Technical Writing and

Engineering Ethics
ELE206

Chapter One
Introduction to Communication
Skills
Outline

1. Communication Process.

2. Diversity (‫ (التنوع‬definition.

3. Effective Listening .

4. Interpersonal communication skills.

Communication definition

Communication is shared understanding of:

a) Feelings.
b) Thoughts.
c) Wants.
d) Needs.
e) Intentions of the communicators.
Why we need Communication?
• We need Communication to deal
with people who are important in
our life, work with, live with,
learn with…
Functions of Communication

a) Practical.

b) Social.

c) Decision making.

d) Personal growth.
Communication Process Model
Types of Noise
1) Internal Noise: the dialogues which occur
inside our heads.

2) External Noise: noise in the environment.

3) Semantic Noise: occurs when sender and

receiver have different meaning of words.
1) Internal Noise

Internal Noise includes:

a) Attitudes.
b) Beliefs.
c) Feelings.
d) Opinions.
One of the above or all would influence
our ability to send and receive messages.
2) External Noise

•External noise deals with environment noise

like other voices, buzzing of machines and so on.

•This type of noise is more obvious than internal

noise and is easier to deal with.
3) Semantic Noise

• Occurs when sender and receiver have different

meaning of words or gestures (symbols) .

• Semantic noise often occurs when technicians

and lay people talk together.