TUSHAR AGARWAL

Bengaluru | 8600142908 | tusharagarwal.ta@gmail.com

PROFESSIONAL EXPERIENCE (~7 years of experience in Software Development & Product Management)
Proactive For Her (Nexus & Vertex backed health-tech startup) | Product Manager Mar’21 – Present
Spearheaded product development & strategic initiatives to launch 0-to-1 women healthcare platform providing holistic care

Product Management & Development

• Launched 4 health-issue-specific digital clinics, achieving 3x growth in bookings within 4 months
- Conducted 50+ user interviews to identify pain points with teleconsultations for women health
- Worked with UX, engineering, marketing & medical teams to build holistic clinics for 4 health issues
• Shipped patient scheduling system to handle 1000+ appointments per month, improving NPS by 15 points
- Led design & development efforts to build an end-to-end system to handle booking, medical history collection, video
appointments, reminders, reschedules/cancellations and user feedback flows
• Integrated Razorpay payment gateway to provide a smooth payment experience and automatic reconciliation
• Ideated and developed PCOS & Vaginismus Programs based on user feedback, achieving monthly revenue of ~₹5 lakh

User Research & Engagement

• Developed coupon code offerings for all business verticals with ~300 active coupons used 2000+ times till date, with
close to 40% bookings made by applying coupon types - friend referral, festival discount, or super user discount
• Conceptualized and implemented the WhatsApp journey to send ~800 transactional & marketing notifications per day

Technical Initiatives
• Implemented end-to-end CRM & lead management using LeadSquared & Zapier to increase retention by 5%
• Undertook SEO efforts to reduce website coverage issues by 80% and improve core web vitals by 45%
• Set up user journey tracking with Moengage and Google Analytics to identify drop-offs and enable retargeting
• Set up the agile development process (refinement, stand-up, story sizing, estimation, development, retrospectives)

Sabre Travel Technologies & Radixx International | Software Developer Jun’15– Mar’21
Developed the Departure Control and Passenger Service System catering to 65 different airlines operating worldwide

Software Development & Support

• Developed reservation, boarding, ticketing, installment payment, exchange/refund & version control systems for the
main POS application used by airline agents and customers
• Did integration development, testing, war room debugging and deploy for 6 airline migrations of Alitalia, LATAM, Pawa
Dominicana, Air Niugini, Air Serbia and Cobalt Airlines to Sabre systems
• Developed the passenger groups functionality for the Reservation application used in the LCC space by 40+
customers including ZipAir Tokyo, FlyEgypt, Air Rarotonga, Air Belgium, Air India Express and Mango Airlines

Key Awards & Achievements

• Developed a GUI with a time-saving approach for Call Center Agents of LATAM which saved 2000 hours of development
effort. Got awarded and recognised for the same by the SVP and senior management
• Got promoted from Associate to Contributor Software Developer in recognition for my efforts

EDUCATION
BITS Pilani Goa | B.E. Electronics & Instrumentation Aug’11 – May’15
• Software Development Intern at Sabre Travel Technologies
• Hardware Engineering Intern at Indian Dairy Machinery Company

EXTRA-CURRICULARS
• Graduate Certificate in Public Policy - Takshashila Institute (specialization in Defense & Foreign Affairs)
• Toastmasters International - Held the positions of Club Coach, Club President, VP Public Relations
• Fitness certifications with American Council of Exercise in Group Fitness Instruction and Weight Management
• Wrote 67 cricket articles on Sportskeeda which have got a total of 2 million views and counting