Rupesh Agrawal

Assistant Manager - Operations

Professional with 10 years of experience into Operations, I've worked in e-commerce (Amazon), customer
service ([24]7.ai), and an Ed-tech start-up (Embibe), where I was responsible for the operation
management, vendor management, catalog operations, and customer support. I obtained an Executive
PGDM in International Business Management and have extensive experience in the export/import
industry. Seeking new opportunities in Operations or Program Management, and am willing to relocate if
necessary.

rupeshkumaragrawal@gmail.com +91 7204701058

Bangalore, India linkedin.com/in/rupesh-agrawal-b6534443

WORK EXPERIENCE SKILLS

Embibe Operations Management Six Sigma
Assistant Manager - Operations
04/2020 - Present, Bangalore, India Capacity Planning Customer Service
AI Powered learning & score improvement online platform
Achievements/Tasks Process Improvement Strategic Planning
Managing a team of 20 content and support associates and 4 team
leaders. Assisting the operations manager in daily operations.
Reporting to top management on a monthly, quarterly, half-yearly, or VOLUNTEER EXPERIENCE
annual basis. Making suggestions for improvements to current
operational goals. Galaxy Chemicals
Working in a fast-paced cross-functional team I was on the Growth Export/Import Manager
Hack team for a new product launch. To ensure smooth operations, I 09/2019 - 02/2020,
collaborated with Frontend, Data Science, and IT teams. Multiple
Ahmedabad, India
stakeholders were managed without escalation.
GALAXY CHEMICALS Solvent Thinner Manufacturer Supplier In
Gujarat India.
FOVOH (Sunilkiran Exports Private Limited) Tasks/Achievements
Managing Director I understood the business process' flow. Participated
04/2019 - 03/2020, Ahmedabad, India in Thinner's production. Was in charge of exports and
Private Limited Import & Export firm imports.
Achievements/Tasks
Getting the hang of export/import. Choosing an export good
products. Verifying B2B Buyers at Trade Shows. Reviewed all export- EDUCATION
import commercial documents. Prepare export orders and invoices
for overseas buyers. Executive PGDM
Alliance University
Amazon Development Center India Pvt. Ltd. 08/2019 - 06/2021,
Subject Matter Expert Bangalore, India
06/2013 - 02/2019, Bangalore, India Executive Post Graduate Diploma In Management
Achievements/Tasks A Business Analysis of Soya Bean Potential in India
I led a ten-person team. New strategies improved team metrics. We Indians prefers soya bean foods blended with other
worked to identify and resolve inbound shipping issues. I spent a foods. Direct farmer procurement increases net farm
month in the HYD warehouse clearing Diwali backlogs. We went from income.
9000 to 100 in 30 days with savings of one million US dollars.
Import & Export Certification Program
[24]7.ai IIIEM
Service Advisor 07/2019 - 09/2019,
01/2012 - 04/2013, Bangalore, India Ahmedabad, Gujarat
Org supports CapitalOne Bank's US customers. Courses
Achievements/Tasks Getting the hang of export/import. Choosing an export
For CapitalOne Bank, I handled US consumers. I acted as the Team good Exports of High-Quality Products. Verifying B2B
Leader's assistant in escalation situations. I received the performance Buyers at Trade Shows.
of the year award for my strong track record.

HONOR AWARDS
Amazon Honored Me (06/2013 - 02/2019)
Extra mile award for great work. Customer delight award for better customer
service. First among equals award for top scorer for 6 months in a row.