D E D I RA H M AT

GENERAL MANAGER

PROFILE

Name : Dedi Rahmat

Address : Perumahan Royal Park
Tembalang, Semarang
Telephone : 0818877770
Email : dedirahmat219@gmail.com
Date of Birth : March 28, 1970
Family Status : Married
Nationality : Indonesian

C ONTAC T E D U C AT I O N

+62 818 877 770 1990 – 1994 : Akademi Pariwisata Indonesia

Yogyakarta - D3 Hotel Dept.
dedirahmat219@gmail.com Cumlaude - GPA 3.83
Royal Park, Tembalang, Semarang

PROFESSIONAL EXPERIENCE
EXPERTISE
02/2020 – Present
General Manager Artotel Yogyakarta
HOSPITALITY MANAGEMENT

PROJECT MANAGEMENT To complete understanding of all aspects of

Property Management in accordance with company
REVENUE MANAGEMENT mission statement, including maximization of financial
performance, guest satisfaction and staff development
TIME MANAGEMENT BUDGETING within established quality standards.
LEADERSHIP CRITICAL THINKING
VERBAL & WRITTEN COMMUNICATION 10/2019 – 02/2020
General Manager
NEGOTIATION
Sahid International Hotel Management & Consultant

In charge for The Allure Villas Pangandaran as

pre-opening team, set up for all standard and policy
LANGUAGES before hotel opening and Sahid Skyland City
Jatinangor Bandung to oversees all aspects of Hotel
operation, including maximization of financial
BAHASA performance, guest satisfaction and staff development
ENGLISH within established quality standards.

01/2018 – 09/2019
PERSONALITY General Manager
Hotel Santika Bandung

OPTIMISTIC Group of Santika Indonesia Hotels & Resort

PATIENT To complete understanding of all aspects of
Property Management in accordance with company
COMMUNICATIVE mission statement, including maximization of financial
CREATIVE performance, guest satisfaction and staff development
within established quality standards.
EXACTITUDE
09/2011 – 12/2017
General Manager
Amaris Diponegoro Jog jakarta, Amaris Pancoran Jakarta dan Amaris Margorejo
Surabaya (Group of Santika Indonesia Hotels & Resort)

Oversees all aspects of Hotel operation, including maximization of financial performance,

guest satisfaction and staff development within established quality standards.
Responsible for the hiring, training and discipline of all hotel staff.

06/2010 – 08/2011
Front Office Manager
Aston Bogor Hotel & Resort - Aston International Indonesia (184 unit, Condominium Hotel,
39 hotel rooms, 2 Restaurants, 5 Meeting rooms)

Part of Pre opening team

Set up and maintain the standard service at Front Office Department (Reception,
Concierge, Business Center and Telephone Operator)

In charge for Housekeeping Department during not covered by the Executive Housekeeper
(5 Months).

04/2005 – 05/2010
Front Office Manager
Novotel Semarang Accor Asia (175 rooms, 2 Restaurants, 5 Meeting rooms and 190
employees)

Part of Pre opening team

Setup and maintain the standard service at Front Office Department

(Reception,Concierge, Business Center, Business Lounge, Airport service).

79.21 % occupancy YTD

Achieve 86.4% Conformity Rate of Corporate Internal Audit scoring.

11/2002 – 04/2005
Assistant Manager Front Office Hyatt Regency Bandung
(255 rooms, 3 Restaurants, 5 Meeting rooms and 300 employees)

To assist the Front Office Manager in daily Front Office operation.

To ensure high level of service standard in FO department

04/1999– 10/2002
Assistant Manager Front Office
Radisson Bukit Indah, Purwakarta – West Java
(189 Rooms, 2 restaurants, 5 meeting rooms, 200 employees)

To manage the daily operation in FO Department, in charge as Front Office Manager since
the FOM was not available, responsible directly to General Manager

07/1996– 03/1999
Front Office Supervisor
Radisson Bukit Indah, Purwakarta – West Java
(189 Rooms, 2 restaurants, 5 meeting rooms, 200 employees)

To supervise all section at FO Department

 006/1995– 07/1996
Guest Relation Ambassador
Radisson Yogyakarta Plaza Hotel, Yogyakarta
(129 Rooms, 2 Restaurants, 4 Meeting Rooms and 150 employees)

Handling Reception & Guest relation works.

To maintain relation with the guests

To response, resolve and take appropriate action on every guest’s feed back in order to
keep up our high level standard of services

AC HIEVEME NT & REWARDS

Employee of The Year - Radisson Yogya Plaza Hotel (1995)

National Management Trainee - Accor Academy (2009)
Accessor BNSP Certificate - LSP Santika
The Best Overall Experience for Amaris Margorejo Surabaya - Traveloka Award (2018)

PROJECT

PRE-OPENING TEAM
Novotel Semarang, Amaris Pancoran Jakarta, Amaris Margorejo Surabaya

RECOVERY
Amaris Diponegoro, Sahid Skyland City Jatinangor

TRAINING

Assessor of Competency at LSP Grahawita Santika (Front Office Department)

Cross Exposure Program Revenue Management & Housekeeping Department
Building Sales Productivity (Business Dynamic)
Leading For Result (Business Dynamic)
From Vision To Action (Dale Carnegie)
A Manager (Accor Corporate Training)
Interview Technique Skill (Accor Corporate Training)
Keys to Communication (Accor Corporate Training)
Train the Trainer (Accor Corporate Training)
Santika Service Attitude (Santika Corporate Training)
Welcoming Guest (Santika Certified Trainer)