ERIN KARINA SITEPU

Jl. Bunga Teratai No.23C Medan +62819646662 erinkarinasitepu@gmail.com Erin Karina Sitepu

PERSONAL PARTICULAR
Name Erin Karina Sitepu
Address Jl. Bunga Teratai No.23C Medan
Contact 0819646662 (Mobile)
E-mail erinkarinasitepu@gmail.com
Linkedin address Erin Karina Sitepu
Gender Female
Date of Birth June 1st, 1986
Nationality Indonesia
Marital Status Married with 1 kid

EDUCATION
Bachelor of Economic, Major of Management 2004-2008
University of Sumatera Utara, Medan
GPA 3.31 (scale 4.00)

PROFESSIONAL HIGHLIGHT

PT.Hermes Realty Indonesia (Hermes Palace Hotel Medan managed by Bencoolen)****4 star hotel
Human Resources Manager
June 2020 – October 2020
A single person who is responsible for, among other things, HR responsibilities and employee-related
issues.
Direct report: General Manager

PT.Hermes Realty Indonesia (Hermes Palace Hotel Medan managed by Bencoolen)****4 star hotel
Assistant Human Resources Manager
October 2014 – May 2020
Maintains and enhances the organization's of hospitality human resources by planning, implementing,
and evaluating employee relations and human resources policies, programs, and practices.
Direct report: General Manager

PT.Hermes Realty Indonesia (Hermes Palace Hotel Medan Managed by Bencoolen)***3 star hotel
Human Resources Supervisor
December 2013 - October 2014 4
Coordinated all department functions for team of more than 130 employees.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency
Direct report: General Manager

2019 | Erin Karina Sitepu

ERIN KARINA SITEPU

Jl. Bunga Teratai No.23C Medan +62819646662 erinkarinasitepu@gmail.com Erin Karina Sitepu

PT.Hermes Realty Indonesia (Hermes Palace Hotel Medan)***3 star hotel

Assistant Cost Controller
September 2011- December 2013
To Prepared monthly and annual expense forecasts, including any necessary recommended action
required to manage costs to achieve budget.
Managed accounting operations, accounting close, account reporting and reconciliations.
Direct report: Cost Controller

PT.Bank Mandiri (Persero),Tbk.Medan

Clerk / Teller
October 2009-2010
Provides account services to customers from record, cross selling, completing special request, reconcile
cash drawer, maintain customer’s confidence and protects bank operation by keep it confidential,
receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night
and mail deposits, selling cashier's checks, answering questions in person or on telephone, referring to
other bank services as well as complies with bank operations and security procedures by participating in
all dual-control functions maintaining customer traffic surveys, auditing other tellers' currency.
Direct Report: Head Teller / Cash Outlet Manager

INTERNSHIP

PT. BNI Sentra Kredit Kecil (Persero),Tbk. Medan

June 2007
Attend work, do the job and follow the employer's lawful instructions, work towards achieving the
qualification or statement of attainment stated in the training contract. Undertake the training and
assessment required under the training plan as well as keep the training record and produce it to the
employer, training organisation and/or the department of education and training when requested.

ACHIEVEMENTS
A team of one in running Human Resources Department for the last 5 years
Winning the Best KPI (Key Performance Indicator) Achievement in leading Human Resources
Department in the year of 2015 4
The only woman who is in charge as Head of Department from 8 others department in 2016-2019
Received 2 promotions, from supervisor to manager-level, in less than 10-months

2019 | Erin Karina Sitepu

ERIN KARINA SITEPU

Jl. Bunga Teratai No.23C Medan +62819646662 erinkarinasitepu@gmail.com Erin Karina Sitepu

SEMINARS & TRAININGS

Developing your potential by Gregory Ernoult -CEO Bencoolen (2019)

How to develop a positive attitude, how to read a daily revenue report, greeting the guest,
customer service, time management, fire drill training, standard greeting, handling guest
complaint, telephone courtesy, standard grooming & hygiene, effective communication, safety
and security, saving energy, integrated hotel system, good work manner, how to manage
complaint, attitude is everything, guest experience by HOD of Hermes Palace Hotel Medan
(2011-2019)
The power of teamwork, the manager’s role, the purpose of manager on duty, hospitality calls, e-
mail etiquette, how to control the cost, how to be an outstanding leader by Harryan Padaga –
General Manager of Hermes Palace Hotel Medan (2014-2018)
Teamwork by Jacob Mathew (2016)
Grow your sales, wow your service by Hermawan Kartajaya (2016)
Service Excellence by Hendrik Ronald (2015)
The Communication by Daniel Vianco (2015)
Sales Training by Jacob Matthew (2015)
A Great Leader by Gregory Ernoult – CEO Bencoolen (2015)
Brand Image Builder by Daniel Vianco (2014)
Leader For Tomorrow by Gregory Ernoult – CEO Bencoolen (2014)
Supervisor Skills by Gregory Ernoult – CEO Bencoolen (2014)
Accounting Training by Yenita Salim – Financial Controller Of Hermes Group (2014)
Training For Frontliners held by PT. Bank Mandiri (Persero), Tbk. (2009)
Menjadi Entrepereneurship Handal held by Bisnis Indonesia in collaboration of University of
Sumatera Utara (2008)
Menjadi Kreatif di Usia Muda dan Strategi dan Kreativitas Membalap Pesaing held by Yamaha
Motor & Marketing in collaboration with University of Sumatera Utara (2007)

VOLUNTEER ACTIVITY AND ORGANIZATION

HHRMA (Hotel Human Resources Manager Association) Sumatera Utara

Christmas Committee Hermes Palace Hotel Medan 2011-2019
Staffs Breakfasting/Halal BiHalal Committee Hermes Palace Hotel Medan 2014-2019
Christmas Committee GBKP Rg. Sei Batang Serangan Medan 2013
Christmas Committee Major of Management, Economic Faculty USU, Medan 2005
 Christmas Committee PERMATA GBKP Runggun Sei Batang Serangan, Medan 2005
Head of Finance PERMATA GBKP Runggun Sei Batang Serangan, Medan (youth organization
in church) 2008 – 2010
Head of Finance PERMATA GBKP Runggun Sei Batang Serangan, Medan (youth organization
in church) 2006 – 2008 4
OSIS (Students’ Union) Immanuel Senior High School, Medan 2002-2004

2019 | Erin Karina Sitepu

ERIN KARINA SITEPU

Jl. Bunga Teratai No.23C Medan +62819646662 erinkarinasitepu@gmail.com Erin Karina Sitepu

SKILLS
Hotel Management
Employee relations
Compensation administration
Personnel records maintenance
Staffing and recruiting
Human resources management
Hiring and retention
Compensation/payroll

REFERENCES

Mr. Gregory Ernoult

Chief Executive Officer – Bencoolen Management
(Hermes Palace Hotel Medan Management)
Mobile :08111461403

Mr. Yeyen Heryawan

General Manager – Beverly Hotel Batam
(Ex General Manager – Hermes Palace Hotel Medan)
Mobile :08192190661

Mr. Dhani Harry Prayudhi

General Manager – Hotel Wiltop by Bencoolen Jambi
(Ex- Cost Controller – Hermes Palace Hotel Medan Managed by Bencoolen)
Mobile : 081264661679
E-mail : dhani_august@yahoo.com

Mr. Benget Simarmata

Branch Manager ( Area Medan Balai Kota) – PT. Bank Mandiri (Persero), Tbk.
Mobile : 081382932441

2019 | Erin Karina Sitepu