PERCEPTION PRECEEDS REALITY

“The world as it is perceived is the world that is

behaviourally important”
Perception: A process by which individuals organise and
interpret their sensory impressions to give meaning to
their environment
Impressions→Perception:
 Generating perception is in inbuilt stimulus
 Mostly, first impression leads to perception
 Backed by supporting evidence
 However, what we see may not always be true

Perception→OB:
• Acts are influenced by perception
• Ability to process the reality
• Impact on organisation’s working environment
• Effects on productivity
 FACTORS THAT INFLUENCE PERCEPTION
Perceiver:-
• He is the observer in the situation
• Based on his knowledge, skill, training, interest,
expectation, self concept and attitude he forms and
opinion on others in that situation.

Situation:-
• The environment and the cirumstances in which
the receiver and the target are situated.
• Timing, work environment, social environment in
which both the parties are present.

Target:-
• He is the subject in the situation
• Physical appearance, verbal communication, non-
verbal communication of the target triggers the type
of opinion created about him.
 RELATED CONCEPTS
Horns Effect:-
The tendency to draw a negative
general impression about an individual
based on a single characteristic.
Halo Effect:-
The tendency to draw a positive general
impression about an individual based on a
single characteristic

Selective Perception:-
The tendency to choose to interpret what one sees based on one’s interest, background,
experience and attitudes. Seeing what we want to see, we sometimes draw unwarranted
conclusions from an ambiguous situation.

Contrast Effect:-
Evaluation of a person’s characteristics that is affected by comparisons with other
people recently encountered who rank higher or lower on the same characteristics.

Stereotyping:-
Judging someone based on one’s perception of the group to which that person
belongs.
 FACTS & ANALYSIS
Arrogant
Confident, & Introvert &
Leader, Networking,
adaptive, Short hard
Unbiased Jealousy,
patience tempered working

Rachna Ajit Deepa Shipla Sandhya

 Ability to foresee future trends  Senior of Rachna
 Highly experienced  Good friend of  Owner of a boutique-
 She was great at what she did -
 Started “Weaves”-fashion  Brilliant at her work- Rachna had strong network with
Offered a permanent job  Took sabbatical to weavers from all over
during internship brand for working Indian with Hi Style for past 4
do course in India.
women years
 Quickly adapted the work fashion technology  Resistant to Rancha -
culture of Hi Style sarcasticallty commented
 Had creative difference  Resigned from her  Her productivity
 Tried to win hearts of everyone with ex-employee previous job- since she and enthusiasm on her work
, especially of Deepa and was subjected to towards work  Rachna’s appointment as
Sandhya Sharma in past
favourism increased after the Chief Designer was
 Despite receiving criticism  He had a good bond with  Resistant to Rachna- course unacceptable to her
from Deepa & Sandhya, she Rachna
didn’t loose her cool discouraged her ideas

 Had a good professional
relation with her boss-Ajit
 She kept all her problems and
tension to herself
 She was appointed the Chief
Designer for the Paris fashion
show
 Appointed Rachna as the  She was vocal about
Chief designer for Paris her disapproval
show regarding Rachna
being the chief
 Prefers Rachna to others- designer
no because of the same
college but because she
has what it takes
 CONCLUSION
STEP 1:
Since the deadline is nearing and the work is nowhere close to
What steps shall I completion, it is high time for the employees to show the power of
take, being the HR team work. The primary priority here should be to save the
Manager company’s reputation rather than solving internal disputes.

STEP 2:
After the deadline is met, the HR Manger should talk to all the other
employees to know whether others feel the same as Deepa i.e Ajit
does favourism to Rachna. This is a much needed step as if not add
-ressed now, it will hamper the productivity of the employees which
will have an adverse impact on the company’s performance.

STEP 3:
Talk to Ajit− know his views on choosing Rachna over the other experienced
employees and ask him to back decision with evidence.

STEP 4:
Make sure Deepa and Sandhya treat everyone with respect and maintain their ethics.