WEEK 5

I. MOST ESSENTIAL LEARNING COMPETENCY:

The learner…
A. explains the importance of consumer laws to protect public health (H10CH-
la-b-26)

II. CONTENT STANDARD

The learner understands the guidelines and criteria in the selection and evaluation of
health information, products and services.

PERFORMANCE STANDARD
The learner demonstrates critical thinking and decision making skills in the selection,
evaluation and utilization of health information, products and services.

III. TOPIC:

CONSUMER HEALTH (Rights of a Consumer)

The government also plays an important role in consumer protection. A

consumer has rights mandated by law. These are privileges that an individual is
guaranteed of health products and services. The Consumer Act of the Philippines
is a law that protects the interest of the consumer, promotes general welfare, and
establishes standards of conduct for business and industry. There are 8 basic
rights of a consumer according to the act (Galvez Tan, et al., 2009). Identify the 8
basic rights of a consumer:

The 8 basic rights of a consumer:

1. Right to Basic Needs
- This right guarantees survival, adequate food, clothing, shelter,
healthcare, education, and sanitation.
2. Right to safety
- This is the right to be protected against the marketing of goods or the
provision of services that are hazardous to health and life.
3. Right to information
- This is the right to be protected against dishonest or misleading
advertising or labeling and the right to be given the facts and information
needed to make an informed choice.
4. Right to choose
- This is the right to choose products at competitive prices with an
assurance of satisfactory quality.

5. Right to Representation
- This is the right to express consumer interests in the making and
execution of government policies.

6. Right to Redressal
- This is the right to be compensated for misrepresentation, shoddy goods
or unsatisfactory services.
7. Right to Education
 - This is the right to acquire the knowledge and skills necessary to be an
informed customer.
8. Right to Health Environment
- This is the right to live and work in an environment that is neither
threatening nor dangerous and, which permits a life of dignity and well-
being.

ACTIVITY NO.1- Costumer is always RIGHT!

Directions: Identify the basic consumer’s right shown by the following pictures.
Write your answers on the space provided.

1. ______________ 2. ___________________ 3. _______________ 4. ________________

5. _________________ 6. _________________ 7. ________________ 8. _______________

ACTIVITY NO. 2- Karapatan Mo, Ipaglaban Mo!

Directions: During the Covid19 lockdown, people were enthusiastically made their way
to overcome such boredom at home. Most of us were so active in the online selling
industry, unfortunately not all the products that we have purchased hardly given us the
satisfactions we are expecting from the items.

Even you experienced online selling problems. Below are the scenarios you have been
dealing in purchasing some items online.
What consumer law should be applied and recommend what should happen in each case.
 You buy a foot
You buy a new
massager online,
Sony Play Sation 6
unfortunately it
and after 6months
keeps on shutting
it stops working.
off after being
Can you take it
used for 5-10
back to the shop
minutes. Can it be
and ask for a
repair or
refund?
replaced?

You buy a new

hairdryer which
stops working a
week after you
_
bought it. The seller
says you have to
send it back to her.
Is she right?

You go to a fast
Your next door
food drive thru to
neighbour sells you
buy a fries and a
their pressure
burger. When you
water, which later
got home it is cold
you find out it
and has hairs on
doesn't work. Are
it. Do you have to
you protected by
take your money
the law?
back?

1. Consumer law: ________________________________________________

Recommendation: ____________________________________________
2. Consumer law: ________________________________________________
Recommendation: ____________________________________________
3. Consumer law: ________________________________________________
Recommendation: ____________________________________________
4. Consumer law: ________________________________________________
Recommendation: ____________________________________________
5. Consumer law: ________________________________________________