7

TLE
Activity Sheet
Quarter 3 – LO No. 7

APPLY BASIC TROUBLESHOOTING TECHNIQUES

REGION VI – WESTERN VISAYAS

 Quarter 2, Week 5-6

ICF 7
Activity Sheet No. 5
First Edition, 2020

Published in the Philippines

By the Department of Education
Region 6 – Western Visayas

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for exploitation of such
work for profit. Such agency or office may, among other things, impose as a condition
the payment of royalties.

This Learning Activity Sheet is developed by DepEd Region 6 – Western

Visayas.

ALL RIGHTS RESERVED. No part of this learning resource may be

reproduced or transmitted in any form or by any means electronic or mechanical
without written permission from the DepEd Regional Office 6 – Western Visayas.

Development Team of ICF 7 Activity Sheet

Writer: Ray E. Rosal

Reviewer/Editor: Edward E. Baña

Content Validator: Allan B. Montenegro

Layout Artist:

Schools Division Quality Assurance Team:

Schubert Anthony C. Sialongo
Edward E. Baña
Allan B. Montenegto
Michelle P. Jordan
Division of Antique Management Team:
Felisa B. Beriong, CESO VI
Corazon C. Tingson
Gaudencio C. Riego, PhD
Schubert Anthony C. Sialongo
Edward E. Baña
Regional Management Team
Ma. Gemma M. Ledesma,
Dr. Josilyn S. Solana,
Dr. Elena P. Gonzaga,
Mr. Donald T. Genine,
(Learning Area EPS)
Introductory Message
Welcome to learning area and grade level!

The Learning Activity Sheet is a product of the collaborative efforts of the

Schools Division of Antique and DepEd Regional Office VI - Western Visayas through
the Curriculum and Learning Management Division (CLMD). This is developed to
guide the learning facilitators (teachers, parents and responsible adults) in helping the
learners meet the standards set by the K to 12 Basic Education Curriculum.

The Learning Activity Sheet is self-directed instructional materials aimed to

guide the learners in accomplishing activities at their own pace and time using the
contextualized resources in the community. This will also assist the learners in
acquiring the lifelong learning skills, knowledge and attitudes for productivity and
employment.

For learning facilitator:

The Learning the Basics of Computers Activity Sheet will help you facilitate
the leaching-learning activities specified in each Most Essential Learning Competency
(MELC) with minimal or no face-to-face encounter between you and learner. This will
be made available to the learners with the references/links to ease the independent
learning.

For the learner:

The Learning the Basics of Computers Activity Sheet is developed to help

you continue learning even if you are not in school. This learning material provides
you with meaningful and engaging activities for independent learning. Being an active
learner, carefully read and understand the instructions then perform the activities and
answer the assessments. This will be returned to your facilitator on the agreed
schedule.
 Learning Activity Sheets (LAS)
(For Internet and Computing Fundamentals)

Name of Learner:________________________ Grade and Section:________________

Date: ______________

LEARNING THE BASICS OF COMPUTERS ACTIVITY SHEET

Apply Basic Troubleshooting Techniques.

I. Learning Competency with Code

LO 7. Apply basic troubleshooting techniques

II. Background Information for Learners

The computer goes blank before the Word document was saved. The
browser window freezes for no reason. You can't hear anything from your
speakers.

Most people have at one time or another experienced a computer

problem like the situations just described, and if you haven't, chances are you
will at some point. When a problem occurs, don't panic! Instead, work your way
through some basic troubleshooting techniques and try to solve the problem.

In this lesson, we'll show you some simple things to try when
troubleshooting, as well as how to solve common problems you may encounter.

1. Observing safety guidelines

1. Wear proper apparel. Avoid acrylic or wool sweaters when working with
electronic parts. Do not wear loose fitting clothing, rings, bracelets etc.
2. Unplug all computer equipment and peripherals before opening any cases.
3. Keep your work area clean, organized and well lit. Keep it tidy.
4. Check for damaged parts. Notify your teacher in case anything is wrong.
5. Do not force components into computer ports. Working with computer
technology requires more brain power than muscle power. If it isn’t going in with normal
procedure, something is wrong – wrong screw size, wrong slot, mismatched parts,
etc. Ask for help as needed.
6. Use an anti-static wrist strap, or an anti-static mat, or discharge yourself by
touching a grounded metal object before you touch any parts inside the system.
7. Power supplies produce several levels of voltage. Read the information on the
power supply carefully and make sure that the power supply you are using is
appropriate for the application. DO NOT open a power supply unless your teacher
instructed to, and is supervising the job!
8. Check all circuits and installations with the instructor before power is applied.
9. Replace all cases or coverings after inspections or installations. Re-install the
proper size and number of screws – if screws are missing, ask your teacher for extras.
10. Retain all screws during a system disassembly. Save and sort them in
containers such as our screw trays, or egg boxes or even film canisters, sorted by size
for proper re-assembly.
11. Electronic components should never become hot. Hot components means
that there is a problem with the circuit. Disconnect any power immediately.
2. What is Computer troubleshooting?

Computer troubleshooting -Troubleshooting means to take a logical,

systematic approach to identify the source or cause of the problem, and then
apply a solution so that the computer is working normally again.

Six Steps in Troubleshooting

a. Analysis – Examine and Identifying the type of computer issue or

problem.
b. Action Plan – Creating a list of steps to solve the computer problem
c. Implementation – Applying of action plan to solve the problem
d. Testing – try out of the computer problem solution.
e. Documentation – recording the process on how to repair the
computer. Also includes hardware information, software used and
network diagram.
f. Follow Up – further monitoring or checking of the computer.

Common Computer Problems:

1. Cables
a. Loose
b. Bent Pins
c. Failures
d. Out of Ports
e. Organization

https://images-na.ssl-images-amazon.com/images/I/71Lm6+hp6lL._SY88.jpg

2. Keyboard and mouse don’t respond properly

https://i5.walmartimages.com/asr/eea786c4-aaa0-4d2d-b2d1-
21574fa6da7d_1.092734e41ba976c1d65c8efd73ee0807.jpeg?odnWidth=undefined&odnHeight=undefined&odnBg=ffffff
3. Hard drive Issues

https://www.harddriverecovery.org/images/drive-repairs.jpg

4. Overheating
a. Block vents
b. Dust
c. Cooling fans
d. Power supply
e. Room Temperature
f. Peripheral overload

https://www.google.com/url?sa=i&url=https%3A%2F%2F
www.youtube.com%2Fwatch%3Fv%3DN8JaefweR1A&ps
ig=AOvVaw0DyKkmW7Y9jZHeN3-
C4T_r&ust=1610067530027000&source=images&cd=vfe
&ved=0CAIQjRxqFwoTCLDQwJvPiO4CFQAAAAAdAAAA
ABAU

5. Power Problems
a. Complete power failure
b. Brown Out – Power “sags” below acceptable levels causing
computer to reboot
c. Surges or “Spike” – Sudden surge of power.
6. Windows Error Message

7. Non-system Disk Error

8. Device Drivers Error

https://www.drivethelife.com/uploadfiles/20190625/error-code-12-in-device-manager.jpg

9. Viruses/Spywares
 https://tr3.cbsistatic.com/hub/i/r/2016/06/08/5216be87-1a22-43d3-af6a-
b1a1f086d95a/resize/770x/497b0e570e18f74fa4b8765f897ded56/istock59144354medium.jpg

Some solutions to common computer problems

Most of the time, problems can be fixed using simple troubleshooting techniques,
like closing and reopening the program. It's important to try these simple solutions
before resorting to more extreme measures. If the problem still isn't fixed, you can try
other troubleshooting techniques.

Problem 1: Power button will not start computer

Solution 1: If your computer does not start, begin by checking the power cord to confirm
that it is plugged securely into the back of the computer case and the power outlet.
Solution 2: If it is plugged into an outlet, make sure it is a working outlet. To check your
outlet, you can plug in another electrical device, such as a lamp.
Solution 3: If the computer is plugged in to a surge protector, verify that it is turned on.
You may have to reset the surge protector by turning it off and then back on. You can
also plug a lamp or other device into the surge protector to verify that it's working
correctly.

Solution 4: If you are using a laptop, the battery may not be charged. Plug the AC
adapter into the wall, then try to turn on the laptop. If it still doesn't start up, you may
need to wait a few minutes and try again.
Problem 2: An application is running slowly

Solution 1: Close and reopen the application.

Solution 2: Update the application. To do this, click the Help menu and look for an
option to check for Updates. If you don't find this option, another idea is to run an online
search for application updates.

Checking for updates

Problem 3: An application is frozen

Sometimes an application may become stuck, or frozen. When this happens, you
won't be able to close the window or click any buttons within the application.
Solution 1: Force quit the application. On a PC, you can press (and hold)
Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard to open the Task
Manager. You can then select the unresponsive application and click End to close it.

Solution 2: Restart the computer. If you are unable to force quit an application,
restarting your computer will close all open apps.

Problem 4: All programs on the computer run slowly

Solution 1: Run a virus scanner. You may have malware running in the background that
is slowing things down.
Solution 2: Your computer may be running out of hard drive space. Try deleting any files
or programs you don't need.
Solution 3: If you're using a PC, you can run Disk Defragmenter.

Problem 5: The computer is stuck up.

Sometimes your computer may become completely unresponsive, or frozen.
When this happens, you won't be able to click anywhere on the screen, open or close
applications, or access shut-down options.

Solution 1: Restart Windows Explorer. To do this, press and hold Ctrl+Alt+Delete on

your keyboard to open the Task Manager. Next, locate and select Windows Explorer
from the Processes tab and click Restart. You may need to click More Details at the
bottom of the window to see the Processes tab.

Solution 2: Press and hold the Power button. The Power button is usually located on the
front or side of the computer, typically indicated by the power symbol. Press and hold
the Power button for 5 to 10 seconds to force the computer to shut down.
Solution 3: If the computer still won't shut down, you can unplug the power cable from
the electrical outlet. If you're using a laptop, you may be able to remove the battery to
force the computer to turn off. Note: This solution should be your last resort after trying
the other suggestions above.

Problem 6: The mouse or keyboard has stopped working

Solution 1: If you're using a wired mouse or keyboard, make sure it's correctly plugged
into the computer.
Solution 2: If you're using a wireless mouse or keyboard, make sure it's turned on and
that its batteries are charged.

Problem 7: The sound isn't working

Solution 1: Check the volume level. Click the audio button in the top-right or bottom-right
corner of the screen to make sure the sound is turned on and that the volume is up.
Solution 2: Check the audio player controls. Many audio and video players will have
their own separate audio controls. Make sure the sound is turned on and that the
volume is turned up in the player.
Solution 3: Check the cables. Make sure external speakers are plugged in, turned on,
and connected to the correct audio port or a USB port. If your computer has color-coded
ports, the audio output port will usually be green.
Solution 4: Connect headphones to the computer to find out if you can hear sound
through the headphones.

Problem 8: The screen is blank

Solution 1: The computer may be in Sleep mode. Click the mouse or press any key on
the keyboard to wake it.
Solution 2: Make sure the monitor is plugged in and turned on.
Solution 3: Make sure the computer is plugged in and turned on.
Solution 4: If you're using a desktop, make sure the monitor cable is properly connected
to the computer tower and the monitor.

III. Accompanying DepEd Textbook and Educational Sites

1. Basic Troubleshooting Techniques. Retrieved from
https://canvas.instructure.com/courses/955530/assignments/3758445

2. Computer Hardware Safety Rules. Retrieved from

https://edu.gcfglobal.org/en/computerbasics/basic-troubleshooting-
techniques/1/
3. https://schoolworkhelper.net/computer-hardware-safety-rules/

IV. Activity Proper

1. Exercises / Activities

A. Complete the computer troubleshooting chart by selecting the right answer

from the box below.
 Unresponsive application All program runs slowly

Low battery Plug in and turned on the computer

Monitor cable is properly connected Volume level is muted

Problem Possible Possible Solution

Cause
1. The screen is No power
blank
2. Infected with Scan with antivirus
Malware application
3. Wireless Mouse Recharge battery and
is not working power on the wireless
mouse
4. Outdated Restart Windows
application Explorer.
5. The sound isn’t Unmute and set the
working volume level to up

2. Answer the following questions:

1. You received a messenger notification from a friend asking for help because
her computer was unresponsive. What possible solution would you suggest to
her?

2. Hans was using his computer when suddenly the lightning occurs and the
power cuts out. After a while the power returns. He turned on his computer but
no power. What is the possible cause of the problem?