Senior High School

Oral Communication
Quarter 1 – Module 1
Nature and Process of
Communication
Oral Communication – Grade 11
Alternative Delivery Mode
First Quarter- Module 1: Nature and Process of Communication
First Edition, 2020

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Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Jane Aikeen A. Villaver

Editor: Desiree T. Roberts
Reviewers: Dr. Clavel D. Salinas
Marivic M. Yballe [Moderator]
Illustrator: Niña Rose dela Cerna
Layout Artist: Jane Aikeen A. Villaver
Management Team:
Dr. Marilyn S. Andales Schools Division Superintendent
Dr. Leah B. Apao Assistant Schools Division Superintendent
Dr. Ester A. Futalan Assistant Schools Division Superintendent
Dr. Cartesa M. Perico Assistant Schools Division Superintendent
Dr. Mary Ann P. Flores CID Chief
Mr. Isaiash T. Wagas Education Program Supervisor – LRMDS
Dr. Clavel D. Salinas PSDS/SHS Division Coordinator

Printed in the Philippines by:

Department of Education, Region VII, Division of Cebu Province

Office Address: IPHO Bldg. Sudlon, Lahug, Cebu City

Telefax: (032) 255 - 6405

E-mail Address: cebu.province@deped.gov.ph

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Oral Communication
Quarter 1 – Module 1
Nature and Process of
Communication

3
 Key Message

For the Facilitator:

Learning is a constant process. Amidst inevitable circumstances, Department

of Education extends their resources and looks for varied ways to cater your needs
and to adapt to the new system of Education as a fortress of Learning Continuity
Plan. One of the probable solutions is the use of Teacher-made Educational Modules
in teaching.

You are reading the Oral Communication – Grade 11: First Quarter
Alternative Delivery Mode (ADM) Module on “Explain the functions, nature
and process of communication (EN11/12OC-Ia-2)” as written and found in
the K-12
Most Essential Learning Competencies.

The creation of this module is a combined effort of competent educators from

different levels and various schools of Department of Education-Cebu Province.
In addition, this module is meticulously planned, organized, checked, and
verified by knowledgeable educators to assist you in imparting the lessons to the
learners while considering the physical, social, and economical restraints in teaching
process.

The use of Teacher-made Educational Module aims to surpass the challenges

of teaching in a new normal education set-up. Through this module, the students are
given independent learning activities, which embodies in the Most Essential Learning
Competencies based on the K-12 Curriculum Competencies, to work on in
accordance with their capability, efficiency, and time. Thus, helping the learners
acquire the prerequisite 21st Century skills needed with emphasis on utmost effort in
considering the whole well-being of the learners.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher!

This part of the module gives you

helpful tips, suggestions or strategies
that will make the learning process
easy and efficient to the learners.

As the main source of learning, it is your top priority to explain clearly on how
to use this module to the learners. While using this module, learner’s progress and
development should be recorded verbatim to assess their strengths and weaknesses
while doing the activities presented independently in safety of their homes. Moreover,
you are anticipated to persuade learners to comply and to finish the modules on or
before the scheduled time.

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For the Learner:

As a significant stakeholder of learning, Department of Education researched

and explored on innovative ways to address your needs with high consideration on
social, economic, physical, and emotional aspects of your wellbeing. To continue the
learning process, DepEd comes up with an Alternative Delivery mode of
teaching using Teacher-Made Educational Modules.

You are reading the Oral Communication – Grade 11: First Quarter
Alternative Delivery Mode (ADM) Module on “Explain the functions, nature
and process of communication (EN11/12OC-Ia-2)” as written and found in
the K-12
Most Essential Learning Competencies.

This module is especially crafted for you to grasp the opportunity to continue
learning even at home. Using guided and independent learning activities, rest
assured that you will be able to take pleasure as well as to deeply understand the
contents of the lesson presented, recognizing your own capacity and capability
in acquiring knowledge.

This module has the following parts and corresponding icons:

The first part of the module will keep the
learners on tract on the
WHAT I NEED TO KNOW Competencies, Objectives and Skills expected
to be developed
and mastered.

This part aims to check prior knowledge on the

WHAT I KNOW lesson to take.

W HAT ’ S This part helps link the previous lesson to the

IN current one through a short exercise/drill.

The lesson to be partaken is introduced in this

part of the module creatively. It may be through
W HAT ’ S a story, a song, a poem, a problem opener, an
NEW
activity, a situation or the like.
A brief discussion of the lesson can be read in
WHAT IS IT this part. It guides and helps unlock the lesson
presented.

5
 A comprehensive activitiy/es for
independent practice is in this part to solidify
W HAT ’ S MO
knowledge and skills of the given topic.
RE

This part of the module is used to process

WHAT I HAVE LEARNED learning and understanding on the given topic.

A transfer of newly acquired knowledge

and skills to a real-life situation is present in
WHAT I CAN DO this part of the module.

This activity assesses the level of mastery

ASSESSMENT towards the topic.

In this section, enhancement activities will

ADDITIONAL ACTIVITIES givbe en to further grasp the lessons.
This contains answers to all activities in
ANSWER KEYS moduthe le.

At the end of this module you will also find:

References: Printed in this part is a list of all reliable and valid

resources used in crafting and designing this module.

In using this module, keep note of the fundamental reminders below.

1. The module is government owned. Handle it with care.

Unnecessary marks are prohibited. Use a separate sheet of paper in
answering all the given exercises.
2. This is a Home-Based class, your reliability and honor in doing the
tasks and checking your answers are a must.
3. This module helps you attain and learn lessons at home. Make sure
to clearly comprehend the first activity before proceeding to the next
one.
4. This module should be returned in good condition to your
teacher/facilitator once you completed it.
5. Answers should be written on a separate sheet of paper or notebook
especially prepared for English subject.

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 If you wish to talk to your teacher/educator, do not hesitate to keep in touch
with him/her for further discussion. Know that even if this is a home-based class,
your teacher is only a call away. Good communication between the teacher and
the student is our priority to flourish your understanding on the given lessons.

We do hope that in using this material, you will gain ample knowledge and
skills for you to be fully equipped and ready to answer the demands of the
globally competitive world. We are confident in you! Keep soaring high!

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 WHAT I NEED TO KNOW

Good day dear learner!

This module is solely prepared for you to access and to acquire lessons
befitted in your grade level. The exercises, drills and assessments are carefully
made to suit your level of understanding. Indeed, this learning resource is for
you to fully comprehend the functions, nature, and process of communication
(EN11/12OC- Ia-2). Independently, you are going to go through this module
following its proper sequence. Although you are going to do it alone, this is a
guided lesson and instructions/directions on how to do every activity is plotted for
your convenience.

Using this learning resource, you are ought to Explain the functions, nature,
and process of communication (EN11/12OC-Ia-2) as inculcated in the K-12 Most
Essential Learning Competencies.

At the end of Lesson 1, you are expected to achieve the following objectives:
 define communication
 identify the elements of communication
 discuss the nature of communication and
 demonstrate sincerity and honesty in accomplishing the
different tasks

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 The Nature and Elements
LESSON 1 of Communication

WHAT I KNOW

A. Directions: In this activity, you are to identify

FACT OR FICTION? whether each statement is a fact or fiction. You
write the word of your answer on a
separate
sheet of paper. Are you ready? Let’s get started!

1. Communication can be verbal or nonverbal.

2. It can happen anytime and anywhere.

3. Its process is only one way.

4. It occurs between two or more people (the speaker and the receiver).

5. All the elements of communication may not be present in one communicative activity.
B. Directions: Rearrange the letters in the correct order to make a
MIX AND MATCH!
word. Then, find its description on the other side. Write only
the letter of the correct answer.

1. EVREICER a. sender of the message

2. ASESMGE b. the means to deliver the message

3. PAEKESR c. recipient of the message

4. KACBDEFE d. hindrance to communication flow

5. NANELHC e. information or thoughts conveyed

f. reaction or reply

LET YOUR THOUGHTS BE KNOWN! B. How was the activity? What do you think is
communication? Why do we need to communicate?
(5 points)

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 WH AT ’S
IN
Let’s play a little game and see if you get it right!

A. Directions: Below are the different pictures of

PICTURE SHOW! communication activities. Tell me what each picture is
showing. Write your answer on a separate sheet of paper.

1. _ 2. _

3. _ 4. _

B. Answer the following:

 What have you observed among these pictures?

 What do these pictures try to convey?
 What do they have in common?

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 WHAT’S NEW

SHARE YOUR THOUGHTS AND EXPERIENCE!

How was your stay at home vacation? Have you enjoyed your time bonding with your family?
From doing household chores to exchanging ideas while working on your plans and projects, are some
of the moments you can make this quarantine period. The time you spend with your parents, siblings,
and loved ones is one of the greatest gifts you can give them.

So today, I want you to recall a conversation with your family that you think is memorable.
Were you able to effectively communicate your message? How did you do it?

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_

WHAT IS IT

Get to know more about communication by reading the following information:

Key Takeaways

Communication is a process of sharing and conveying messages or information from

one person to another within and across channels, contexts, media, and cultures (McCornack, 2014).
There is a wide variety of contexts and situations in which communication can be manifested; it can be
a face- to-face interaction, a phone conversation, a group discussion, a meeting or an interview,
a letter correspondence, a class recitation, and many others.

Nature of Communication

1. Communication is a process.

2. Communication occurs between two or more people (the speaker and the receiver).

3. Communication can be expressed through written or spoken words, actions (nonverbal), or both
spoken words and nonverbal actions at the same time.

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 Elements of Communication

1. Speaker – the source of information or message

2. Message the information, ideas, or thoughts conveyed by the speaker in words or in actions

3. Encoding – the process of converting the message into words actions, or other forms that the
speaker understands

4. Channel – the medium or the means, such as personal or non-personal, verbal or nonverbal, in
which the encoded message is conveyed

5. Decoding – the process of interpreting the encoded message of the speaker by the receiver

6. Receiver – the recipient of the message, or someone who decodes the message

7. Feedback – the reactions, responses, or information provided by the receiver

8. Context – the environment where communication takes place

9. Barrier – the factors that affect the flow of communication

WH AT ’S MORE A. Directions: After learning about the

fundamentals of communication, it is now time to
let your creative juices flow by accomplishing
SPARK YOUR CREATIVITY!
this
word map.

Define in your own words Give its synonyms

COMMUNICATION

Use it meaningfully in a sentence Draw a picture of it

How are you doing? Are you still up for another challenge?
B. Directions: Think of one fact that you learned about
WHAT’S ON YOUR MIND?
communication and share it with everyone through
a Facebook post.

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 WHAT I HAVE LEARNED

PAUSE AND REFLECT! Directions: Reflect on what you have learned after
taking up this lesson by completing the chart below.

What were your thoughts or ideas about the nature of communication prior to the
discussion of this lesson?

What new or additional ideas did you learn after taking up this lesson?

WHAT I CAN DO
Respond, Engage, Analyze, and Discuss IT!
Directions: Read and explain the nature
of communication illustrated in the situation
below.
The first one is done for you.

Situation:

Governor Gwen Garcia issued an Executive Order 17-H reinstituting the border controls
as stated in Executive Order 17, Section 8 and revoking Executive Order 17-D.

Answer:

The situation mentioned about the issuance of Executive Order by the governor herself for strict
compliance. It shows that communication can be expressed not only through spoken words but
also through written forms.

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 Situation: Formal Telephone Conversation

Helen: Midtown Computer Solutions, Helen speaking. How can I help you?

Ryan: Hello, this is Ryan Bardos. May I speak with Natalie Jones, please?

Helen: One moment please - I'll put you through.

Helen: Mr. Bardos? I'm sorry, Natalie's in a meeting at the moment. Would you
like to leave a message?

Ryan: Yes, could you ask her to call me back as soon as possible? It's pretty
urgent.

Helen: Of course. Does she have your number?

Ryan: She has my office number, but let me also give you my cell - it's 472-555-
8901.

Helen: Let me read that back to you - 472-555-8901.

Ryan: That's right.

Helen: And could you spell your last name for me?

Ryan: B as in Boston - A - R - D as in dog - O - S as in September

Helen: Okay, Mr. Bardos. I'll give her the message.

Ryan: Thanks a lot. Bye.

Your answer:

YourYour
Answer:
Answer

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 ASSESSMENT
That’s great! I’m confident that your skills are improving. You are
now ready to take the assessment!

A. Multiple Choice. Directions: Read each item carefully and write the letter of the correct answer.

1. Which of the following is true about communication?

a. It is a process.
b. It can be verbal or nonverbal.
c. It is discreet.
d. Both a and b.
2. Which term refers to those who listen to a speaker?
a. Audience c. Listeners
b. Addressees d. All of them
3. Which is not a form of oral communication?
a. Debates c. E-mails
b. Speeches d. Class recitation
4. Which of the following elements of communication is not present in all communication
activities?
a. Speaker c. Receiver
b. Barrier d. Message
5. Which of the following refers to the process of converting the message into words, actions, or
other forms that the speaker understands?
a. Expressing c. Decoding
b. Encoding d. Interpreting
6. Which of the following is not a channel in the process of communication?
a. Letter c. Environment
b. E-mail d. Phone call
7. Anna always ignores the messages of her classmates in the group chat. Which of the following
elements is missing from the group conversation?
a. Participation c. Feedback
b. Channel d. Context
8. The following are forms of non-verbal communication except
a. Raising of eyebrows c. Smiling
b. Frowning d. Singing
9. Which is not a basic element of communication?
a. Source c. Destination
b. Language d. Medium
10. You deliver a message about the importance of having an education to a group of out-of-
school youths. What is the message?
a. You c. Your voice and language
b. The out-of-school youths d. The importance of having an education

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B. Directions: In a paragraph, write your ideas about the statement below. (5 points)

“Communication is a social interaction through messages.”

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ADDITIONAL ACTIVITY

You’ve reached this far. Congratulations for completing your assessment! Let’s have our final
task to enrich your understanding of the nature of communication.

Directions: Explain the nature of communication by making a list of descriptions that start
with each letter of the word communication.

C -
O -
M -
M -
U -
N -
I -
C -
A -
T -
I -
O -
N -

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 The Process of
LESSON 2 Communication

WHAT I NEED TO KNOW

Good day dear learner!

This module is solely prepared for you to access and to acquire lessons
befitted in your grade level. The exercises, drills and assessments are carefully
made to suit your level of understanding. Indeed, this learning resource is for
you to fully comprehend the functions, nature, and process of communication
(EN11/12OC- Ia-2). Independently, you are going to go through this module
following its proper sequence. Although you are going to do it alone, this is a
guided lesson and instructions/directions on how to do every activity is plotted for
your convenience.

Using this learning resource, you are ought to Explain the functions, nature,
and process of communication (EN11/12OC-Ia-2) as inculcated in the K-12 Most
Essential Learning Competencies.

At the end of Lesson 2, you are expected to achieve the following objectives:
 identify the steps involved in the communication process
 discuss the process of communication
 illustrate the process of communication in one’s situation
 display honesty and determination in completing all the
tasks

WHAT I KNOW

Hello! What’s up? Today is going to be an

adventure filled with surprises! Come on and
let’s have fun together. Are you ready?

Let’s all close our eyes and imagine how

life would be like if suddenly we could
not communicate in any form. Would it still
be a beautiful life to live?

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 I’m sure it would not be a pleasing situation
since communication is part of our lives as
human being. We are born to communicate
our thoughts, feelings, and emotions
for whatever reasons we have. But have you
ever thought of how communication
works? In this lesson, we will dissect the
components of
the communication process.

APPROVE OR DISAPPROVE? Get started and unlock the first challenge!

A. Directions: Draw two thumbs up if you agree with
the statement and two thumbs down if you disagree.

1. The process of communication follows a series of steps.

2. There will be two parties in the communication process. The first party refers to the
sender and the second party refers to the receiver.
3. One-way communication process is better than that of a two-way communication
process.
4. The inclusion of feedback is necessary in the process of communication.
5. Taking turns in speaking contributes to the successful flow of communication.
6. Communicating is an isolated series of one skill.
7. The sender should make sure that the receiver gets the correct message.
8. Message includes content, structure and style.
9. Verbal communication does not use words in expressing a message.
10. A good listener or receiver refers to the message in the following sequence: interpret,
hear, respond and understand.
11. To communicate effectively means to identify your target receiver or audience.
12. In the communication process, the flow from the receiver to the sender is called noise.
13. The first step in learning to listen actively is to respond to the speaker.
14. The use of jargons makes the sender sound smart.
15. The elements in the communication process determine the quality of communication.

WHA T ’S IN
Keep your eyes wide open and examine the given pictures!
VIEW AND CONNECT! Directions: Scan each picture carefully and do the task that
follows.

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STOP, LOOK AND ANSWER!

 What do the pictures tell about communication?

 What are the different elements of communication that make up the process
of communication?

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WH AT’S
NEW ait, this one is a tricky path through the lines! Will you be
W
brave enough to endure the challenge? I know you will.
MAKE IT TO COMPLETE IT!

Directions: Read each statement carefully and fill in the blank with the correct answer to reflect
your understanding of the different steps involved in the process of communication.

1. The generates an idea.

2. The speaker an idea or converts the idea into words or actions.

3. The speaker or sends out a message.

4. The gets the message.

5. The receiver or interprets the message based on the context.

6. The receiver sends or provides .

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 WHAT IS IT

It’s time to load up your mind with substantial information about the
process of communication.

Noise

The Communication Process

The two common elements in every communication exchange are the sender and the receiver.

 The sender initiates the communication. He or she is a person who has a need or desire to
convey an idea or concept to others. On the other hand, the receiver is the individual to whom
the message is sent.

 The sender encodes or formulates the idea by selecting words, symbols, or gestures with
which to compose a message.

 The message is the outcome of the encoding or formulating, which takes the form of verbal,
nonverbal, or written language. The message is sent through a medium or channel, which is
the carrier of the communication.

 The medium can be a face-to-face conversation, telephone call, e-mail, or written report. The
receiver decodes, interprets or understands the received message into
meaningful information.

 Noise is anything that distorts the message. Different perceptions of the message, language
barriers, interruptions, emotions, and attitudes are examples of noise.

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  Finally, feedback occurs when the receiver responds to the sender's message and returns the
message to the sender. It allows the sender to determine whether the message has been
received and understood.

 The elements in the communication process determine the quality of communication. A

problem in any one of these elements can reduce communication effectiveness (Keyton,
2011). For example, information must be encoded into a message that can be understood as
the sender intended. Selection of the medium for transmitting the message can be critical
because there
are many choices.

WH AT ’S MORE
Are you still up for another adventure? Take out your
magnifying glass and be thrilled!
FIND IT AND FOCUS ON THE GOAL!
Directions: In the box, you can find the
necessary elements of communication. Place
each element accordingly in the diagram to
show how communication flows.

Auditory Receiver Feedback

Message Encodes Decodes
Channel Technology Visual

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 WHAT I HAVE LEARNED

NOTE IT AND POST IT! Directions: Answer the question that follows.
Pause for a while and have time to reflect.

Why is it important to get a full grasp of the process of communication?

WHAT I CAN DO
Directions: After learning about the different steps
CONCRETIZE YOUR IDEAS! involved in communication, it’s about time to
illustrate a personal experience, an observation,
or a plan that depicts the process of
communication. Take it on! I am confident that
you can get through this.

Example:

Daphne loves Rico, her suitor, as a friend.

She thinks of how to tell him using their native language.

She tells him, “Rico, mahal kita blang kaibigan.”

Rico hears what Daphne says.

He tries to analyze what she means based on the content and their relationship, and he is
heartbroken.

He frowns and does not say something, because he is in pain.

Your answer:

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 ASSESSMENT Finally, you are one step closer to your most coveted goal –
to finish your adventure with a bang! Break a leg!

A. MODIFIED TRUE OR FALSE

Directions: Write TRUE if the statement is correct and FALSE if it is incorrect, change the
underlined word or group of words to make the whole statement correct.

1. The process of communication starts with the sender.

2. The sender is responsible for decoding the message.
3. Cellphones, laptops and televisions are considered as channels in delivering the message.
4. Message can be conveyed through verbal form only.
5. Feedback determines whether the sender and the receiver successfully carried out their individual
task in the communication process.

B. EXPLAIN IT
Directions: Consider the following diagram and discuss the process of communication.

Sender Msg Encoding Msg Channel Msg Decoding Msg Receiver

Feedback

Context

C. THROWBACK!

Directions: Think of one proud moment in your life wherein you were so excited to tell your mother,
father or guardian. How did you inform him/her? Share it through an illustration.

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 ADDITIONAL ACTIVITY

ASPIRE TO INSPIRE! Your journey in this lesson is about to end. So, let your thoughts
be known about this quote.

“Communication works for those who work at it!”

- John Powell

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ANSWER KEYS
LESSON 1

LESSON 2

Notes to the Teacher!

The teacher will check all the

Answers Vary Part.

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References:

Electronic File
Department of Education. Curriculum and Instruction Strand. K to 12 Most Essential Learning
Competencies with Corresponding CG Codes.

Published Book
Sipaco, P. J., & Balgos, A. R. (2016). Oral Communication in Context for Senior High School. C &
E Publishing Inc.

Online Sources
Executive Order 17-H. Retrieved from www.sugbonews.com. Retrieved date June 23, 2020.

Formal Telephone Conversation. Retrieved from www.espressoenglish.net. Retrieved date June 23,
2020.

Word Map. Retrieved from https://www.readingrockets.org. Retrieved date June 23, 2020.

Communication: The Process, Barriers, and Improving Effectiveness. Retrieved from

https://www.academia.edu/38128400/Lunenburg_Fred_C_Communication_Schoolin
g_V1_N1_2010_pdf. Retrieved date June 26, 2020.

The Communication Process Diagram. Retrieved from

https://capecommstudies.blogspot.com/2011/10/communication-process.html. Retrieved date June 26,
2020.

Communication works for those who work at it. Retrieved

from https://businessmirror.com.ph/2015/05/03/communication-works-for-those-who-workat-it/.
Retrieved date June 26, 2020.

Image

https://www.bing.com/images/search?view=detailV2&ccid=xWrhdmx2&id=BC40DCA59604633859
B694097AD9FB7274237FF6&thid=OIP.xWrhdmx2TCRXeNLmf7K0_wHaDf&mediaurl=https%3a
%2f%2fnationalgriefawarenessday.com%2fwp-content%2fuploads%2f2018%2f01%2ffacebook-post-
template-blank-facebook-comment-template-post-share-empty-facebook-status-vector-clipart-icon-
ztutscom.jpg&exph=647&expw=1370&q=facebook+post+template&simid=608048132311155994&c
k=E888FF037565488689ABBB3A8D5C0F1B&selectedIndex=4&FORM=IRPRST&ajaxhist=0.
Retrieved date. August 18, 2020.

https://www.bing.com/images/search?view=detailV2&ccid=t9De2YrU&id=E4582C237DCDE5A0A
7A7AA86C82C3BA901F1B873&thid=OIP.t9De2YrURUAN35YF20bmbAHaFj&mediaurl=https%3
a%2f%2fimage.slidesharecdn.com%2f7-communicationpptdeliotte-120921072625-
phpapp01%2f95%2fcommunication-ppt-deliotte-5-
728.jpg%3fcb%3d1348212438&exph=546&expw=728&q=the+process+of+communication+ppt&si
mid=608054093644890190&ck=96DF2721A227ACEDFEE34AEBCA9DE26E&selectedIndex=5&F
ORM=IRPRST&ajaxhist=0

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For inquiries and feedback, please write or call:
Department of Education, Region VII, Division of Cebu Province
Office Address: IPHO Bldg. Sudlon, Cebu City, 6000 Cebu
Telefax: (032) 255 - 6405
Email Address: cebu.province@deped.gov.ph

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