When decisions on what the rest of us are supposed to do
for a project come from "the top down" it would be helpful if
they could provide reasons and data to back up their reasoning. Sometimes higher level leadership has us do things or make changes because "they just think it's a good idea" without any other reasoning and it makes it hard for us to get behind - and it's hard to drop all of our other projects to help when we don't really understand why we're doing 14 something a certain way. I feel like there is still a problem with salary compression for 15 faculty that have been employed at CFCC for 15+ years. Evaluations should be used to shows an employees ability to do their job, as well as to point out any negatives or positives that an employee may have. It tends to be used as a personal attack to employees that disagree with an individual or is not a personal favorite. I have seen a supervisor do an evaluation as honest as possible and the employee went to an higher up, and the higher up redid the employee's evaluation and submitted it to HR. I'm amazed at when an 16 employee gets all 5's on an evaluation. Hire or consult with a Compensation Analyst to ensure wages are equitable with the fair market value for job 17 competencies and education. We need more people, concerned with educating students and teaching them a trade and less people concerned with 18 numbers and con ed. 19 More flexibility with working from home. Both Self Service and Blackboard Ultra platforms should have been fully investigated before being required. Both platforms should, in the very least, be able to do what the older platforms could do. As faculty, I find myself not wanting to invest as much of myself as I used to because both new platforms make my duties much more difficult. I would 20 strongly consider another climate survey that focuses on both of those platforms so that administration can be made fully aware that their decision was hasty and hindering. I find it highly suspicious that there was only positive feedback provided from faculty that piloted Ultra, because everyone I've spoken to finds it worse than previous Blackboard. If the results of a survey show over 50% unfavorable view of Ultra, the college should strongly consider reverting back to the previous Blackboard platform or at least offer either as an option. 21 N/A Include faculty & staff in major college decisions. Piloting Blackboard Ultra has been difficult as the program is not fully functional. This has created many obstacles for faculty and students. Suddenly switching to self-service for reporting attendance and grades over christmas break without adequate training for faculty created much frustration. Faculty were scrambling to learn the new system. It is important to provide adequate training so FTE gets reported accurately. Decisions that affect faculty should be made with faculty input. The faculty workload and job description were changed over summer break from 18-24 hours to 25 total hours. Stop pro-rating instructional contracts for full-time faculty. Allow their additional hours to be office hours instead of docking their pay. Most faculty are taking on additional courses to make ends meet. Decisions that affect staff should be made with staff input. Employee salaries should be competitive with other community colleges. It is incredibly difficult to hire faculty without competitive salaries. I have had numerous amazing candidates turn down the offer to 22 work at CFCC purely because of the salary. 23 Evaluation process for superiors by inferiors There has been so much negative press regarding CFCC, I am embarrassed to tell people where I work. Staff salaries 24 need to be addressed, as they are not comparable to other colleges, universities, or other outside opportunities. I appreciate the raises we've received, but we need to do more. PT faculty should get credit for years of service towards their salary. A confidential method to submit suggestions so that they could be addressed, perhaps in a newsletter would be helpful. I think CFCC is a wonderful place to work. Some ideas: bring back employee of the month. Keep up chats with the president. Invest in health/wellness activities for employees; and eventually a space for that. EWD needs a centralized reception person who can act as a liaison between the rest of the college and their division. Host some fun events for employees: a food truck rodeo; employee appreciation show 25 at the WC (maybe a talent show). Keep up the good work! Part time employees should be paid an hour a week extra for planning time / grading papers, etc. We rely on them and they should be paid for the extra time they put in and is 26 required of the job. Employee meetings with supervisors should be conducted privately. Flexibility to remote work as needed would be 27 beneficial to morale if suitable in specific areas. 28 Clear communication of expectations. 29 N/A It would be nice if non sold out tickets at the Wilson Center were offered to staff/faculty to attend free. Increase pay among faculty/staff. I have heard that some colleges are able to pay staff for 40 hours a week when they work 36 hours during the summer. For some staff/faculty the extra perks are important. For me they would be nice, but not expected. With or without them I love my position at the 30 College. 31 N/A Continue to support instructors with good solid policies and 32 procedures when there are student or parent grievances. Please get some input from instructors about what technology and software they really need for their classrooms. The smart podiums are expensive but I would love to keep them around and available for those who really use them. They do not need to be in every classroom but they are needed for good quality recorded lectures for online classes in some disciplines. I sometimes struggle to find a nice quiet room with a working smart podium to record my lectures. I think you everyone should be evaluated and given a raise by their performance do give everyone straight off the board 33 raises Decisions and policy changes that help the college transfer or general AAS/AA program does NOT always help the CTE side. There have been MANY changes that hurt students in some programs and have caused enrollment to drop. Blanket changes and policies are hurting the CTE programs. We need to treat the CTE programs differently than the transfer or general AAS program. One size does NOT fit all. If the upper administration wants to make changes, perhaps these changes should be vetted differently to make sue they will not cause poor student outcomes in the process. I am fairly certain that ANY faculty in the CTE side would love the 34 opportunity to speak with the admin about the concerns.` 1) Please send staff/faculty other than upper management to power breakfasts, community events, etc. occasionally. 2) Have senior management "appear" around college more frequently (I know there's not a lot of time). Let people 35 see/talk to them more casually. Consistent step raises/COLA to keep up with inflation; advertised internal promotion availabilities; outreach to 36 students to increase involvement on campus Like the job and the people I work with. The inadequate pay, 37 and the "Do More With Less" attitude from "Leadership" is discouraging. The sense that certain people are preferred and treated differently is pervasive. Increase salaries to be consistent with other colleges/universities. Offer the option to telework when 38 possible. Clearer communication between senior administration and faculty and staff. More flexible work opportunities for CFCC 39 staff that has families. I would try to contribute to this, however, I do not feel like it would warrant any positive change to CFCC to provide any 40 feedback. 41 = Suggestions are generally pointless because upper management clearly does not want to hear what anyone 42 below them has to say. I would like to have the opportunity to not only do more but 43 to earn more. I love working here. The biggest struggle is that so many departments just need more people to do all the important work that we want to do. Everyone is doing their best, but I do feel like everyone is doing more than they can, which 44 could lead to burnout. 45 No comments. 46 Pay is a concern for most employees. 47 Salary evaluations for employee retention 48 I am thankful for the opportunity to work for CFCC. CFCC is lacking with keeping up the salary with other colleges and industry, therefore there is a lot of turnover. Standards for college appear to have declined over the 49 years and public reputation has been hurt. Create an atmosphere that is transparent and allows people to use the skills they have instead of being scared to do something for fear of being replaced, or worse, being let go 50 and never replaced. Actually get a full staff, instead of cutting departments down to the bare bones. Put students above profits. < ---That is the big one this institution is really lacking. The student experience is not what it once was, as it lacks engagement with materials, classmates, etc. More accountability for how administrators interact with staff; speaking respectfully to them, appreciating the hard work they put in and considering them as a part of the team, not 51 just someone there to run their errands/do their bidding. Salary speaks volumes! But if administration can't change that, then give the employees other benefits. For instance, flexible working hours, allow remote work for positions that are able, pay for Internet access or phone plans, laptops for those working remotely. Free Gym memberships. Campus facilities, like a gym with showers, shady outside spots near every building. Create an environment so that employees want to stay even when the pay low. Announce new employees and when employees are leaving, as well as org chart changes and not just in the college council meeting notes; org chart changes affect nearly every person on campus. So many people are leaving CFCC for UNCW and other employers due to pay, no yearly contract, other benefits that were listed above. More leave can be gifted, for instance during the holiday break, rather than force people to use their own. These are just a few things that can help 52 make an employee think they are wanted/needed. I think providing more opportunities for teachers and staff to feel appreciated for what they do is essential. Whether it be free parking for events at the Wilson Center/Live Oak Amp. or a chance to watch fireworks with friends and family from 53 the parking deck rooftops, some perks go a LONG WAY! I think overall CFCC is a great place to work but unfortunately I happen to work in a department that plays favorites, hires people based on their ability to "fit in" (true 54 quote), has a very negative attitude where gossip and complaining of other people and departments is a constant daily stressor for me that has ultimately caused me to isolate myself/disengage socially and I've learned not to disagree or voice opinions because I could easily "not have my contract renewed" for a simple difference in opinion or perceived mistake. I've seen several people land themselves on the "sh*t list" for minor issues that should have been handled with better professionalism and communication rather than talking about them behind their back and just doing everything they can to find a way to get that person out. Unfortunately, I don't know how these types of issues can be addressed and resolved...the behaviors have not changed even with professional development training. I also feel that I do not have adequate support from my supervisor, I did not have experience in this area before being promoted to this position and she was well aware of that. I had general experience within our department but not any specifically in regards to what I work on now, I have a bachelor's degree in this field, not the experience. I need support to gain knowledge and learn how to do my job and become better at it but I feel I'm expected to figure it all out on my own. When help is requested (for usually just a small part of a project) that I either don't have the access for or knowledge of how to complete, it takes a long time before a response is given, I mean lately it's weeks and we work on the same hallway. I feel constant pressure like it is on me if something isn't completed timely enough but if I can't get the support I need, should it be on me? I think she has taken on too much at once, it has trickled down and now I don't have the support needed to be as successful as I could have been and she is also too overwhelmed to give that support. Unfortunately I don't have suggestions for improvements in this area either because she is too busy to attend the professional development trainings. But those are my main concerns, hopefully voicing my thoughts here does not backfire and just maybe it could bring about some positive change. 55 Evaluations on supervisor I do not feel valued as an employee outside of my department. I feel as though we are seen as replaceable. 56 The climate was not like this when I began in 2014. Decisions should not be made based on length of tenure/employment, too often the needs of the College or the Students is superseded based on the perceived entitlement of employees. The college should get back to decisions being made that are best for the college as a whole not using already limited resources to move offices, furniture, etc so that faculty/staff can "have a window" etc. Consolidate services for students into one building, ie. Student Services, Enrollment Center, Nixon Center, Counseling, Veterans Center, IT Student Helpdesk, so that students don't have to leave Union Station to utilize those services. The college needs to increase the base salary for positions to be competitive with other employers within the region. There are several departments that have been and are currently understaffed to effectively serve the needs of the college. This also includes benefits for younger employees that are family planning, the lack of time for Maternity/Paternity leave 57 is a deterrence for employees within that age group. Cost of living raises/raise salaries to COL for this area for faculty/staff that are not meeting the median COL here in NHC; Stronger communication from IT department; Email etiquette training for all faculty/staff; Conflict management training for Supervisors; More professional development opportunities for staff (not just faculty); Transparency on hiring process by actually posting positions whether internal or external; There are endless EdToGo trainings offered through the EWD department that CFCC staff/faculty do not 58 utilize that can be very helpful! Staffing levels for most departments have been cut back over the past few years. My department specifically has LESS THAN HALF the staff we had 10 years ago. We are able to complete basic tasks, but it causes us to be more reactive than proactive in assisting students. I worry that our students are underserved and will not be a good reflection of the college when they either join the workforce or transfer to 59 a 4-year school. More communication directly with those associated with the information that needs to be heard. A lot of telephone being 60 played, in that information is give through third parties. north campus has worst lighting ever seen at night! professional development is great if you work downtown all the time.....do not volunteer faculty to spend hours of their own time to attend professional development and not offer a 61 stipend when other area colleges do. When there is a problem with a program the people responsible for that program should be talked to and not gone around so that decisions are made knowing all the 62 details. Morale has never been lower, and I have been here over 15 years. COVID will be blamed for this, but the truth is that COVID just helped illuminate how bad it is. Faculty have never felt more underappreciated, neglected, alienated, and exhausted. This is due to a myriad of issues, but here's a few: data driven decisions, based on very little input from actual teachers; mandatory teaching loads that are too high to allow quality teaching; woefully lower salaries for part-time faculty (less than half of a part time salary at UNCW); reactive policies that always feel last minute and forced (re: COVID mask policies/quarantine rules, override salary limits, etc.); massive, continuous media stories that illuminate just how bad higher administration (president and trustees) 63 handle any issues; and the list goes on... The college was once a place that valued students and their faculty; a place that put education first. Now, 10 percent of my day is spent teaching and preparing to teach because I am forced to deal with policy changes/edicts from administration that wastes time that could be spent creating and maintaining a challenging, exciting classroom. Fixes: 1. Stop Mandatory use of BB Ultra. If faculty want to use it, then great, but some online classes are excellent on the "old" BB and student outcomes/feedback was far better. I have first hand experience with THE EXACT SAME CLASS on Ultra and "old" Blackboard. Students are doing far worse in the "Ultra" class because the software is difficult and not intuitive. We are causing students to fail because we "saved" money BETA testing bad software. This is inexcusable. If higher ups ask faculty, they will tell them this, but they don't. They just make moving classes to the new software mandatory. 2. Change chairs every THREE years max. 3. Send/hire more lobbyists to Raleigh to get SACS faculty more salaries that are closer to University minimums (if our student's education is transferable to state schools then our teachers should be paid the same as state schools). No excuse for the discrepancy in pay for the same classes. Faculty at CFCC are all just waiting for an opening at UNCW to quit their job here for more pay there...that's not a good model for faculty retention. 3. Shorter Term limits for trustees. 4. A president that has minimum credentials in his/her field and experience in education. Also, a president who attends college functions. 5. Fix college overload policy. It doesn't actually save the college money, it just alienates full time faculty and students get less options for classes. -4-5% annual raise :-) -CFCC swag for employees (umbrella, raincoat, fleece) -This may sound crazy but regulating the temperature at the North Campus as it is always FREEZING 64 regardless of whether it is summer or winter. 65 Our salaries don't match inflation. I would like to see the opportunity to do professional development training in the field of my profession. There are very few opportunities for me to expand my knowledge and 66 skillset in my particular field. Communication at the department level across departments could use improvement and might be better with Monthly meetings of all department members instead of just supervisors. Departmental training plans seem non-existent - instead an actual job/position training manual could improve 67 the integration of new members. Department chairs are required to have teaching experience. I strongly feel that deans and division leaders should also 68 have teaching experience. 69 Reevaluation of salaries. I am proud to call this my home. The only recommendation I would make so far is that when making keys for new employees--instead of dumping them in an envelope with no idea of what doors they go to---why not be organized and professional--title each one (the keymaker knows!!); give a CFCC key ring....make it a nice welcome for a new 70 employee! Instead of a gigantic task! Flexibility to allow for remote work. It makes me feel as if CFCC is behind the times with its rigidity. At the very least, allow director discretion so that it can vary by department, but one whole rule to apply to the entire college doesn't make much sense and isn't in students' favor. Also won't 71 lead to retention of great employees. I came to the college excited to work here. But I've found the faculty unhappy, stressed out, and undervalued. The administration treats the faculty as though we are trying to get away with something. I spend 60 hours a week at least working on my classes, teaching students, grading, and responding to students needs. Yet it seems that 72 administrators think I'm trying to shirk my responsibilities and get away with something and so they have to monitor me like a child. I am a good instructor, I care about being a good instructor and I value my job. I understand that there are individuals that aren't good instructors and that are taking advantage of the system. They should be fired! It shouldn't be the case that faculty are policed because some people are bad teachers! I don't understand it and I don't think there needs to be a hostile relationship between faculty and administration and yet it seems like there is a very hostile relationship. It is disappointing. I know my supervisor recognizes that I do my job well and is great to me, but above that level it is stressful and unnerving what I hear from the college administration and the way that I feel the leaders of the college neither value nor appreciate what we are doing. It seems like they care only about the bottom line (i.e. money) and not about the quality of instruction or the college atmosphere. I understand that the bottom line must matter, but it needn't be at the expense of the happiness of the faculty. As far as I can tell, all the faculty are unhappy with the way they are treated by those that run the college. Have seen many improvements over the last few years and very proud of what CFCC is accomplishing for our students 73 and the community. I think CFCC needs to be fun again. Things like shutting down the streets and allowing everyone to see CFCC knows how to let loose. Moral boots are needed desperately, and simple things can bring that back! Work with the bookstore on doing spirit days or fun things for our staff/students. We need more campus culture and I think that starts with making everyone feel comfortable in the CFCC family no matter 74 what the role you play. Programs and students have been disproportionately hit by Covid. Cutting and moving to Con Ed will have unforeseen impacts which adversely hurts students, employers and 75 community. Real vision is needed not just for short term. Students and programs are not one size fits all. When we cut, we eliminate opportunity. When we move to Con Ed we make instruction less attractive for the best. Is this who we want to be? Which employers are hurting? Are we ready to train for tomorrow? Will we be? How does cutting now put us in place to attract employers to our area? Are we performing defensible analysis? Or are we slashing and burning? Running a finely tuned machine is wise. Holding together with duct tape and eroding wire is cheap and we will pay the price in the long run. Vision looks at the long game. Training law enforcement today has grave consequences. Why are we going cheap? The long game is quality education and training for our region. The vision is the leader is in our state and the Southeast. We can be that. Lets not squander it for nickels and dimes. We want to attract the best and brightest. Students, employers, staff, faculty. We are doing the opposite to do this. WOULD LIKE TO HEAR MORE ABOUT FACULTY 76 SUCCESS and STUDENT SUCCESS and CFCC SPORTS. 77 Some areas need to be kept more clean need to do everything possible to bring back more students 78 to campus. ramp down emphasis on online classes. Work towards all departments communicating and working with each other. We are here for the student and not a 79 specific department. Little things can go a long way! It would be nice to feel some job security and not feeling like we are all going to lose our jobs every year. No one will feel comfortable giving suggestions if they think they will lose 80 their job. I would love to have a coffee shop on the North Campus again. It was great to have a neutral, comfortable place to 81 meet with students or colleagues and have coffee. 82 I see lots of wasted money and bad prioritization of funds. Some areas in the college seem to be understaffed. I feel that is an issue. I also think the college is not up on the payscale. You can go to UNCW and do the same job for more money. However, CFCC has a great environment and I am happy to be here and happy to do my job. I have a great 83 supervisor that always has time for me. I truly enjoy working at CFCC, and feel that the other staff members and supervisors place importance on a good 84 company culture, and making this a good place to work.. It seems like pay increases and promotions happen alot up on the 5th floor not with any of the staff/faculty. More emphasis should be on academics and the students, not on # of students registered. It would be nice to be acknowledged for all of the hard work we do. The president never goes around the college and gives a "good job, I appreciate all your hard work" to the employees. I don't believe he is in tune to how overworked some departments 85 are. 86 n/a 87 N/A Programs should all be viewed equally for student success, 88 not by how much money they bring to the college. 89 No suggestions 90 No opportunity for financial growth. CFCC should really focus on being a reflection of the community from which it serves. Students of color have expressed feeling uncomfortable and not welcome in different spaces because of the lack of minority staff and 91 faculty here. Representation matters! Turnover seems a bit high for student services positions; and I've noticed certain positions have been vacant for quite some time (ex: Asst Registrar, Counselor, Nixon Leaders). I wonder why that is, or what could be done to improve job 92 postings, or opportunities. I also tend to hear from students that some instructors have the goal of helping their students be successful by any means possible. Others, tend to be "colder," or "less understanding." While I cannot validate these claims based on information shared in an emotional state, I do recognize a theme that I felt would be important to share. CFCC is a great place to work. Communication is key and needs to continue to be consistent and transparent to avoid general speculation or rumor mill. I believe in CFCC and look 93 forward to growing as a professional for years to come. 94 Add back admin asst to departments. CFCC is an awesome place to work and our President is incredible! There are some miserable people that still work here that try to cause issues. They need to go somewhere they can be happy. CFCC has improved drastically over Jim Morton's leadership! I stand behind him 100 percent and have never felt more secure in my job or more proud of the 95 accomplishments that we are making. This school desperately needs new administration at the top. Deans and Chairs do a great job, yet the morale of faculty is 96 terrible. Everyone I know is considering leaving. 97 Clearer guidelines on how salaries are calculated 98 Performance reviews should be conducted 2 times a year Integrate academic orientation as a formal part of onboarding to familiarize new faculty/staff with processes and procedures critical to system, college, department, and 99 course function Because we can't provide salaries comparable to industry, we could offer our "summer hours" schedule year-round. Another option would be to work four 8 hours days and 4 hours on Friday; i.e.36 hour work week is the schedule for 100 FT staff. 101 None come to mind. Communication. Ongoing problem from top down. Too many new software/computer programs/new programs that directly impact faculty all at once. Everyone works in their silo and faculty is directly impacted. Example: new attendance system, new BB system, that still has so many quirks and kinks that the students hate it, performance review system, then no, we won't do a new performance review, SPOL changed how many times, plus we are still burdened with accessibility for documents and uploads to BB. There are so many things all at once faculty cannot catch a breath to catch up with themselves before more is piled on. Do you realize in the midst of all of this is lecture prep, clinical grading, labs and other teaching responsibilities and you want us to to put students first? Faculty are burdened with this new student entering our classroom without study skills and preparation for note taking, late for class, unable to navigate the system you put in place with universal navigation design and they still can't find anything. Slow down. Look at what you are implementing and who it is directly impacts. Faculty need some time to catch up. We are just coming out of the pandemic where we did a great job this school. We are doing all we can for you. We are 102 allowing the students grace. Show us some. When I started work at CFCC it was more friendly I wish it 103 could come back, starting at the top. It feels like those who work harder and are better workers often get more work. Offer incentives and rewards to boost morale and encourage a strong work ethic. Provide opportunities to advance and use the data that we collect to make positive changes. Be student driven. Thank you for the 104 chance to provide feedback. Little things go a long way (jeans on Fridays, flexible work hours as long as there is office coverage, teleworking one day per week, employee of the month, close on Fridays in 105 the summer but offer later service Monday-Thursday). Even if the college is unable to make big changes with salaries due to funding constraints, there are small things that would help morale. 106 1. Onsite dining choices. 107 n/a None, CFCC is an amazing place to work and I am blessed 108 to be a part of the CFCC family. Give each employee a thorough examination prior to *scaring them with their job*. Make sure things are truly as you think beforehand. I am saying this because it's happening without that consideration when there clearly is a misunderstanding and its causing an employee to feel the school has a hostile working environment. It made them feel as though these types of workers are not valued at this school which I find difficulty in trying to convince them otherwise. Also I believe when an issue comes up, they should talk directly to the people involved and that that person should be the only ones that deal with 109 consequences, not a whole department. There needs to be some way to enhance faculty morale and trust. Somehow that has been lost in some people I know at the college, though they are in the minority. I feel that the faculty association is doing a stellar job of serving in the communication role. Continue meetings with the president and more potential of an open-door policy with the president 110 would be great. 111 N/A Promoting more of a sense of community with the faculty by providing more opportunities for them to come together and 112 share ideas. -We need better communication. How come faculty never gets to know decisions? UNCW communicates decision with their faculty a month in advance. At CFCC, faculty receives a 113 text saying that the mask mandate ends immediately. -we are not allowed to review our leaders. In other schools such as other community colleges in North Carolina, usually, administrators are evaluated by their faculty. -the salaries at CFCC are very low -Faculty have to teach 6 classes whereas in other community colleges in North Carolina, faculty only have to teach 4 classes. CFCC is always about quantity, never quality. Why can't we do like other community colleges? Continue to analyze and improve CFCC. Our reputation 114 depends on it. Need to be open to suggestions of improvement by new employees. Employees who have been here for a long period of time are not welcoming to new employees. Great 115 fear of change here. Communication and collaboration on the chair to dean level is open, valuable, and engaging; beyond that, other levels 116 feel hollow to intimidating and messages are delayed. 117 It has been a pleasure working at CFCC so far. Better orientation of new students to ensure awareness of all 118 resources available, and of their individual responsibilities. 119 none at this time CFCC needs a new president to take the college into the future. The negative publicity caused by our current 120 president and the CFCC Board are holding the college back. I enjoy my role at CFCC. The Health and Human Services division is solid. Expectations, changes, and important information is consistently related in a manner that is efficient. In situations outside of our division, I have not always experienced this level of consistency with 121 communication. Create avenues for departments to work together collectively 122 for the betterment of programs. 123 More frequent pay raises for faculty. Stop micromanaging faculty and staff. That discourages productivity and you lose the respect of the people you supervise. Stop telling people everything is "cause for dismissal" including attending the funerals of their loved ones. Treating the people you supervise with compassion would be a great start! Hire someone as HR Director who has experience, our HR department is a mess and is ripe for a lawsuit Use hiring committees for important positions, like upper management and faculty, and not for janitorial staff Stop promoting people internally without hiring committees LISTEN to the recommendations of hiring committees Put people on hiring committees who understand and have experience with the positions they're hiring for, instead of random members of staff Stop giving diversity lip service and hire a diversity officer Support the college transfer programs, which bring in the majority of the college's income, instead of obsessively focusing on vocational technical programs. Hire a college leader who understand what's going on here and 124 understands the basics of effective leadership. Communication is key. I feel that we are being informed by Mr. Morton in his newsletters but there is still room for 125 improvement throughout the college. performance based raises, bridge the financial gap between executives and faculty. Let program directors and instructors be involved in all decisions made affecting their program and 126 its future. 127 More dialogue. 128 I love working here! Improvement in retention in the HR department is needed in order to ensure smooth functioning. High rate of turn over at all staff levels is concerning and problematic, especially 129 when new systems are implemented during every turn over. 130 #ERROR! Giving more time to complete required tasks (saying this is due by 3pm tomorrow is not enough time). Also, informing employees/faculty of meetings in which we can participate at least a day ahead (saying we have a meeting at 2pm today if you want to join us to find out more about this new technology doesn't really give us preparation to be involved). 131 Thank you. CFCC is probably the healthiest work environment I've experienced—I have a great team. However - I don't get feedback about opportunities for growth even though I feel I 132 am a valuable team member. Provide a more reasonable vending machine experience for our students, who at night may have no other options. Label 133 prices, keep stocked. 134 good place to work Performance Evaluations: I answered "disagree" to this question because in the past, upper level administrators have told supervisors they are not permitted to rate all employees at a high level. (I have witnessed this in meetings, so it is not hearsay.) In fact, when an employee receives high marks on any category, supervisors are required to "justify" this rating with extra documentation. I am sure this extra step discourages supervisors from giving high ratings to employees. All full-time CFCC employees have undergone an elaborate interview and vetting process to be here. Everyone I know at CFCC works hard and cares about the students. I love my position and CFCC, and I personally am not unhappy with my own performance evaluations. However, some faculty and staff have received lower marks, and I have observed them to be disheartened and at times devastated. Of course, this leads to lower morale and most likely poorer performance. My philosophy of the performance evaluation process would be to use it as a tool for 135 encouragement, not punishment. The philosophy that "not all employees are superior" leads to lower morale. In many ways, it becomes a self-fulfilled prophecy, as low employee morale leads to poorer performance. I would love to see more programs designed to help faculty and staff be successful. I believe we could have a reward system for employees who are successful in certain areas. Positive reinforcement is much more useful than negative reinforcement. I am confident it would improve morale here. (I know we have a new staff in HR, so I am hopeful that we will have a new way of approaching the performance review process. I am also hopeful that our HR department will function as a resource for employees just as much as the employees are a resource for the college. In the past, it has not felt that way at all.) Thank you for asking for our opinions. I am grateful to work at this college. I have heard a few faculty say that they are worried about responding to this survey, as it could be traced back to them. I would love to see the morale improve. To me, any open discussion of ideas is the only way we can all improve, so I appreciate this survey. 136 There seems to be little care for the staff. 137 Transparency 138 none Honored to work at this institution. It has been a incredible, professional experience where I have grown a great deal. 139 Thank you to the leadership of CFCC and President Morton! 140 n/a I feel the college needs more structure with office and 141 classroom placement. 142 Nothing **Administrators should find ways to reduce or assist with the workloads that are being placed on many instructors. Some programs have over 50+ students enrolled vs other 143 programs may have 15 or less total students for the year. That should be recognized. **Allow the instructors to teach and focus on teaching instead of constantly having to complete often meaningless and time consuming tasks outside of their normal working hours. (Example: Teaching Academy, the majority of the instructors feel that this was a waste of time especially for the disciplines they teach.) **Professional development hours should be related to the discipline the instructor actually teaches in, costs for the PDH's should be covered by the college if they are within reason. **Too much time is being spent collecting "diversity data" vs. the real world needs of the college, students, and instructors. **The president could spend more time getting to know the instructors and their concerns versus relying on information from a department chair, VP, or a dean who rarely if ever teaches a class or comes in contact with students. **Aviso deadlines should be set by the instructors. **Blackboard should be optional for some programs as it offers little benefit. **Instructors are evaluated on a constant basis(4 times per year by either the students or admin). Why are there never any evaluations on how the chairs, deans, and VP 's are performing and how they are working with and supporting the faculty? The college should find that data collection important as well. Pay your employees based on what other employees in the city/state are paid (consider position titles). The general feeling here is that the staff are easy to replace so they should just keep their heads down and be quiet. Certain departments are respected and valued while others are not even considered. The educational requirements for the president should be more than the requirements of an entry- 144 level staff person. 145 Salary fairness 146 N/A 147 I have no suggestions. 148 I enjoy my job and working at CFCC. 149 I think we are doing well. 150 No suggestions. I wish professional development classes were conducted on off hours as well. I instruct six hours per day five days a 151 week and it seems all available courses are offered mid day Better communication from the top down at the college would be appreciated as would more inclusiveness in terms of being appreciated for what our department contributes - students who enroll in curriculum and postsecondary 152 programs at CFCC. I think the overall Leadership is great. With gas prices and cost of living going up, I think it would be great to reconsider 153 teleworking one day a week. 154 None Payment evaluation, we are losing too many good employees to other businesses who are able to provide the income for rising needs and no need to apply for a second place of income. This is will cause burn out and discontent 155 with those still here at a rapid rate. 156 n/a Offering a work from home option for employees who are home with a sick child or are in quarantine but still able to 157 perform their job. 158 Growth, Should be for everyone not some. 159 ... The BOT and President and Upper-Administration are nontransparent and have created a culture of fear and disrepair amongst the Faculty. There is continuous over- reach and micromanagement in regards to instruction and extra duties for Faculty Members. There was little to no support in during the pandemic from Administration, and they never seemed to realize that teaching during this time 160 was physically and emotionally burdensome. Policies were unclear and usually late to be addressed. It seems like the rules and policies of this college are decided by a very select group of people, behind closed doors, with no input from the people it effects. All the while, Faculty has been given more work to do with mandatory professional development, BlackBoard Ultra, and Adviso. There is also a large discrepancy between Faculty and Administration pay. The pay scale for Faculty Members is very low, and needs to be further addressed. 161 nothing to add I think that performance evaluations should be reviewed between employees and supervisors rather than being distributed and asked to sign acknowledging receipt. I put a lot of time into my self-assessment, so I think that at least taking some time to review it together would make it feel 162 more important. 163 .. I feel that CFCC is an outstanding working and learning 164 environment. I am thrilled to be associated with this college! 165 Our department works great together. Keep it up. 166 Time for team building within the department would be nice. 167 A new dental clinic/lab would be appreciated A stronger culture of teaching and education is needed. Instructors being rewarded in more ways for exceptional 168 teaching would go a long way to boost morale. 169 N/A CFCC should bring back the continuing education classes 170 for community interests. There was a question earlier about making decisions based on data, and I agreed that this occurs at CFCC. The problem is that data is not the entire story, especially when working with dynamic courses and dynamic students in a dynamic world. CFCC could improve upon its culture of rewarding 171 and encouraging instructors to provide academic rigor and for the students to rise to the rigor. It seems that the culture is moving more toward checking off boxes and getting out of school. I feel secure in my job, but I hear a lot of buzz around from people who don't. Daily hearing these fears start to creep into my thought process and make me wonder. CFCC could improve upon communication with faculty and staff about expectations, reasons for potential removal and encouragement about how to maintain job security. The people I work with are a great group of people and are hard working; however we are in dire need of help in student services and positions are not being filled when employees 172 leave. I do feel there has been some discrimination. We need administrators who have education backgrounds rather than business backgrounds. College administrators should have classroom experience in order to understand the needs and challenges faced by faculty in the classroom. Our president and board members are never seen walking the halls of the college to see what is happening in the classrooms and speaking to instructors directly. Decisions are made by administrators without taking into consideration how they will impact the workload of instructors. Annual raises are small, IF we get one at all which gives us little incentive to work harder other than through our own volition and pride. Since instructors are on a yearly contract, it makes it impossible to speak freely about our jobs. The president has offered "talks" but I do not feel comfortable speaking or going to them because of possible retaliation for 173 opinions expressed. Comprehensive Faculty/Student Diversity training and programs to support campus wide culturally informed 174 practices. Employees and staff should be treated equally, this includes evaluating salaries. Higher-ups need to attend trainings for 175 management on how to be a good leader/supervisor. Employees and Faculty need to be HEARD and RECOGNIZED for what they do for the college. There are not incentives for employees or faculty. Moral is at an all time low because of this. Also all job postings should be posted and employees/faculty shouldn't be "slid" into positions. Summer hours all year long would be great! 176 No additional comments to provide at this time. Security personnel at the front desk in Union Station after 177 5:30. Improve communication from administration to faculty and 178 staff of any future plans or strategies. 179 I don't have suggestions at this time. Allow instructors more leeway to do what is best for their 180 students. 181 None 182 No comment. I would say communication skills could be improved. I had no idea we were switching over to self service for attendance/grading until I tried to submit attendance on the FDOC. Later on that morning we got the email stating that 183 we would not use WebAdvisor anymore. Teleworking should count as on campus time if we are 184 available to our students and coworkers during that time. We need to come up with a better system for PLO's. The amount of work program directors have to do is worth more than $74 a month. I spend many hours each month working on PD projects. I feel our work is not being compensated. Instructors spend time outside of work at home, grading, answering emails and so on, I think some of that should 185 count for campus time. A few questions regarding morale and overall climate of the college would have been a needed edition. I do not feel like this survey provides enough valid questions to gather much 186 useful data. 187 Leadership More emphasis on academic programs, not just practical 188 and trade career paths. President Morton and his team have done an outstanding job leading the college through an unprecedented period of disruption caused by the pandemic, and a period of low 189 enrollment prior to that. CFCC is a great place to work at. I understand there has been a ton of change, however with change comes growth. There are obviously things that can get better, but you can say that about any workplace. I truly believe that as COVID passes and the staff/faculty see the fruits from past changes will help. Personally I would love to see Mr. Morton more around campus. I am very confident in my job and our relationship however I feel like others would benefit greatly just getting to know him on a personal level a bit. He is a great dude and people need to see that side of him. I pray this feedback serves our campus community in a positive light and we can continue to change young people's lives for 190 the better. I have a good working relationship with my supervisor. There is one improvement that I would like to see. I would like some sense of the President's vision. Simply growing enrollment is not a sufficient vision. Many of us are willing to follow (and to lead our areas) if we only knew where Mr. 191 Morton wants us to go. To improve CFCC, focus should return to education goals. Administration should nicer and respect the loyalty and accumulated institutional knowledge of long time employees. Connections between administration and faculty/staff should 192 be made. All of this would be helpful to students. Human Resources needs to have a better understanding of 193 faculty positions. 194 n/a 195 No comment. I will save my breath. There is a disconnect between the upper administration and the full and part time faculty. The mission of the college is often lost: provide high quality, dynamic, innovative, educational, cultural, training and workforce development opportunities to individuals, businesses, and industries. Hiring the necessary amount of high quality full-time faculty, and paying livable wages to part-time faculty, always falls short on the list of priorities for the school, thus we struggle to meet our mission of "high quality." It often feels like the upper administration has a different mission for the college than the true educators. And that is most unfortunate, as we have a real opportunity with the college to make substantial changes in the lives of those seeking an education in the 196 community. Faculty and staff should make more of an effort to connect with employers and school system. This will establish rapport and partnerships. It will help facilitate employment for 197 our students. I don't feel longevity is valued here any longer. Other than the pay bonus there is no recognition for that. Our pay in general is not competitive, we have not even received a cost of living increase in a very long time. 1% here and there is not enough to keep up with the rising costs of living in new hanover county. It is very discouraging when higher level staff and administrators find ways to give themselves raises (title changes, etc) but when regular employees have title 198 changes they don't receive raises. The upper administration is inefficiently micromanaging the school. Presidential approvals should not be needed for all hiring contracts both faculty and staff, secondary employment and all outside media contact (just a few examples that require presidential approval). Since 199 President Morton has been implementing his changes and reorganizing the college it has actually gotten harder to get things done and the bureaucracy has gotten worse. One person can not effectively manage that many things. Employees who have proven their worth need to be TRUSTED to do their jobs effectively without micro management. Since President Morton has begun to micro manage Marketing and Community Relations the school does NOTHING to promote the College Transfer programs that make up 62% of enrolled students at CFCC as of fall 2021. Marketing and Public Relations is entirely too focused on celebrating Career /Technical programs while ignoring the accomplishments of the University Transfer faculty, students & staff. This hurts moral and creates a divide between University Transfer and the Career/Technical portions of the college. Several promotions have also been implemented by the president in recent years and the perception is that loyalty and friendship to President Morton is being rewarded over actual performance, qualifications and ability. This has resulted in many people in Vice President and Director positions who are underqualified bad managers. This negatively impacts morale. Someone has to check the power of the current administration or this school will lose what little trust and respect the community has left for it. When you underpay your faculty and staff you need to care more about the morale of everyone, your employees need to love and believe in the place that they work. I no longer love or believe in the place that I work. People at CFCC feel that their jobs are at risk, people are not comfortable at their place of employment and they are afraid to share their honest thoughts, people here fear retribution from above. I have been here many years and the morale is as low as I have ever seen it. Also the confidence in our administration/the board and specifically President Morton 200 has never been lower. I was rooting for Pres Morton when he got the position even though it was clearly a corrupt process. I understand that there have been problems on the business side that he is trying to tackle but every solution seems to be at the faculty's expense, asking us to do more for less while he makes 200,000+ dollars a year. I am not certain what the exact salary is although I know it is public record and it is unreasonable to many of us especially given his lack of knowledge, experience and leadership. I do think we the faculty do good work for our community and I have always been proud to be a part of working at CFCC but the scandal that the board and he have brought onto CFCC is an embarrassment and not worthy of the good we do. After 3 years I can say from my perspective he still seems unqualified for the position and this is after several interactions and meetings with him. I do think he is earnestly trying in his position. But sadly he really doesn't act like the leader the school needs. In these meetings Pres. Morton typically mentions how much trouble the college was in and how hard he is working to save it. Overall it is clear he has never been a teacher, worked in education, or even studied education. How do you think we are supposed to feel when the board votes to give him a raise to make 200,000+ dollars a year and many of us barely make 50,000 and our wages have not even kept up with cost of living increases for over a decade. How is this justified? Couldn't be more troubled by the switch to ULTRA this is clearly a step backwards for online teaching and is another example of poor decision making by the higher ups. 201 Don't have any Per #8, the college does make data-driven decisions but they are not always what's best for CFCC or its employees. The data only delivers a part of what's necessary for some decisions. Per #12, info is communicated clearly. Lots of info is disseminated via email, etc. but most of it is public 202 relations info. Very little of the info has to do with transparency and explanations for internal workings. Much of the policy decision-making is made at the top and not explained or even well-communicated. So new policy decisions appear to be without precedent or in reaction to perceived employee errors. Per #9, there are very few growth opportunities in the school because the hierarchy is narrow and rigid. Since top-level administration apparently must concern itself with mid-level administrative decisions and initiatives, the overall impression is that a narrow hierarchy allows for more top-level control of both employees and resources. Per #18, my job is important to the success of CFCC and our students. On the one hand I believe in the work I do for and with my students and my colleagues. On the other hand, I do not believe that the work I do is understood or appreciated by upper administration. Per #26, fair performance evaluations. Those evaluations need to be reassessed 1) to specifically address the goals and priorities of our profession and 2) in light of the revised responsibilities of temporary chairs who will eventually rotate back into faculty. Salary not pacing inflation is a problem. It also seems that 203 performance has no bearing on compensation. 204 Choose not to comment. I see a few major areas that need improvement at CFCC. Communication: Communications from the administration concerning administrative matters are infrequent, not terribly informative, and sometimes contain errors. Frequently, employees find out about new policies and changes in policies through word-of-mouth without knowing anything about the reasoning behind the new policy. This leads to speculation and suspicion. This situation is not good for morale. Transparency: This issue is related to the communication issue. The reasons for decisions are not transparent, and it is clear that nearly all substantial 205 decisions are being made at the very top of the organization. Employees and supervisors do not feel empowered. They don't have the information they need to understand situations, and they frequently aren't allowed to make final decisions. For instance, there is no need for the president of the college to be making the final decision about requests for overload contracts above the new limit. Surely, the respective deans and VP's are capable of making those final decisions. Respect: Many employees do not feel respected by CFCC because they don't have the full information they need and they are not being allowed to make decisions. In other words, they do not feel that they are being treated like the professionals that they are. Morale: The above problems are eroding morale. This is not good for the employees, not good for the institution, and, eventually, not good for the students. Suggestion: Improve frequency, clarity, and accuracy of administrative communications. Let employees know where the college is headed and why. Empower supervisors by allowing them to make more final decisions. Empower employees by increasing the use of committees to gather input, debate issues, and make recommendations. Currently, the committee system at CFCC seems moribund. Even if the recommendations are not always followed or not completely followed, going through this process will address some of the issues from above, especially the issue of respect. Please take the time to get to know new programs and understand their profession. All professions work differently 206 and need to be understood with an open mind. Cape Fear Community College is a large institution with a critical mission – educating those in our service area to excel in the workforce and to transfer to universities, prepared to succeed. We do that very well. I'd argue we are one of the best community colleges in the state. Are there problems? Sure. Every functioning organization large or 207 small will experience problems from time to time. Are the problems insurmountable? Absolutely not. We can benefit from more honest and open communication. We can be more transparent in our communication that is coming down from the top and rising up from the bottom. We can educate and encourage each other. We can benefit from a board that is more diverse in qualification and background that more closely aligns with higher education. We can recognize that educational institutions are uniquely different than businesses, that the public sector must be managed differently than the private sector. But a lot of what I hear is reaction to change. We've had a lot of leadership change over the years, mainly because those leaders were not prepared for the task at hand. Some rose through the ranks too quickly, missing a lot of critical knowledge essential to a holistic understanding of college management. Some leaders were the result of poor vetting. Some leaders had narrowly focused personal agendas. Some leaders were at the mercy of the board. CFCC is in a good spot right now with solid leadership. We are fiscally responsible, enrollment numbers are great, and our faculty and staff are stellar. A lot of the change we've been experiencing in recent years feels tough sometimes because of mismanagement in the past and the learning curve for some current leaders, but that's normal. We've had to correct some practices, create new policies, standardize certain procedures, educate one another, inspect and set the bar for instructional practices, particularly with online instruction which was critical during the pandemic. What a lot of folks are experiencing is fatigue, but that fatigue is the result of a lot of collective hard work to get CFCC where it needs to be to excel in its mission and ensure that it can move into the future in a sustainable way and be a leader in our system. We are well on our way to doing just that. I'm not sure what is to be gained by reporters or employees that seek to undermine the progress we're making without highlighting the successes we're having. It makes our community question the integrity of the college and causes speculation within. The value of that is lost on me. We can always do better and become a stronger institution. We are and we will continue to do so. We live in a politically divisive time and that permeates every aspect of our society. The one thing that we can't afford to be divisive about is the delivery of top-quality instruction and training for our community, and as I stated before, we do that very well. We can't function effectively if our focus is on real or perceived negativity. Despite who our leaders are now and who our leaders will be in the future, we must stand firm with our eyes focused on our purpose and give our best to that end. I urge everyone at this college to rekindle the joy and purpose that originally brought you here. I was given my first teaching gig at CFCC many years ago and I remember what it felt like to be given the opportunity of a lifetime. I'm a first- generation college student who grew up in a poor family. I never thought I'd end up in education. I've worked some not- so-flattering jobs, mostly manual labor in my younger years. The decision to pursue education was not a light decision for me. It meant financial burden and uncertainty. A lot of our students are in that same position, but it was college faculty and staff who saw my potential and made me believe in myself. They also gave me a lot of grace. We must continue to do that for our students and for one another. I had and still have imposter syndrome, believing that higher education and the career paths that may come as a result of hard work in that arena were just not created for me. Now I'm here. Sometimes I still don't believe it. Sometimes I take it for granted, but when I recognize that in myself, I mentally align myself again to the reasons I pursued higher education in the first place and why I'm here promoting it for others, IT CHANGES LIVES! Let's be life-changers for the good. Let's highlight the positives of what CFCC provides daily for our community and realize we are the changemakers for so many. An attitude of gratitude goes a long way and a measure of grace will never be wasted. Implement a cash award program as a yearly bonus for 208 outstanding employees. *Transparency *Better communication from the Executive level *Use search committee to hire college president *Rebuild trust in Executive level staff and Board of Trustee 209 members *Actually care about the faculty and staff of CFCC There seems to be a lot of employees who are unhappy and who have a lot to complain about. Not sure where this is coming from, but hopefully this survey helps clear some of 210 that up newly hired so difficult to answer. has been very welcoming 211 at this point! For the past several years, CFCC has indicated it would complete a compensation salary analysis. Because of the frequent change in employees who would be responsible for spearheading the project, I feel like it has been forgotten about over and over again. I love my job here at CFCC but have been seriously exploring work opportunities outside of CFCC. We recently received a 2% raise, while the president 212 received a 10% raise. 213 Listen to and Support the faculty 214 I love working at CFCC!! Need more staff & better pay in Student Services to help with very heavy volume of work, need a career trajectory 215 with opportunity for advancement. Employees could be provided a clear statement on the resources available to them and a "how to" guide. I would like to see more interactive events for staff and faculty. I would love to feel a sense of a "team" environment vs segregation by departments. Continue to fight for better 216 salaries across the board. I think one of the biggest hurdles we deal with currently is retention of good employees. I feel like the main issue with that is pay. It is difficult to keep people here that are trained and knowledgeable when they can make considerably more money at a different employer. UNCW has hired many of our good people the past two years and I feel like the main reason was money. I love working here, it's a great place, and CFCC has treated me well over the years. Pay just seems to be an ongoing topic and issue with our employees. It would be great to see students stick around on campus more and be involved in the happenings here at the school. We are taking some steps to help with this for example the A Bldg student space. That is going to be a great spot for them. I think we need to keep that thought at the front of our minds, continually trying to keep students involved on campus. I think we have done a great job through Covid and 217 I look forward to the coming year! I believe the evaluation of faculty and staff is consistent; however, a new, more concise tool is really needed for 218 faculty evaluations. 219 n/a Still encourage in person classes if pandemic were to turn worse again, do not revert to online. Faculty should have more accountability to be present during working hours if full time. More staff faculty combined, or separate events to show employee appreciation. Do not revert to masks again, 220 if people want to wear them fine. No to mandatory. Communication. Things take to long to filter down to employees. Pay rates need to increase for faculty in sought 221 after and highly paid fields outside of academic 222 N/A Some of the questions I answered neutral on I didn't have enough knowledge about the question to state an answer. 223 Like the use of funds, I really don't know. I feel like the entire vibe of the college has changed in the last 10 years, this is not necessarily a bad thing. I realize things change and evolve over the years. I feel secure in my job, but I feel some employees lack a feeling of job security or lack a feeling of appreciation and I wish that wasn't the case. I don't really have any real solutions to this fix, but maybe CFCC needs to get back to feeling more like a family and community working environment because I feel like that is somewhat lost. Thank you. Transparency is key. There are positive changes happening campus wide - but without open and transparent communicate it is perceived in a negative light. President Morton - I truly believe you have good intentions for the college. But you HAVE to trust that we the faculty/staff if the college also have good intentions. Trust us to do our job. Empower us to do our job. We did not get to higher education by accident. We are intelligent and passionate 224 about what we do.