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CGPA: 3.73/4
EDUCATION
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INDIAN SCHOOL OF BUSINESS | PGP in Management – Strategy & Leadership and IT Management Apr’17 – Present
 Admitted through the ‘Young Leaders Program’ 2014 with merit-based scholarship of INR 1 lac, awarded to 70 out of 2500+ applicants
 Special Recognition (10/2000+ teams): devised Go-to-Market strategy for Amazon’s sellers for intl. markets at Amazon Ace Challenge’17
 National Finalist (4th/326 teams): planned supply chain transformation for a social enterprise at Horizon, Eximius ’17, IIM Bangalore
 National Finalist (5th/1075 teams): game-theory based strategy simulation event at Blitzkrieg, Red Brick Summit ’17, IIM Ahmedabad
BITS PILANI - GOA CAMPUS | M.Sc. (Technology) Information Systems Aug’11 – May’15
 Conferred with Student Innovator Award (1/4000+ applicants across 27+ cities) by TATA and National Entrepreneurship Network (NEN)
 Selected for Harvard University Intl. Conference ’14 (HPAIR) in the Entrepreneurship Panel (30/1500+ applicants from 60+ nations)
 Finance Coordinator, Waves ’13 (International Cultural Festival) - Led a team of 40 to manage a budget of INR 96 lacs (28% YoY growth)
WORK EXPERIENCE
CREDR (funded by Fidelity Ventures & K Ganesh) | Associate Product Manager Mumbai // Oct’16 – Mar’17
Conceptualized product roadmap and managed end-to-end product development lifecycle of Android app and internal systems using
AGILE methodologies; built features around scale, process improvements & automation for a B2C online platform for pre-owned bikes
Product Management
 Owned timelines & orchestrated design, development with a cross-functional team of 18 developers, 2 designers and 1 QA
 Improved tracking and productivity by introducing CrazyEgg, Balsamiq, Crashlytics, Appsee, Google Analytics & draw.io tools
Customer Experience
 Integrated Android app with Vahan’s (Govt. registry of vehicles) API for instant verification, reducing fraud and blacklisting cases by 32%
 Automated payments process to reduce the lead time and manual intervention of the finance and business teams
- Reduced TAT by 66% from 3 days to 1 day and achieved 85% reduction in the number of customer grievances
 Launched a Warehouse and Logistics system to enable online tracking of a vehicle’s end-to-end journey from a seller to the customer
 Reduced Resolution TAT from 16 to 7 hrs (56% reduction) through an improved Query, Request, Complaint, Feedback ticketing system
Process Improvements
 Launched Offer Management System to enable marketing team to create, execute & track campaigns online & increase outreach by 30%
 Built a Lead Management System (LMS) on an open source platform Odoo for better conversion (2.2X growth) and lead tracking
 Designed a Business Intelligence tool to increase revenue per transaction, increasing the revenues by 25.5 lacs (12.9% growth)
TRUCE (funded by Inmobi & Snapdeal founders) | Business Analyst Mumbai // Apr’16 – Sept’16
Led efforts in streamlining operations by building targeted products for an early-stage online marketplace delivering fresh farm produce
 Revamped Central Vendor Management platform & reduced on-boarding time by 40% by enhancing UI/UX, usability and workflows
 Built a one-stop Android app for vendors, internal teams and farmers to develop models for dynamic pricing & assist in daily operations
ZOOMCAR (funded by Sequoia & Nokia Growth Partners) | Product & Business Analyst Bangalore // Jun’15 – Mar’16
Responsible for growth planning, process design and technology integration for India’s largest online platform for self-drive car rentals
Product Management
 Conceptualized and launched Doorstep Service (home delivery of self-drive cars) to expand business scope beyond hyper-local model
- Managed entire product cycle from Go-to-Market Strategy, MVP to scaling up in phases leading to an increase in customers by 16%
 Introduced a 3-step cost-effective recovery process to tackle the problem of rising bad debt, recovering INR 20.45 lacs in the 1st month
 Designed self-service support platform across Web and Mobile to enable customers to resolve their queries in an efficient manner
- 28% decrease in call volumes and 110% increase in FAQ page visits post launch; 1.5+ lac unique visitors recorded in 4 months
Business Impact
 Spearheaded training and induction program for 600+ Fleet personnel to ensure better customer experience and lower attrition
- Managed curriculum, logistics and delivery single-handedly across 6 cities; reduced complaints by 23% MoM on avg. for 4 months
 Improved key metrics - Availability by 10% & Utilization by 12% - through weekly streamlining of marketing & operations activities
 Liaised across technology, marketing and operations teams to ensure smooth deployment and timely delivery of 3 new city launches
INTERESTS AND EXTRACURRICULAR ACTIVITIES
ENTREPRENEURSHIP
 Co-founder and CEO, Ecodea Green Solutions (Winner of 2 B-plan competitions at IIM Lucknow and BITS Pilani Goa) Nov’13 – Jun’15
- Developed eco-friendly products - paper pencils, paper pens and notepads - with a mission to promote eco-friendly alternatives
- Generated revenues of INR 11 lacs in year 1; led a team of 7 to manage Sales, Marketing and Distribution across 3 metro cities
SPORTS
 Winner, ISB Section Cricket Championship ’17; Semi-finalist, Mumbai District Level, U-17 and U-19 Cricket
 Highest Bid player (1/200+ participants) and Most Valuable Player in Cricket at BITS Premier League ’15 (Intra-college sports event)
 1st Runner-Up (60+ teams) at Inter-Startup Futsal League ‘16, represented Zoomcar at tournament organized by Yourstory in Bangalore