In international business, the trend to “go local” has led to

local people and foreign experts performing as:

  a team
  
hosts and guests
  
trainee and trainer
  
workers and employers
  

Culture is embedded in our:

  expressions
  
minds
  
gestures
  
beliefs
  

Cultural intelligence helps us to know cultural:

  rituals
  
differences
  
similarities
  
rules of behaviour
  

An individual’s behaviour in a foreign society becomes noticeable when it

____________ in relation to the foreign culture.
  conforms
  
deviates
  
irritates
  
overlaps
  
 Culture refers to:
  rules of behaviour
  
attitude
  
behaviour
  
thinking
  

People in high-context cultures make business decisions on the basis of:

  reason
  
individual needs
  
interpersonal relations
  
competition
  

The exclusive centre of interest in low-context communication is:

  individual perceptions
  
information
  
context
  
emotional factors
  

In monochronic cultures, the priority is:

  multiple tasks
  
the job
  
relationships
  
goal achievement
  
 The aim of cross-cultural communication training is to:
  give social status
  
create strong cultural ties
  
improve behaviour
  
develop business etiquette
  

An e-mail’s style is determined by a person’s:

  culture
  
status
  
communicative ability
  
English
  
Which of the following is NOT an aspect of understanding
cultural differences?

  Cultural intelligence
  
Cultural sensitivity
  
Respect for all workers
  
Tolerance for all workers
  

What is cultural intelligence?

  Ability to interpret someone's unfamiliar and ambiguous behavior the same way that
   others of the person's culture would
Ability to speak another language
  
Ability to research cultural differences
  
Ability to observe and accept unfamiliar and ambiguous behaviors in others
  
 What are three sources of cultural intelligence?
  Fact, action, and feeling
  
Cognitive, emotional, and physical
  
Cognitive, emotional, and motivational
  
None of the above.
  

Which of the following is least consistent with U.S. values in general?

  Individual competition
  
Emphasis on change
  
Openness and accessibility
  
Egalitarianism
  

What is the purpose of diversity training?

  Improve communication skills
  
Increase tolerance
  
Increase cultural knowledge
  
Increase workplace harmony
  

Which of the following is NOT a strategy that will help overcome

communication barriers?
  Use straightforward language and speak clearly.
  
Politely insist that only English be spoken, even in international situations.
  
Pay attention to individual differences in appearance.
  
Be sensitive to nonverbal communication differences.
  
 Which of the following statements about improved cross-cultural
understanding is true?
  It can improve employee retention.
  
It can attract new employees.
  
It can attract customers.
  
All of the above.
  

What is the premise that supports cross-generational training?

  Workers need to accept people's differences, including those that might be age-related.
  
Young employees call in sick too often.
  
Older people need to learn from younger people.
  
Cognitive awareness is all that's needed.
  

What is the basic, driving reason that top-level management at many

companies emphasizes cross-cultural understanding, including overcoming
communication barriers?
  To avoid being sued for discrimination
  
To meet federal guidelines
  
So employees get along better
  
Because such activities improve profits