Job Title: Metrics and Reporting Specialist

Location: Gurgaon

Join Us!
Join us at the Google Operations Center for the opportunity to help Google users tackle their
problems and achieve their goals, all while working in a dynamic and diverse environment.

As the Metrics and Reporting Specialist, you will be responsible for delivering the required
service line work, from the management of work assignments to schedule movement and
capacity planning.

Position Responsibilities

● Identify, analyze and interpret trends or patterns in complex data as part of CE team
● Acquiring data from primary and secondary sources and maintain data systems
● Designing, developing, and maintaining user-friendly data visualizations and dashboards
using complex datasets from different sources
● Collaborate with different teams and departments to improve existing processes around
data analysis and information management
● Use statistical techniques to generate insights and generate reports
● Seek solutions through logical reasoning, data interpretation and identify trends to
appropriate channel, including improvement suggestions
● Distill insights into actionable takeaways and make compelling data-driven
recommendations
● Creating reporting and visualization dashboards using SQL and other tools
● Regularly examine data reports to locate and resolve mistakes throughout
● Part of cross-functional projects, working with stakeholders from CE and beyond
● Maintain acceptable performance metrics, ensure accuracy and consistency of point
estimates, statistical testing, charts and graphs against final decks and reports

Minimum Qualifications

● Excellent English communication skills (both written and oral) and stakeholder
management at multiple levels
● 2+ years professional experience with SQL and strong data analytics skills, and a high
appetite to learn
● Have robust analytical skills and attention to detail
 ● Experience in Data Visualization, Dashboarding and Data Analysis
● Bachelor's degree or equivalent practical experience

Preferred Qualifications

● Analytical mindset, with the ability to recommend internal process improvements

● Client Support work experience
● Experience with PLX
● Worked in BPO based Central WFM Team

Benefits
● We support you with competitive wages and comprehensive health care including
medical, dental and vision coverage
● We support your family with gender-neutral baby bonding leave, 26 week birth-parent
maternity leave, and generous life, accident and disability insurance minimums
● We support your teams with free daily lunch, fully stocked micro-kitchens, and culture
clubs and employee resource groups that let you share what you care about

At Google Operations Center, we don’t just accept differences - we celebrate it, we support it,
and we thrive on it for the benefit of our employees, our products and our community. We are
committed to equal employment opportunity regardless of race, color, ancestry, religion, sex,
national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or
Veteran status. We also consider qualified applicants regardless of criminal histories, consistent
with legal requirements. If you have a disability or special need that requires accommodation,
please let us know.