Tele caller interview questions

Questions to be asked:
● Self-introduction (who are you, calling from which company & what is the purpose of
calling)
● Are you interested in doing survey calls related to livelihood?
If yes:
● I want to take an interview of you, are you available for the interview?
If yes:
● Tell me something about yourself? – Check communication skills
● Do you have any past experience? – relevant Experience
● Why do you want to do this job? – Check seriousness
● Do you have your own laptop/desktop/tab/smartphone, internet connectivity, Bank
details, Pan card?
● Any other language you know except English? (Any other regional language also
preferred)

● Any questions?
Convey to tele caller:
● About JEEVITAM
● Work from home
● Roles & responsibilities of a tele caller (keep it simple)- We will share once you are
shortlisted and selected.
● Salary will be fixed and there will be performance bonus as well
● Candidates must have to work at least for 15days to get their payout

Tele caller Udemy course and Test –

1. Tele caller should go through the course and pass an exam – if passed Rs 499 would be
paid. (Reimbursed) (One credentials we buy and shared with them – One options)

2. Test on Jeevitam and know about companies’ product to pitch to the candidates

Pay-out Structure for Tele callers

Salary – ( 10k fixed + Bonus )

8 hours – 48 hours/ week

Target – 40 survey/day
Point system –
Note – bonuses are weekly wise and every day target need to be met every day no piling up
for next day

 1 point is equal to 5 Rs
 6 working days in a week (Monday-Saturday)
 Salaries and rewards will only be given only after completing 15 days of working
 Rewards:
o Bonus will be provided if the person has completed his target (weekly)
 125% & above – 30 points
 110% - 125% – 20 points
 90% - 110% -10 points
 65% - 90%- -5 points
 <65% - -10 points
o If the output is less than 60% for 2 consecutive weeks, then we will
discontinue the project with the concern tele caller
o If they achieved a certain range of survey daily, at the end of 4 weeks, they
will receive 1 week extra points. Suppose – If a tele caller achieved 90% -
110% range (everyday 10 points) - every week –they get => (60*4+ 60) = 300
points = 1800 points – Max bonus –INR 4500
o If a tele caller is always in the range of 65-90% or <65 % in a day, everyday -5
and -10 points will be deducted, from his fixed salary.
 Penalties:
o Check-in check out every working day, If it is missed salary for that day will
be deducted
o They have to use CRM
o Responses submitted will be thoroughly check, if found any discrepancies or
fraudulent data, Internal management would decide on the salary cut or on
extreme conditions would be terminated.

Salary – ( 5k fixed + Bonus )

4 hours – 24 hours/ week

Target – 20 survey/day

Point system –
Note – bonuses are weekly wise and every day target need to be met every day no piling up
for next day

 1 point is equal to 5 Rs
 6 working days in a week (Monday-Saturday)
 Salaries and rewards will only be given only after completing 15 days of working
 Rewards:
o Bonus will be provided if the person has completed his target (weekly)
 125% & above – 15 points
 110% - 125% – 10 points
 90% - 110% -5 points
 65% - 90%- (-) minus 2.5 points
 <65% - (-) minus 10 points
 o If the output is less than 60% for 2 consecutive weeks, then we will
discontinue the project with the concern tele caller
o If they achieved a certain range of survey daily, at the end of 4 weeks, they
will receive 1 week extra points. Suppose – If a tele caller achieved 90% -
110% range (everyday 10 points) - every week –they get => (30*4+ 30) = 150
points =INR 900 – Max bonus –INR 2250
o If a tele caller is always in the range of 65-90% or <65 % in a day, everyday -
2.5and -5 points will be deducted, from his fixed salary.
 Penalties:
o Check-in check out every working day, If it is missed salary for that day will
be deducted
o They have to use CRM
o Responses submitted will be thoroughly check, if found any discrepancies or
fraudulent data, Internal management would decide on the salary cut or on
extreme conditions would be terminated.

1. 4 Hours – 24 hrs /week (at a stretched)

Salary - (5K fixed + max-1250 Bonus)

Target - 20 survey responses everyday -100%

Point system –
Note – bonuses are weekly wise and every day target need to be met every day no piling up
for next day

 1 point is equal to 5 Rs
 6 working days in a week (Monday-Saturday)
 Salaries and rewards will only be given only after completing 15 days of working
 Rewards:
o Bonus will be provided if the person has completed his target (weekly)
 125% & above – 50 points
 100% - 125% – 25 points
 75% - 100% - 10 points
 <60% - Warning
o If the output is less than 60% for 2 consecutive weeks, then we will
discontinue the project with the concern tele caller
o If they have achieved 100% of their target or above for 4 consecutive weeks,
then they will get an additional 100 points – 250 Rs extra bonus
 Penalties:
o Check-in check out every working day, If it is missed salary for that day will
be deducted
o They have to use CRM
o Responses submitted will be thoroughly check, if found any discrepancies or
fraudulent data, Internal management would decide on the salary cut or on
extreme conditions would be terminated.

2. 6 Hours – 36 hrs /week

Salary - (7K Fixed+ max- 1875 bonus)

Target is 30 survey responses everyday -100%

Point system –
Note – bonuses are weekly wise and every day target need to be met every day no piling for
next day

 1 point is equal to 5 Rs
 6 working days in a week (Monday-Saturday)
 Salaries and rewards will only be given only after completing 15 days of working
 Rewards:
o Bonus will be provided if the person has completed his target (weekly)

 125% & above – 75 points

 100% - 125% – 35 points
 75% - 100% - 10 points
 <60% - Warning

o If the output is less than 60% for 2 consecutive weeks, then we will
discontinue the project with the concern tele caller
 o If they have achieved 100% of their target or above for 4 consecutive weeks,
then they will get an additional 100 points – 375 Rs extra bonus
 Penalties:
o Check-in check out every working day, if it is missed salary for that day will
be deducted
o They have to use CRM
o Responses submitted will be thoroughly check, if found any discrepancies or
fraudulent data, Internal management would decide on the salary cut or on
extreme conditions would be terminated.

3. 9 Hours – 54 hrs /week

Salary - (10K Fixed+ max- 2500 Bonus) (inclusive tax)

Target is 50 survey everyday -100%

Point system –
Note – bonuses are weekly wise and every day target need to be met everyday

 1 point is equal to 5 Rs
 6 working days in a week (Monday-Saturday)
 Salaries and rewards will only be given only after completing 15 days of working
 Rewards:
o Bonus will be provided if the person has completed his target (weekly)
 125% & above – 100 points
 100% - 125% – 50 points
 75% - 100% - 10 points
 <60% - Warning

o If the output is less than 60% for 2 consecutive weeks, then we will
discontinue the project with the concern tele caller
o If they have achieved 100% of their target or above for 4 consecutive weeks,
then they will get an additional 100 points – 500 Rs extra bonus
 Penalties:
o Check-in check out every working day, if it is missed salary for that day will
be deducted
o They have to use CRM
o Responses submitted will be thoroughly check, if found any discrepancies or
fraudulent data, Internal management would decide on the salary cut or on
extreme conditions would be terminated.

4. Commission based

8 Rs per survey (Payment monthly basis)

EXIT management

1. Tele caller should email his resignation

2. Notice period – 15 days (Company has the right to waive of their period at its
discretion)