Naman Agarwal (IIT-B)

naman012ag@gmail.com |Phone: +91 9892732644 | https://www.linkedin.com/in/naman-agarwal-iitb/

Professional Experience
Summary:-
• Product Manager with 3 year experience in leading Neo Bank and B.N.P.L. providers. Expertise in payment suite
management, reducing customer support calls, improving user experience, and driving business growth. Skilled in
stakeholder management, cross-functional collaboration, agile methodologies, and strategic planning.

Product Manager | Fi - India's leading Neo Bank (1.5+ mn transactions a day) (SEP 22-Present)
CX incoming reduction:-Overhalling payments area to stabilise and reduce Customer support calls and contact rate.
• Revamped various communication channels, including in-app messaging, SMS, and PNs. Expanded parser coverage,
updated design, and FAQ section to reduce user anxiety and reduce Contact rate by 25% from 4 to 3 bps.
• Implemented Payment Health Engine and Downtime Management measures to address potential issues and
respond proactively. Automated alert ticket creation TAT < 10 mins
Payment Flows V2:- Transition to server-driven UI with experimentation, increasing retention.
• Built scalable, backend-driven UI infrastructure and implemented events, Funnels and instrumentation to optimise
the user experience and increase On-App transitions. Resulting in improved user 1M retention by 18%.
• Incorporated cross-selling in pay flows resulting in cohort conversion jumping 400% for MF/FD product
UPI:- New features, support, compliance, Certifications, NPCI
• Implemented various innovative payment solutions from UPI, including UPI TPAP, Central Mapper, UDIR, global, and
auto-pay, Updated pay screens as per NPCI Compliance guidelines. Collaborated with a popular Payment gateway to
boost the visibility of the Fi app to Increase TXN volume by 16%.
Product Manager II | Financepeer - India’s leading Education BNPL provider (OCT 20-SEP 22)
Reducing TAT to disbursement:-API integration with NBFCs
• Led collaboration with lending teams and NBFC partners to streamline loan disbursement TAT. Developed and
implemented APIs to automate BRE and loan sanctioning process., shortening TAT from 7-10 days to 30 mins.
Quickfee:- Providing Fee collection solutions to schools.
• Led the development of a payment platform, enabling direct payments through PG or BNPL. Designed a flexible
architecture for seamless integration, developed internal tools for team visibility, and implemented NPS/CX tickets
for user feedback. Feature Launched to 700+ schools.
APP Gamification:- App UI improvements
• Designed and implemented a reward point system for nudging users towards intended actions, with gamification
elements such as leaderboards and an activity centre. Integrated the APP with Procampus ERP for daily updates for
students. Moving 42% of M.A.U to Loan Application creation.
EDinfinity - Online Course reselling platform, MVP to GTM
• Mapped user journeys, created SOPs for (40+) item listing and fulfilment, and implemented payment,
communications, catalogue categorisation, and SEO optimisation. Developed internal tools for coupon code
management and integrated customer marketing modules for offers and discounts.
Education & skills
• B-Tech, Indian Institute of Technology, Bombay (IITB) Metallurgical Engineering and Materials Science 2020
• Skills :- Product Management, Product strategy and roadmap development, User-centered design and UX/UI
optimization, Payment processing, Regulatory compliance, Data analytics, API integration, Stakeholder
management, Collaboration and cross-functional teamwork, Problem-solving and critical thinking.