ACTIVITY FILE

Unit 1 - Lesson 2 - Activity 1

Card B
Make statements about reasons for calling based on the suggestions below. Then,
listen to student A make a proper response based on his/her card.
Reasons for calling
- Ask to change an appointment
- Complain about a bad service experience
- Report a problem with the invoice
- Ask for some documents to be sent
Now listen to student A say reasons for calling. Make an appropriate response for
each reason.
Responses
- Your boss is out. Ask caller to leave a message
- Transfer the call to the sales department
- Transfer the call to technical support
- Transfer the call to HR department

Unit 2 - Lesson 1 - Activity 2

1.
From: Johnathan Smith To: Antonio Pudol
Subject:
Dear Sir,

I am writing to inform you that the cancellation of your purchase order has been taken
this matter to the management.

I would like to apologize for the misunderstanding that led to this cancellation. As one
of our valued customers, your satisfaction is our top priority. I make sure that a problem
of this nature will not happen again in the future.

Very truly yours,

Johnathan Smith
Manager Sales Department

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2.

To: Jan Kirsten From: Peter Parker

Subject: Prague seminar

Hi Jan,

Re your email, here are the programme topics for the Prague seminar.

Pls prepare your talk and send me your detailed ideas at least 2 days before the
seminar. Remember to tell me about your plans for Sunday. We will have a farewell
dinner at the hotel restaurant.

Thanks,
Parker
Attachment: Topics for Prague seminar

3.

From: Jane Smith

To: Customer Relations <help.uba.com>

Dear Uba,

This is to say that I had a really bad experience with Uba yesterday. I ordered the car
from Westfield mall and was waiting as you wrote in the app in Lobby 2. However, I
was waiting for 40 minutes and the app kept changing the driver every five minutes. I
called one of the driver that the app provided me and he screamed at me when I said I
had been waiting for long time. Suddenly the app cancelled my trip and even though
you charged me the trip and wasted my time waiting.

So, I would like to receive my money back.

Thanks.

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4.

From: Sylvie.oxfopress@uk.co

To: Rita.wilson@gmail.com

Dear Ms. Rita,

I am glad to have a small talk with you yesterday. Thank you again for your assistance
in finding me a wonderful hotel.

Please find the slides for the presentation I am making at the conference in an
attachment. It is a PowerPoint file. Please let me know if you cannot read it, and I can
send it as a Word document. Your comments will be welcome.

With reference to our discussion, my colleague, Michael Morgan, is accompanying

with me to the conference. We are departing on Wednesday, October, 25th. Our flight
lands in San Francisco at 11.00 p.m., so we regret to inform you that I will be absent on
Wednesday evening dinner. We really look forward to seeing you on Thursday
morning. The conference starts at 9.00, but I will be there early to prepare for my
presentation.

Yours sincerely,

Sylvie Guillemin

5.

To: Peter Parker From: Jan Kristen

Subject: Prague seminar

Dear Parker,

yesterday - too much work!

Please find two files with everything you asked for attached below. Let me know if you
need anything else asap.

Hope to see you in Prague.

Best regards,
Jan
Attachments: Presentation summaries & Workshop

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