct and F if the statement is incorrect.

_____16. A butler is committed to the highest standards of service, anticipates as well as expedites,
organizes as well as implements, and delegates effectively.
_____17. A Butler mission is to be professional at all times, well-groomed, discreet, trustworthy, tactful,
honest, hardworking, proficient and sincere.
_____18. Intrapersonal communication is the foundation of human interaction.
_____19. Plenty of rest can leave you feeling run down and can compromise your body's natural defenses,
your immune system.
_____20. Brushing minimizes the accumulation of bacteria in your mouth, which can cause tooth decay
and gum disease.
_____21. The correct wearing of the venue uniform is a key to personal presentation.
_____22. Make-up must be kept neutral for women – with excessive eye shadow and dramatic colours for
lips or eyes.
_____23. The drying times and temperature do not vary considerable according to the type of linen /
cloths. 

_____24. One of the safety precautions of sorting laundry is to wear gloves as per industry standard.

_____25. A first step in unpacking luggage is to obtain the keys necessary to open the luggage and the
locks.

III. ARRANGING OF STEPS

Directions: Arrange the steps according to its proper position.

Laundry Procedures (26-30)

_____ After pick up, the items for washing are endorsed to washer for processing.
_____ The laundry list and laundry item are picked up by the valet runner.
_____ The guest will fill up the laundry list and may request for pick up either through housekeeping or
laundry office.
_____ The laundry item will check by the attending staff in front of the guest and the laundry list.
_____ After washing, if the laundry items are need for another processing, it will send to the presser, hand
ironer and utility presser.

IV. IDENTIFICATION
 Directions: Write GH if the item belongs to Good Hygiene and GG if the item belongs to Good
Grooming

_____ 31. Taking a bath everyday.

_____ 32. Applying of light make up.
_____ 33. Wearing of suitable deodorant.
_____ 34. Men must be clean shaven.
_____ 35. Use of lightly scented perfume.

V. ENUMERATION
Directions: Enumerate the principles of communication. (36-40)

VI. ACRONYMS
Directions: Give the meaning of the following acronyms.

41. AM - ___________________________
42. PM - ___________________________
43. CRS - __________________________
44. ETA - __________________________
45. ETD - __________________________

VII. ESSAY
Directions. Explain the question briefly. (46-50)

1. What are the different roles of a butler?

“Always do your best, what you plant now, you will harvest later”
Og Mandino

Prepared by:

LENI MAY N. LUISTRO

TLE Teacher
Noted by:

ANTONINO S. PALAGANAS
Teacher in Charge